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Windows 7: BSOD while playing Age of Empires II HD


02 Jun 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD while playing Age of Empires II HD

About 3 or 4 months ago, I've been starting to get these annoying BSOD's. At first, they appeared sparingly, once every 2 or 3 weeks, so I just ignored the problem; then, I got them almost on a daily basis. Also, the BSOD's where occasionally replaced by a screen with a completely scattered image, as if I brought a magnet close to it, followed with a frozen screen.
Sometimes, when trying to restart the system, it would just not turn on, or it just took me to the "Sytem Recovery" menu, because, apparently, it could not start on its own, and I had to restore my system to previous forms.
The problem was so persistent, that my parents sent off my laptop to be formatted. This was about a month and a half ago. After that, BSOD's nor random freezes occurred... until now. Last week, BSOD's and random crashes started appearing again, but only while playing AoE II on Steam. If I watch videos, navigate through the web, listen to music or play any other games, nothing happens. Also, the new occurrence of BSOD's just happened continously during a single day (I was playing, system crashes, restart, system crashes again, and so on, around 4 or 5 times consecutively, then, everything would work alright during the rest of the week, etc).
I tried out a program called BlueScreenView and found out that the crashes have something to do with ntoskrnl.exe.
Any help will be greatly appreciated!



Attached Files
File Type: zip Roy Renard.zip (889.1 KB, 3 views)
My System SpecsSystem Spec
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02 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 1E, {ffffffffc0000005, fffff800023b44d4, 1, cb}

Probably caused by : ntkrnlmp.exe ( nt!PspWriteTebIdealProcessor+140 )
Code:
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
This bugcheck seems to have occurred due to a invalid memory address being referenced, or a access violation.

Code:
3: kd> !error ffffffffc0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Quote   Quote: Originally Posted by Arc View Post
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
My System SpecsSystem Spec
04 Jun 2013   #3

Windows 7 Home Premium 64bit
 
 

Well, I have been running the Driver Verifier since 2 days ago, and everything has been working flawlessly. I have watched videos, listened to music, played several games and no crash happened. I even played Age of Empires offline, with no bad results. However, I just started an online match, and after an hour or so, my laptop crashed with a scattered image on the screen (not with a BSOD). In fact, before using the Driver Verifier, the last time my computer crashed was while playing an online AoE match as well.
So, tonight I'll be running Memtest86+ in order to finish your instructions.
Thanks in advance!
My System SpecsSystem Spec
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04 Jun 2013   #4

Windows 7 Home Premium 64bit
 
 

Also, here is the most recent zip file from the SF Diagnostic Tool.


Attached Files
File Type: zip Roy Renard2.zip (946.7 KB, 1 views)
My System SpecsSystem Spec
05 Jun 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Name:  No New BSOD.JPG
Views: 14
Size:  35.1 KB

There doesn't seem to be any updated BSODs within the folder, please check this directory to see if any new ones have been saved but weren't gathered by the SF Tool:

Code:
%systemroot%/Minidump


My System SpecsSystem Spec
05 Jun 2013   #6

Windows 7 Home Premium 64bit
 
 

Well, I ran Memtest86+ last night for 9 passes and no errors were found. Here is a photo of the result:



Also, I searched for the Minidump folder, and found the same file from 28/05/2013, so no new .dmp files are available, apparently... which worries me, because I did certainly get two or three crashed yesterday while playing online, but there seems to be no new leads. And Memtest86+ didn't mark any errors... so what should I do next?
My System SpecsSystem Spec
06 Jun 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay doesn't seem to be anything wrong with your RAM.

Ensure the settings are correct for a Minidump:If you have any scheduled disk cleanups, or have used any file cleaning programs recently then disable or remove these.

Since, you have been crashing during online, I would suggest checking the latest network drivers and the latest graphics card drivers.

Please post your temperatures when gaming and idle using:The latest Intel graphics card drivers can be found here:
My System SpecsSystem Spec
06 Jun 2013   #8

Windows 7 Home Premium 64bit
 
 

Well, I have already enabled my laptop to make minidump files (it was enabled to make Kernel Memory Dump files).
I also downloaded the latest graphics card driver via the Intel Driver Update Utility.
Both my wireless and wired networking drivers are from Realtek, so the utility couldn't identify their latest versions. I had to manually update both of them via the Devices/Hardware menu.
I have yet to get the system temperatures, but I will post them as soon as possible.
Thanks, by the way.
My System SpecsSystem Spec
06 Jun 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay thanks for the update
My System SpecsSystem Spec
06 Jun 2013   #10

Windows 7 Home Premium 64bit
 
 

Alright, I got the temp data you asked for, via Hardware Monitor.
In the past, my laptop would shut down because of overheating issues quite frequently. I bought a base fan in response, but after a couple of months, my laptop would overheat nonetheless, albeit very rarely.
Nowadays, it hasn't shut down once, thanks to the base fan; however, at times, my laptop gets somewhat hot.
Anyways, here are screenshots of the temp data:

This is temp data while idle



This is while playing:



Also, I just recently played a couple of matches online (after the drivers updates) and no crash happened so far. However, after a couple of hours of not using the machine, I attempted to play an online match once more, and after around 5 minutes, a sudden, random reboot happened (no crashes nor BSOD's). Once the desktop was loaded, 1 minute or so passed and the computer shut down once again. After a few seconds, the On/off button's light turned on, but rapidly turned off again; the light and the entire computer did this for 3 or 4 times, as if it was making an effort to boot, until it finally started the system. However, a black screen stayed for a couple of minutes, followed by a message that said: "Error sending end of post message to ME" in the upper-left corner. The system then started normally. What does this mean?
Thanks, again!
My System SpecsSystem Spec
Reply

 BSOD while playing Age of Empires II HD




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