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Windows 7: BSOD playing BF3 and browsing internet

04 Jun 2013   #1
FunkAD

Windows 7 Home Premium 64 Bit
 
 
BSOD playing BF3 and browsing internet

Been receiving a couple of BSOD's lately mostly while playing BF3 and now it just started doing it while I was on reddit. Attached the most recent ones.


My System SpecsSystem Spec
.
04 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

The BSOD is caused by AVG IDS Application Activity Monitor Driver.
Code:
fffff880`0832c4e8  fffff880`03f1b8bcUnable to load image avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x298bc
Description here: Driver Reference Table - avgidsdrivera.sys

Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
04 Jun 2013   #3
FunkAD

Windows 7 Home Premium 64 Bit
 
 

Updated to SP1 got rid of AVG using the remover and downloaded Microsoft Security Essentials. Just played my first game of BF3 without it giving me a BSOD and everything seems to be running perfect now. Thank you very much
My System SpecsSystem Spec
.

04 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome

For any further issue, let us know
My System SpecsSystem Spec
04 Jun 2013   #5
FunkAD

Windows 7 Home Premium 64 Bit
 
 
BSOD and crashes while viewing full screen videos and BF3

So I had a problem earlier today that I posted about. I seem to fix the BSOD issue by updating video drivers/update BIOS/update to Service Pack 1. Now my computer will randomly turn off and then reboot itself but the video card won't be recognized and I would have a blank screen until I do a hard restart of the computer. No BSOD or error message would come up once I boot back up. The only error message it would say would be Windows Shut down unexpectedly. I grabbed some of the recent BSODs and all my computer info. I do know that these problems could be caused by bad ram, video card overheating, power supply. Happens usually while playing BF3 and viewing videos full screen at 720p.

Edit: Just got another BSOD seems to be the RAM. Going to run MEMTEST to see whats up.
My System SpecsSystem Spec
05 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi I am reporting your this thread to merge with your previous one so that only one analyst helps you with your problems.
My System SpecsSystem Spec
05 Jun 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is some hardware issue. But which element of hardware is failing is not clear from the available data.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Seatool for dos: SeaTools | Seagate download. Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Disable Raid in the BIOS. Uninstall Generic Marvell 61xx RAID Controller. Raid is always problematic, and Marvell is a poorly written driver, and it is very old here.
Code:
fffff880`01020000 fffff880`01066000   mv61xx     (deferred)             
    Image path: mv61xx.sys
    Image name: mv61xx.sys
    Timestamp:        Fri Mar 20 09:18:21 2009 (49C31205)
    CheckSum:         000320F6
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list
Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe.

The BIOS is very old.
Code:
BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 0605   
BiosReleaseDate = 09/21/2009
Plan to update the BIOS. Get the Version 2102 dated 2010.07.30 from M4A79XTD EVO - Motherboards - ASUS

Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Also, I am assuming that it is an old system. In that case, you need to dismantle the PC and clean the inside carefully. Clean specially the air vents and fan grills. When re-seating, dont forget to apply thermal paste to the CPU.


Let us know when all are done.
____________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8008031748, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008031748, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031af6f0 fffff800`02f0aca9 : fffffa80`08031720 fffffa80`06a45040 fffff8a0`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031afc10 fffff800`02debe87 : fffffa80`08031720 fffff800`02e652d8 fffffa80`06a45040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031afc40 fffff800`02d53285 : fffff800`02ec6ae0 00000000`00000001 fffffa80`0797bc40 fffffa80`06a45040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031afc80 fffff800`02cc9251 : fffff880`010d0e00 fffff800`02d53260 fffffa80`06a45000 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031afcb0 fffff800`02f5dede : 03030208`08051114 fffffa80`06a45040 00000000`00000080 fffffa80`06a2c040 : nt!ExpWorkerThread+0x111
fffff880`031afd40 fffff800`02cb0906 : fffff880`02f64180 fffffa80`06a45040 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031afd80 00000000`00000000 : fffff880`031b0000 fffff880`031aa000 fffff880`03d174c0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
05 Jun 2013   #8
FunkAD

Windows 7 Home Premium 64 Bit
 
 

Having 4 sticks of G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM I split them up into 2 and ran them over night and while I was at work until the 11th test for memtext86+. Both passed and zero errors were found. I ran Furmark and got up to 60 degrees Celsius with fan speeds at 41% for 20mins (constant fan speed and temp from the 11th minute to when I stopped). I did update my BIOS to the most recent version. I am running the Prime 95 stress test now (will run for about 2 hours as a post said to do). I have never overclocked my system and have always kept everything at defaults for speeds. I have been reading that both my motherboard and processor sometimes will cause BSODs and errors when using all slots of RAM. Right now I only have 2 sticks in too see if that makes a difference. Also my Power supply from using the power supply chart is at 304w and I have a 500w PSU. Will update as day/night continues. Thank you for the help.
My System SpecsSystem Spec
05 Jun 2013   #9
FunkAD

Windows 7 Home Premium 64 Bit
 
 

Finished running Prime95. Ran it for and hour and 53 with 0 errors so everything seems to be working. Not sure what other tests to do. Anything else would be helpful.
My System SpecsSystem Spec
06 Jun 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dismantle, clean up and apply new thermal paste.
My System SpecsSystem Spec
Reply

 BSOD playing BF3 and browsing internet




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