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Windows 7: BSOD right after startup

01 Jun 2013   #1
crazynlazyguy

Windows 7 Ultimate x64
 
 
BSOD right after startup

I have a customer's computer that is shutting down with BSOD right after it starts up. Looks like some of the services aren't starting correct for reasons unknown.

Anybody got a clue?


My System SpecsSystem Spec
.
02 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Uninstall Trend Micro, at least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know how the computer is running after doing these three. If there are any more BSOD after doing those, post it following the Blue Screen of Death (BSOD) Posting Instructions.

Will decide our next steps depending on the situation.
___________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {dd, 2, 1, fffff800048a01d5}

Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000000000dd, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800048a01d5, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80004afc0e0
GetUlongFromAddress: unable to read from fffff80004afc198
 00000000000000dd Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeStackAttachProcess+115
fffff800`048a01d5 f00fc186dc000000 lock xadd dword ptr [rsi+0DCh],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002db68b0 -- (.trap 0xfffff88002db68b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000008 rbx=0000000000000000 rcx=fffffa8004f08bc0
rdx=fffff88002db6b98 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800048a01d5 rsp=fffff88002db6a40 rbp=fffff88002db6b98
 r8=fffffa8004f08bb0  r9=0000000000000130 r10=fffff880009eb0c0
r11=fffffa8004f08b60 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeStackAttachProcess+0x115:
fffff800`048a01d5 f00fc186dc000000 lock xadd dword ptr [rsi+0DCh],eax ds:00000000`000000dc=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800048c3de9 to fffff800048c4880

STACK_TEXT:  
fffff880`02db6768 fffff800`048c3de9 : 00000000`0000000a 00000000`000000dd 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02db6770 fffff800`048c2a60 : fffff880`02db68f0 fffffa80`04f08b60 00000000`000000e8 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02db68b0 fffff800`048a01d5 : 00000000`00000058 00000000`00000000 fffffa80`07348060 00000000`00000000 : nt!KiPageFault+0x260
fffff880`02db6a40 fffffa80`065979a4 : fffff880`02db6bc0 fffff880`00000010 00000000`00000000 fffffa80`00000003 : nt!KeStackAttachProcess+0x115
fffff880`02db6ac0 fffff880`02db6bc0 : fffff880`00000010 00000000`00000000 fffffa80`00000003 00000000`00000000 : 0xfffffa80`065979a4
fffff880`02db6ac8 fffff880`00000010 : 00000000`00000000 fffffa80`00000003 00000000`00000000 00000000`00020128 : 0xfffff880`02db6bc0
fffff880`02db6ad0 00000000`00000000 : fffffa80`00000003 00000000`00000000 00000000`00020128 fffff880`00000001 : 0xfffff880`00000010


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KeStackAttachProcess+115
fffff800`048a01d5 f00fc186dc000000 lock xadd dword ptr [rsi+0DCh],eax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KeStackAttachProcess+115

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147dc36

FAILURE_BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+115

BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+115

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD right after startup




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