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Windows 7: Random BSOD over last few months, tried debug on my own w/o luck

02 Jun 2013   #1
luv2roq

Windows 7 Professional
 
 
Random BSOD over last few months, tried debug on my own w/o luck

ok, I am new to this forum and I am pretty frustrated with my desktop. Its one I built a couple years ago and its given me no problems...until the last few months. I had not (before it began happening) installed any new hardware to the system. It just would randomly blue screen. Some times I would get a few hours in, sometimes it would get as far as the desktop and go right into a BS. Really pretty random.
In the course of my troubleshooting, i ran memtest, which produced no errors. I have ran disk check, ran SFC, etc. I saw in my BIOS that my CPU temp was running a bit on the high side so I replaced my heat sink and put new thermal compound down. That helped my temps enormously but still getting random BS. I replaced the video card with a new one, I replaced the RAM with new...and it still occurs. Like I said though, absolutely random. I was just on the PC for two hours or so, walked away to shower, and came back to BS. This time i got a critiocal object termination error, which was new. Usually its a IRQ_NOT_LESS_OR_EQUAL error or a PAGE_FAULT_IN_NONPAGED_AREA or a KMODE_EXCEPTION_NOT_HANDLED error.

Anyways, I don't have it set to overwrite the dump files, since its seemingly different every time...

I attached my zip file, per the instructions (nice little program by the way, to whomever wrote that). I hope the upload of the file worked ok.

Any help you could give would be appreciated...


My System SpecsSystem Spec
.
03 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you reinstall windows after adding new hardware?

Overclocking
If you are overclocking any hardware, STOP. Reset any changed values back to default.
Code:
Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS\AI Suite II	Public:Start Menu\Programs\ASUS\AI Suite II	Public
warning   Warning
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

Security App
Code:
Start Menu\Programs\GFI Software	Public:Start Menu\Programs\GFI Software	Public
Start Menu\Programs\GFI Software\VIPRE Internet Security	Public:Start Menu\Programs\GFI Software\VIPRE Internet Security	Public
Please remove the above and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

You might want to peruse these links as well:

Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer
My System SpecsSystem Spec
03 Jun 2013   #3
luv2roq

Windows 7 Professional
 
 

Thank you for your reply.
In response to the various suggestions/questions:
- No, did not reinstall windows after replacing hardware
- No, I do not overclock. The only reason I installed the Asus app was to check my temps after replacing my heat sink. I removed software. But, the BSOD was occuring before software was ever installed.
- My AV programs has been Vipre - and only Vipre - for over four years. I do not think this is the issue
- As stated, ran the diskcheck from windows already without any errors found. Also ran western digital software and no problems found
- system temp is fine, especially since replacing heat sink. no issues there
- As stated, already ran the system file checker (SFC/scannow) and there were no issues.
- As stated, already ran memtest software - no issue found.

Other info - voltages from PSU all are in correct ranges.

Any other ideas anyone?
My System SpecsSystem Spec
.

03 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by luv2roq View Post
Any other ideas anyone?
Well, ya okay I will ask for more help on your thread and lets see if we get a response and if I were in your place, with new hardware it is always best to start with a fresh installation of windows.
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
03 Jun 2013   #5
luv2roq

Windows 7 Professional
 
 

With a fresh, clean, sparkly Windows, my problems will *poof* disappear. LOL, right...cause if i do a fresh install I most surely will resolve my issue!
I know I can do that, but I really don't want to - all my software will be lost when i do that -

Your tutorial link is for a factory reinstall - this is a self built PC, so I have my OEM windows disc from when i installed originally. I am kind of concerned about my Office though. When i try to reinstall, I am afraid that it will say the license can't be installed anymore. (Its a legit license, purchased thru my company's discount program, but to buy it new is way costly, don't want to have to do that)
My System SpecsSystem Spec
03 Jun 2013   #6
gregrocker

 

The steps in the tutorial will assure a perfect retail reinstall as well, one which you can then backup as an image so you never have to reinstall again.

You can reinstall Office and Windows as often as needed using the Product Key you own for life. Activation only assures that the software is only installed on one PC, nothing more.
My System SpecsSystem Spec
03 Jun 2013   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Quote   Quote: Originally Posted by luv2roq View Post
With a fresh, clean, sparkly Windows, my problems will *poof* disappear. LOL, right...cause if i do a fresh install I most surely will resolve my issue!
I know I can do that, but I really don't want to - all my software will be lost when i do that -

Your tutorial link is for a factory reinstall - this is a self built PC, so I have my OEM windows disc from when i installed originally. I am kind of concerned about my Office though. When i try to reinstall, I am afraid that it will say the license can't be installed anymore. (Its a legit license, purchased thru my company's discount program, but to buy it new is way costly, don't want to have to do that)
If your problems are not hardware related a cean install is the best way to go. You can spend weeks running down what the problems are and more days trying to figure out how to fix it. A clean install can be done in a day. Just follow Greg's tutorial and it will be fixed, if it is not hardware. Your OEM copy of Windows will reactivate as will your copy of Office if you have the activation keys. Microsoft knows people reinstall frequently. I had issues with my computer last week, and instead of working for days or weeks to fix it, I reinstalled and was done in a day. Everything reactivated with no problem. Greg's tutorial is excellent and will give you a perfect install. The parts about OEM, disregard them. The process is the same or if you prefer use this one, but there's really no difference except you don't have to deal with the factory partition and the recovery partition. Clean Install Windows 7
My System SpecsSystem Spec
04 Jun 2013   #8
luv2roq

Windows 7 Professional
 
 

Thanks for the input.
Some more information that I just wanted to throw out there...last night I was trying to uninstall some programs I had, nothing critical just programs not really used (like for example I was getting rid of a solitaire game, a graphics editing program, etc.) Anyways, I would select the program, hit uninstall, and then BOOM - BSOD. I would get a critical object termination error.
So I would restart, and give it another try - Boom, another BSOD.
This happened four different times until I gave up trying to uninstall anything. These programs were not "mission critical" or anything like that so I don't know why it would blue screen me....
But I thought I would share my info anyways.
Oh yeah, and another thing i saw was those programs that i was able to uninstall, they were back on the list when i restarted after a BSOD.
I can post new dump files if you think it might help...???
My System SpecsSystem Spec
04 Jun 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I would consider checking the dump files if the BSOD's continued on a fresh install.
My System SpecsSystem Spec
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 Random BSOD over last few months, tried debug on my own w/o luck




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