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Windows 7: BSOD for the first time after updating the drivers

04 Jun 2013   #1
Ghithe

Windows 7 Ultimate x64
 
 
BSOD for the first time after updating the drivers

Hello I have Asus K56C crushed for the first time after updating my driver using " Driver Genius"; I want to know if this is a driver problem or a physical one. I have uploaded the dump file thank you


My System SpecsSystem Spec
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04 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi

Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.

From the looks of it RTS PCIE READER Driver is causing the BSOD for you so you may uninstall this software and see if that stops the BSOD's.

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER PC\Downloads\Compressed\SF_05-06-2013\060513-18330-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03211000 PsLoadedModuleList = 0xfffff800`03455670
Debug session time: Wed Jun  5 05:03:54.625 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:56.593
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
....
*** WARNING: Unable to verify timestamp for RtsPer.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsPer.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800a0d21d7, fffff880039fc478, fffff880039fbcd0}

Probably caused by : RtsPer.sys ( RtsPer+51d7 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
05 Jun 2013   #3
Ghithe

Windows 7 Ultimate x64
 
 

thank you very much this is the "complete" file to make sure of the problem Attachment 271235
My System SpecsSystem Spec
.

05 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay let us know how things are after making the changes.
My System SpecsSystem Spec
05 Jun 2013   #5
Ghithe

Windows 7 Ultimate x64
 
 

I think the problem has been solved. BEST REGARDS
My System SpecsSystem Spec
05 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Wait for a week before actually marking it as solved

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner.

My System SpecsSystem Spec
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 BSOD for the first time after updating the drivers




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