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Windows 7: BSOD error 0x000003b, random occurrence

03 Jun 2013   #1
PhpMadman

Windows 7 Ultimate x64
 
 
BSOD error 0x000003b, random occurrence

Hi.

One of our employes comuter is randomly crashing with the error 0x000003b, and sometimes it also reports FLTMGR.sys in the BSOD.

She uses Skype (chatting only), Thunderbird, Office 2010 and Firefox. There is no pattern to what she is doing to when the computer is crashes.

I got SF_Diagnostic_Tool file from the 23.05.2013 attached.

Let me know if you need anything else.


My System SpecsSystem Spec
.
03 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please post this report before we begin: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
05 Jun 2013   #3
PhpMadman

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {2DEDB7CA-F021-4C42-977B-132C96ED7EC6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr =     0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details:      <GenuineResults><MachineData><UGUID>{2DEDB7CA-F021-4C42-977B-132C96ED7EC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1696523733-2432990377-678479319</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP      ProBook      4545s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CPD      Ver. F.32</Version><SMBIOSVersion major="2"      minor="7"/><Date>20121210000000.000000+000</Date></BIOS><HWID>1CD03A07018400F2</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa,       normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>       
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514
    
    Namn: Windows(R) 7, Ultimate edition
    Beskrivning: Windows Operating System - Windows(R) 7, OEM_SLP     channel
    Aktiverings-ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 00426-00178-926-600010-02-1053-7601.0000-1312013
    Installations-ID:     012500472006595482090901526862212615793525776663609264
    URL till processorcertifikatet:     http://go.microsoft.com/fwlink/?LinkID=88338
    URL till datorcertifikatet:     http://go.microsoft.com/fwlink/?LinkID=88339
    URL till användningslicensen:     http://go.microsoft.com/fwlink/?LinkID=88341
    URL till produktnyckelcertifikat:     http://go.microsoft.com/fwlink/?LinkID=88340
    Ofullständig produktnyckel: 2C9T3
    Licenstillstånd: Licensierad
    Återstående antal Windows-omaktiveringar: 3
    Betrodd tid: 2013-06-05 10:26:09
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current:     NAAAAAEAAgABAAEAAAACAAAABAABAAEA6GE6q3+HpiYwjahgLBuKm5Ccx1yq7eivnmiGWw==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        17ED    
      FACP            HPQOEM        17ED    
      HPET            HPQOEM        17ED    
      MCFG            HPQOEM        17ED    
      SLIC            HPQOEM        SLIC-MPC
      MSDM            HPQOEM        SLIC-MPC
      FPDT            HPQOEM        17ED    
      BGRT            HPQOEM        17ED    
      SSDT            AMD           POWERNOW
      SSDT            AMD           POWERNOW
      SSDT            AMD           POWERNOW
My System SpecsSystem Spec
.

05 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Install this update: Description of the update for Windows Activation Technologies then post a new report.
My System SpecsSystem Spec
Reply

 BSOD error 0x000003b, random occurrence




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