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Windows 7: Error 0XC0000010 with blue screen of death

04 Jun 2013   #1
blanchflower

Windows 7 Premium 64 bit
 
 
Error 0XC0000010 with blue screen of death

OK, my OS is Windows 7 64 bit and my laptop is nearly 4 years old. Lately, I am getting the blue screen of death. This is the message:

"Collecting data for crash dump. Physical memory dump failed with status 0XC0000010". What does this mean? I restated the laptop a couple of times and now the error appears to have gone. I have no idea what caused this error or if the error will appear again. For good measure, I updated my graphics driver and so far the error did not appear.

But what is the cause of this? I did a virus scan and found no virus. I also used spyhunter to remove spyware from my laptop. Please advise. Thanks! My antivirus software is Avast! by the way.




My System SpecsSystem Spec
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04 Jun 2013   #2
x BlueRobot

 

Please follow these steps and then we can help understand the possible causes - Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
05 Jun 2013   #3
blanchflower

Windows 7 Premium 64 bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Please follow these steps and then we can help understand the possible causes - Blue Screen of Death (BSOD) Posting Instructions
OK this is the file and I hope I am doing it correctly as it is my first time. Attachment 271195
My System SpecsSystem Spec
.

05 Jun 2013   #4
x BlueRobot

 

Thanks, there doesn't seem to be any Minidumps within the folder, however, this is quite normal since the default settings for Windows upon BSOD is to write a Kernel Memory dump instead of a Minidump.

Please configure Minidumps to be saved upon a BSOD using ~ Dump Files - Configure Windows to Create on BSOD

Anyhow, one of the first things to do, is to update the BIOS if a BIOS update is available:

Code:
Phoenix Technologies LTD 9C.17.00       , 16/12/2008
My System SpecsSystem Spec
05 Jun 2013   #5
cluberti

Windows 10 Pro x64
 
 

Note the only bugcheck I'm aware of that comes close to what you mentioned is happening is 0x00000010, which is SPIN_LOCK_NOT_OWNED. Anything else like that would actually be a non-Microsoft bugcheck, so we definitely need a memory dump to get to the bottom of this.
My System SpecsSystem Spec
06 Jun 2013   #6
blanchflower

Windows 7 Premium 64 bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Thanks, there doesn't seem to be any Minidumps within the folder, however, this is quite normal since the default settings for Windows upon BSOD is to write a Kernel Memory dump instead of a Minidump.

Please configure Minidumps to be saved upon a BSOD using ~ Dump Files - Configure Windows to Create on BSOD

Anyhow, one of the first things to do, is to update the BIOS if a BIOS update is available:

Code:
Phoenix Technologies LTD 9C.17.00       , 16/12/2008
OK this is the Minidump file. I hope I get it right this time. Attachment 271343

By the way, how do I update the BIOS? I am using a laptop by the way.

Thank You.
My System SpecsSystem Spec
06 Jun 2013   #7
x BlueRobot

 

You have to go the support page for the model of your laptop, this is the closest laptop I could find:Please ensure this the exact model, updating the BIOS with the wrong version can make your computer completely unbootable.

There's no dumps, have you had a crash since reconfiguring the settings? Only new dumps will appear when the computer has crashed again with a BSOD. Please ensure if you have any scheduled disk cleanups are disabled, and do not run any other file cleaning programs, since these will delete any dump files.
My System SpecsSystem Spec
06 Jun 2013   #8
cluberti

Windows 10 Pro x64
 
 

There's still no dump file in your upload. Do you see any files called "memory.dmp" in C:\Windows or any files located inside C:\Windows\Minidumps?
My System SpecsSystem Spec
06 Jun 2013   #9
blanchflower

Windows 7 Premium 64 bit
 
 

OK, I downloaded the BIOS and in the readme file, it says, "Run "BIOS.bat" to flash BIOS in pure DOS or Windows x86/x64 environment.". I open the file and a black screen pops up for a few seconds. There are other files in the Zip file as well. They are Dos, Winflash, Winflash6 and BOS.bat. What should I do now?

I think the reason there are no dump files in my upload is because immediately after getting the BSOD, I ran Spyhunter to remove spyware form my laptop. This could be the reason.

Please advise. Thanks!
My System SpecsSystem Spec
07 Jun 2013   #10
x BlueRobot

 

Here's the instructions from the Gateway Support Page - Gateway Support - Flashing the BIOS

Here's some instructions from eHow - How to Update Gateway BIOS
My System SpecsSystem Spec
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