BSOD playing BF3 and browsing internet

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  1. Posts : 7
    Windows 7 Home Premium 64 Bit
       #1

    BSOD playing BF3 and browsing internet


    Been receiving a couple of BSOD's lately mostly while playing BF3 and now it just started doing it while I was on reddit. Attached the most recent ones.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows

    The BSOD is caused by AVG IDS Application Activity Monitor Driver.
    Code:
    fffff880`0832c4e8  fffff880`03f1b8bcUnable to load image avgidsdrivera.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
     avgidsdrivera+0x298bc
    Description here: Driver Reference Table - avgidsdrivera.sys

    Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Let us know the results.
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #3

    Updated to SP1 got rid of AVG using the remover and downloaded Microsoft Security Essentials. Just played my first game of BF3 without it giving me a BSOD and everything seems to be running perfect now. Thank you very much :)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    You are welcome :)

    For any further issue, let us know :)
      My Computer


  5. Posts : 7
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #5

    BSOD and crashes while viewing full screen videos and BF3


    So I had a problem earlier today that I posted about. I seem to fix the BSOD issue by updating video drivers/update BIOS/update to Service Pack 1. Now my computer will randomly turn off and then reboot itself but the video card won't be recognized and I would have a blank screen until I do a hard restart of the computer. No BSOD or error message would come up once I boot back up. The only error message it would say would be Windows Shut down unexpectedly. I grabbed some of the recent BSODs and all my computer info. I do know that these problems could be caused by bad ram, video card overheating, power supply. Happens usually while playing BF3 and viewing videos full screen at 720p.

    Edit: Just got another BSOD seems to be the RAM. Going to run MEMTEST to see whats up.
    Last edited by FunkAD; 04 Jun 2013 at 21:16. Reason: Another BSOD
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Hi I am reporting your this thread to merge with your previous one so that only one analyst helps you with your problems.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    It is some hardware issue. But which element of hardware is failing is not clear from the available data.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Seatool for dos: SeaTools | Seagate download. Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

    Disable Raid in the BIOS. Uninstall Generic Marvell 61xx RAID Controller. Raid is always problematic, and Marvell is a poorly written driver, and it is very old here.
    Code:
    fffff880`01020000 fffff880`01066000   mv61xx     (deferred)             
        Image path: mv61xx.sys
        Image name: mv61xx.sys
        Timestamp:        Fri Mar 20 09:18:21 2009 (49C31205)
        CheckSum:         000320F6
        ImageSize:        00046000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Mini Kernel Dump does not contain unloaded driver list
    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    At least 30% extra is safe.

    The BIOS is very old.
    Code:
    BiosMajorRelease = 8
    BiosMinorRelease = 15
    BiosVendor = American Megatrends Inc.
    BiosVersion = 0605   
    BiosReleaseDate = 09/21/2009
    Plan to update the BIOS. Get the Version 2102 dated 2010.07.30 from M4A79XTD EVO - Motherboards - ASUS

    Update your ATI/AMD display driver.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Also, I am assuming that it is an old system. In that case, you need to dismantle the PC and clean the inside carefully. Clean specially the air vents and fan grills. When re-seating, dont forget to apply thermal paste to the CPU.


    Let us know when all are done.
    ____________________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8008031748, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8008031748, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`031af6f0 fffff800`02f0aca9 : fffffa80`08031720 fffffa80`06a45040 fffff8a0`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031afc10 fffff800`02debe87 : fffffa80`08031720 fffff800`02e652d8 fffffa80`06a45040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031afc40 fffff800`02d53285 : fffff800`02ec6ae0 00000000`00000001 fffffa80`0797bc40 fffffa80`06a45040 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031afc80 fffff800`02cc9251 : fffff880`010d0e00 fffff800`02d53260 fffffa80`06a45000 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031afcb0 fffff800`02f5dede : 03030208`08051114 fffffa80`06a45040 00000000`00000080 fffffa80`06a2c040 : nt!ExpWorkerThread+0x111
    fffff880`031afd40 fffff800`02cb0906 : fffff880`02f64180 fffffa80`06a45040 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031afd80 00000000`00000000 : fffff880`031b0000 fffff880`031aa000 fffff880`03d174c0 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AuthenticAMD
    
    IMAGE_NAME:  AuthenticAMD
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    Followup: MachineOwner
    ---------
      My Computer


  8. Posts : 7
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #8

    Having 4 sticks of G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM I split them up into 2 and ran them over night and while I was at work until the 11th test for memtext86+. Both passed and zero errors were found. I ran Furmark and got up to 60 degrees Celsius with fan speeds at 41% for 20mins (constant fan speed and temp from the 11th minute to when I stopped). I did update my BIOS to the most recent version. I am running the Prime 95 stress test now (will run for about 2 hours as a post said to do). I have never overclocked my system and have always kept everything at defaults for speeds. I have been reading that both my motherboard and processor sometimes will cause BSODs and errors when using all slots of RAM. Right now I only have 2 sticks in too see if that makes a difference. Also my Power supply from using the power supply chart is at 304w and I have a 500w PSU. Will update as day/night continues. Thank you for the help.
      My Computer


  9. Posts : 7
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #9

    Finished running Prime95. Ran it for and hour and 53 with 0 errors so everything seems to be working. Not sure what other tests to do. Anything else would be helpful.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Dismantle, clean up and apply new thermal paste.
      My Computer


 
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