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Windows 7: BSOD few times a month after going into sleep mode, have dmp files

04 Jun 2013   #1
bfauley1

Windows 7 Home Premium 64-bit
 
 
BSOD few times a month after going into sleep mode, have dmp files

Client has been getting BSODs after computer goes into sleep mode. First step I took was removing AVG free antivirus since it had a reputation for causing this. This is a Windows 7 Home Premium laptop. Let me know what information you need. I have been trying to use WinDbg to figure out the process causing the issue but the only help it seems to provide is that ntoskrnl.exe is causing the issue. This is first time I have tried to use dump file to diagnose BSOD and could use some help towards the right direction.


My System SpecsSystem Spec
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04 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
04 Jun 2013   #3
bfauley1

Windows 7 Home Premium 64-bit
 
 

The dump files are not from my PC which is Windows 8, they are from a Windows 7 PC which is why I posted on a Windows 7 Forum
My System SpecsSystem Spec
.

04 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Then update your system specs.
My System SpecsSystem Spec
04 Jun 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

And you need to grab all and upload a full report following the Blue Screen of Death (BSOD) Posting Instructions

The dump files are not enough for analysis.
My System SpecsSystem Spec
05 Jun 2013   #6
bfauley1

Windows 7 Home Premium 64-bit
 
 

I will have to arrange to get ahold of the clients laptop, I will post as soon as I can
My System SpecsSystem Spec
05 Jun 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Alright
My System SpecsSystem Spec
12 Jun 2013   #8
bfauley1

Windows 7 Home Premium 64-bit
 
 

Here is the results of the "Grab All" for BSOD
My System SpecsSystem Spec
12 Jun 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yeah right
My System SpecsSystem Spec
12 Jun 2013   #10
bfauley1

Windows 7 Home Premium 64-bit
 
 

I apologize, that was the SF file that it indicated would be created and I zipped it to be uploaded. I do not know why that is what it created. I will try again.
My System SpecsSystem Spec
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 BSOD few times a month after going into sleep mode, have dmp files




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