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Windows 7: BSOD while trying to play media files.

01 Jun 2013   #1
marre123

64 bit
 
 
BSOD while trying to play media files.

my computer have been working witout any problems, just today i started getting a bsod when ever i try to open any media files, i have not installed any new software or hardware.
i woyld appretiate any kind of help to help me figure out wats causing it.


My System SpecsSystem Spec
.
02 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi marre123.

Install the latest WHQL of the display driver only. Go to Drivers - Download NVIDIA Drivers, Download 320.18 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


I would suggest you to no use Marvell 91xx SATA 6G Controller. Uninstall it in Control Panel > Programs and Features. Then follow Drivers - Clean Left over Files after Uninstalling to delete all the leftovers.

JMicron JMB36X Controller s very old.
Code:
fffff880`00e81000 fffff880`00ea2000   jraid      (deferred)             
    Image path: jraid.sys
    Image name: jraid.sys
    Timestamp:        Tue Aug 10 14:58:44 2010 (4C611BCC)
    CheckSum:         0001F0A6
    ImageSize:        00021000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

Make it sure that your Corsair CSSD-F120GB2 is running with latest firmware.

Let us know the results.
___________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000343c6d9, fffff8800ed576c0, 0}

Probably caused by : Unknown_Image ( nt!RtlUnicodeToCustomCPN+199 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000343c6d9, Address of the instruction which caused the bugcheck
Arg3: fffff8800ed576c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!RtlUnicodeToCustomCPN+199
fffff800`0343c6d9 428a0c08        mov     cl,byte ptr [rax+r9]

CONTEXT:  fffff8800ed576c0 -- (.cxr 0xfffff8800ed576c0)
rax=0000000000000000 rbx=0000000000000001 rcx=0000000000000001
rdx=fffff8800ed5850a rsi=0000000000000002 rdi=fffff960003cb3c0
rip=fffff8000343c6d9 rsp=fffff8800ed580a8 rbp=0000000000000001
 r8=fffff8800ed584f4  r9=0000000000000000 r10=0000000000000001
r11=0000000000000001 r12=0000000000000000 r13=0000000000000002
r14=fffff8800ed58518 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!RtlUnicodeToCustomCPN+0x199:
fffff800`0343c6d9 428a0c08        mov     cl,byte ptr [rax+r9] ds:002b:00000000`00000000=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000343c6d9

STACK_TEXT:  
fffff880`0ed580a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlUnicodeToCustomCPN+0x199


FOLLOWUP_IP: 
nt!RtlUnicodeToCustomCPN+199
fffff800`0343c6d9 428a0c08        mov     cl,byte ptr [rax+r9]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!RtlUnicodeToCustomCPN+199

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .cxr 0xfffff8800ed576c0 ; kb

BUCKET_ID:  INVALID_KERNEL_CONTEXT

MODULE_NAME: Unknown_Module

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Jun 2013   #3
marre123

64 bit
 
 

thank you for the help, i did everyhting you told me, everything seens working fine for the moment.
My System SpecsSystem Spec
.

03 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update the thread after a couple of days with the latest situation.
My System SpecsSystem Spec
Reply

 BSOD while trying to play media files.




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