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Windows 7: BSOD Driver_Power_State_Failure

03 Jun 2013   #1
msmith

Windows 7 x64
 
 
BSOD Driver_Power_State_Failure

Hello all, recently since Thursday night I have been getting this BSOD code. I've tried solutions from threads here and other websites, but none of them seem to fix my issue. Since I am not too tech savvy with these dump logs, I've decided to go ahead and post them to see if you guys can fix my issue. The BSOD always occurs on shutdowns or restarts after the computer hangs at "Windows is Shutting down." Then, after about 10 minutes, the BSOD occurs. Thanks in advance.


My System SpecsSystem Spec
.
03 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Security App
Code:
BHDrvx64.sys              Wed Apr 10 11:39:03 2013 (5164FAF7)
ENG64.SYS                 Fri Apr 26 12:10:48 2013 (517A1A68)
EX64.SYS                  Fri Apr 26 12:08:58 2013 (517A19FA)
SRTSP64.SYS               Sat Jan 26 03:26:16 2013 (5102F878)
SRTSPX64.SYS              Sat Jan 26 03:30:05 2013 (5102F95D)
SYMDS64.SYS               Thu Jan 17 07:56:45 2013 (50F75A5D)
SYMEFA64.SYS              Sat Jan 19 06:31:37 2013 (50F9E969)
SYMEVENT64x86.SYS         Thu May 24 06:52:24 2012 (4FBD8648)
SYMNETS.SYS               Sat Jul 21 08:07:07 2012 (500A0ECB)
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do. You may however install Norton back if it not directly the cause of your crashes.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.


Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Problem Drivers: Please update the below drivers to their latest.
Code:
purendis.sys              Thu Jan  3 06:39:32 2008
pnarp.sys                 Tue Apr  1 14:44:59 2008
Pure Networks, Inc. Network Magic NDIS Relay Driver Driver Reference Table - purendis.sys
Driver Reference Table - pnarp.sys

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
Code:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
As priority basis, update Texas Instruments USB 3.0 Host Drivers - TI USB3 Hub Drivers to their latest.
Link: Driver Reference Table - tihub3.sys
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80075143b0, fffff80000b9c3d8, fffffa800e55e280}

*** WARNING: Unable to verify timestamp for tihub3.sys
*** ERROR: Module load completed but symbols could not be loaded for tihub3.sys
Probably caused by : tihub3.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80075143b0, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800e55e280, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DEVICE_OBJECT: fffffa800b15c5a0

DRIVER_OBJECT: fffffa800b196c30

IMAGE_NAME:  tihub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d30b39d

MODULE_NAME: tihub3

FAULTING_MODULE: fffff880060e0000 tihub3

IRP_ADDRESS:  fffffa800e55e280

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_tihub3.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_tihub3.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800e55e280
Irp is active with 5 stacks 4 is current (= 0xfffffa800e55e428)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800b15c5a0 00000000 00000000-00000000    pending
	       \Driver\tihub3
			Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800e9beb90    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm tihub3
start             end                 module name
fffff880`060e0000 fffff880`06102000   tihub3   T (no symbols)           
    Loaded symbol image file: tihub3.sys
    Image path: tihub3.sys
    Image name: tihub3.sys
    Timestamp:        Sat Jan 15 02:35:41 2011 (4D30B39D)
    CheckSum:         00021E39
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.
My System SpecsSystem Spec
03 Jun 2013   #3
msmith

Windows 7 x64
 
 

Awesome! I uninstalled Norton, and on the first reboot I did not receive any errors or BSOD. So far so good... I'll post back if it occurs again. Thanks for your help!
My System SpecsSystem Spec
.

03 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome.
Do keep us posted
My System SpecsSystem Spec
19 Jun 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner.

My System SpecsSystem Spec
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