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Windows 7: BSOD after waking from sleep

02 Jun 2013   #1
atroubledgamer

Windows 7 Home Premium 64bit
 
 
BSOD after waking from sleep

Hi,

My computer crashes (giving me the blue screen) every time I wake it from sleep. I have no clue what is causing the error. Any help is appreciated.

Specs:
Windows 7 Home Premium 64bit
HP Pavilion dv6 Notebook PC
Intel Core i7-2630QM CPU @ 2.00GHz
6 GB RAM

I've attached the .zip file from the SF diagnostic tool. Thanks.


My System SpecsSystem Spec
.
02 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Security App
Code:
Start Menu\Programs\Kaspersky Internet Security 2013	Public:Start Menu\Programs\Kaspersky Internet Security 2013	Public
Crashes indicate Kaspersky being a possible cause. Remove Kaspersky and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b8b24e0, fffff88005018b78, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7b78 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b8b24e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005018b78, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7b78
fffff880`05018b78 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7b78
fffff880`05018b78 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7b78

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e866ccd

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

4: kd> lmvm atikmpag
start             end                 module name
fffff880`05011000 fffff880`05062000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Oct 01 07:28:45 2011 (4E866CCD)
    CheckSum:         0004E022
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Follow steps in the guide by Capt Jack Sparrow - Bug Check 0x116: VIDEO_TDR_ERROR Troubleshooting Tips | Captain Debugger

Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper
Link for AMD Driver: Support & Drivers


Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
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 BSOD after waking from sleep




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