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Windows 7: BOSD after using Internet Explorer

02 Jun 2013   #1
shengming

Windows 7 Ultimate x32
 
 
BOSD after using Internet Explorer

Hello Friends:

Had a BSOD today after using internet explorer, about 1hr ago. Please find attached the file. Thanks very much for your help.

shengming

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {6147757F-71A1-4966-9C78-533C187E92D7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Administrator\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6147757F-71A1-4966-9C78-533C187E92D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1928789304-4182748295-4007458664</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4750</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="6"/><Date>20110218000000.000000+000</Date></BIOS><HWID>7C693B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0804</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4DF40A82E616586</Val><Hash>4/VXusmfMkH9VJRR4fP2wM035OY=</Hash><Pid>89392-707-0108946-65695</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-2052-7600.0000-2722011
Installation ID: 017794335824475841542450853722436991170530701494663380
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/3/2013 3:07:03 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:9:2013 20:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAQABAAAABAABAAEAJJQ+mVy25NycH/hYclseMCBYjkqKPFTABraESZqbLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        PtidDevc
  ASF!            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        PtidDevc
  SSDT            ACRSYS        PtidDevc
  UEFI            ACRSYS        ACRPRDCT
  UEFI            ACRSYS        ACRPRDCT
  UEFI            ACRSYS        ACRPRDCT
  SLIC            DELL          WN09



My System SpecsSystem Spec
.
02 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please post this report before we begin: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
03 Jun 2013   #3
shengming

Windows 7 Ultimate x32
 
 

Hello koolkat77:

I edited the post according to "Windows Genuine and Activation Issue Posting Instructions". Don't know exactly if I did in the right way but any mistake, please let me know.

Thanks for your help
shengming
My System SpecsSystem Spec
.

04 Jun 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Product Key here is a Dell one - the computer is Acer - the installation is counterfeit, enabled by a hacker's Activation Exploit.

You need to reformat and reinstall using legitimate media and key.
My System SpecsSystem Spec
04 Jun 2013   #5
shengming

Windows 7 Ultimate x32
 
 

Thanks NoelDP:

I'll do what you suggested. Didn't know it. How can I then check when the provider is installing a real Acer product key?
My System SpecsSystem Spec
05 Jun 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Is there a COA sticker on the case?
If not, then you will need to purchase a Full license for whichever version of Windows you require
If there is, then the machine is licensed for that version and edition of Windows ONLY - unless you also have the appropriate upgrade Proof of License.
My System SpecsSystem Spec
08 Jun 2013   #7
shengming

Windows 7 Ultimate x32
 
 

Hi NoelDP

I guess I'll need to get a full license. Thanks very much for your help.
My System SpecsSystem Spec
08 Jun 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - I take it that you couldn't find a COA sticker, then?
My System SpecsSystem Spec
09 Jun 2013   #9
shengming

Windows 7 Ultimate x32
 
 

Yes that's right. Besides, when I bought the laptop they installed Win7 but no CD with the operative system was provided. Could be the counterfeit win7 the reason for so many BSOD. Thanks again NoelDP
My System SpecsSystem Spec
09 Jun 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's impossible to know - such installs are often accompanied by other hacks which can affect stability, which is why we always recommend a reformat/reinstall.
This will usually clear up BSOD problems anyhow, all other things being equal, unless there are hardware problems as well.
My System SpecsSystem Spec
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