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Windows 7: BSOD, Stop 0x0..0124, while working with Microsoft Live Movie Maker

02 Jun 2013   #1
beskio

Windows 7 Professional x64
 
 
BSOD, Stop 0x0..0124, while working with Microsoft Live Movie Maker

Dear Experts, Please help me understand the reason for my BSOD Stop. I was working with a MS Live Movie Maker, editing some pictures, when the problem occured. Thanks, beskio


My System SpecsSystem Spec
.
02 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007e0a028, be200000, 5110a}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007e0a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

3: kd> !errrec fffffa8007e0a028
===============================================================================
Common Platform Error Record @ fffffa8007e0a028
-------------------------------------------------------------------------------
Record Id     : 01ce5f62f53e2743
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/2/2013 9:22:10 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007e0a0a8
Section       @ fffffa8007e0a180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007e0a0f0
Section       @ fffffa8007e0a240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : a7 06 02 00 00 08 10 03 - bf e3 9a 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8007e0a240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007e0a138
Section       @ fffffa8007e0a2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 3 Bank 8)
  Status      : 0xbe2000000005110a
  Address     : 0x000000023e3836c0
  Misc.       : 0x000000d08202c086
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Tip   Tip
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy


If you are overclocking any hardware, STOP. Reset any changed values back to default.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
04 Jun 2013   #3
beskio

Windows 7 Professional x64
 
 

Hi,

I have run sfc /scannov, Windows Resource Protection did not find any integrity violations
I have run chkdsk, that did not find any issues with the HDDs
I have also run the Samsung Hard Drive diagnostics, that did not find any issues as well
I have skipped the Clean Setup (that seemed to be too much work, and my BSOD did not happen since then).

I was not able to get the memory tests running, as booting from the USB stick halted with Boot Error.
In BIOS I did not have the possibility to select "USB - zip", I only had USB Fat32 option.
Any idea what could have gone wrong? I reformatted the USB about 4 times...

thanks,
beskio
My System SpecsSystem Spec
.

04 Jun 2013   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by Jonathon King
1. Download the latest version of the "Auto-installer for USB Key (Win 9x/2k/xp/7)" from this link: Memtest86+ - Advanced Memory Diagnostic Tool

2. Plug in an empty USB key drive. Size is no concern, as the actual files take up 180 KB of space.

3. Go into the .zip folder you downloaded, and double-click on the .exe file inside.


4. Follow the setup utility. To reduce the risk of problems, it is advised to format the drive.


Attachment 92455

Did you follow 3 and 4 from the tutorial? You shouldn't have a "USB.zip" Let it run for at least EIGHT full passes, it will take a few hours. This may take some time to track down your issue. The 0x124 stop error usually is hardware related and often difficult to find.

Here is the memtest86+ file to use.
Attachment 271111
My System SpecsSystem Spec
05 Jun 2013   #5
beskio

Windows 7 Professional x64
 
 

Hi Britton30,
Thanks for the support. I tried writing the iso file to DVD, that boots nicely, so I will run the memtests during the night.
/beskio
My System SpecsSystem Spec
06 Jun 2013   #6
beskio

Windows 7 Professional x64
 
 

Hi,
I have run memory tests (13 passes), with no errors.
No BSOD happened during the last days.
Thanks for the great help from Sevenforums
/beskio
My System SpecsSystem Spec
06 Jun 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for letting us know
Post if they appear again
My System SpecsSystem Spec
Reply

 BSOD, Stop 0x0..0124, while working with Microsoft Live Movie Maker




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