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Windows 7: BSOD 5-10 Times a Day, 0x000000d1 ntoskrnl.exe?

04 Jun 2013   #1
Jarret525

Windows 7 Home Premium 64bit
 
 
BSOD 5-10 Times a Day, 0x000000d1 ntoskrnl.exe?

Hey everyone.

For about a month and a half now, I've been experiencing multiple BSODs every day(as directed in the title, up to 5-10). Most of the time when they happen, it's when I'm pushing my CPU/memory really hard(I'm an audio engineer, so I work with some processor and memory-heavy applications), but it has also happened 1 or 2 times when I was only watching a video on netflix or youtube.

I don't remember making any major changes to my system around the time this started, and I've already tried running tests on my memory and both HDDs with no errors coming up. I've also been monitoring the temps of my CPU and GPUs to make sure that it isn't a heat issue, which is isn't.


I've been running my same setup for over a year now, and even before the BSODs started I was doing the same activities that I'm doing now, including pushing my CPU/memory hard at times. I've tried to fix the problem on my own for the passed couple of weeks, but I've gotten nowhere, so I'm coming to the community for help.

I downloaded a tool called BlueScreenView which lists out the information about the BSODs that I've been having, including the driver that seems to be the cause of the problem. "ntoskrnl.exe" shows up as the problem driver every time, but sometimes it's paired with another different driver that seems to be almost random(sometimes having to do with my antivirus, sometimes with my audio interface or another windows driver, etc). But I could be completely wrong about "ntoskrnl.exe" being the problem.


Thanks for taking your time to help me out. This gets to be incredibly frustrating.


My System SpecsSystem Spec
.
04 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi Jarret525.

It seems that the cause of your BSOD's are DJM-900nexus Audio Driver
Code:
DJM-900nexus_AutoSetup	DJM-900nexus_AutoSetup	Running	Auto	Own Process	c:\program files (x86)\pioneer\djm-900nexus\djm-900nexus_autosetup.exe	Normal	LocalSystem	0
I would recommend you uninstall this software and its drivers with free Revo uninstaller and check if the BSOD's continue.
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

System Optimisers

Please remove the following software:
Code:
TuneUpUtilitiesDriver64.sys   Fri May 25 16:28:19 2012
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.10 Tips on How to Properly Maintain Your Computer

Overclocking
If you are overclocking any hardware, STOP. Reset any changed values back to default.
Code:
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)
Start Menu\Programs\MSI Afterburner	COCAIN-PC\Paul:Start Menu\Programs\MSI Afterburner	COCAIN-PC\Paul
Start Menu\Programs\MSI Afterburner\SDK	COCAIN-PC\Paul:Start Menu\Programs\MSI Afterburner\SDK	COCAIN-PC\Paul
warning   Warning
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.


Security App

Crashes indicate Avira being a possible cause. Remove Avira and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.


Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD BUGCHECK SUMMARY

Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jun  5 05:44:27.000 2013 (UTC + 6:00)
System Uptime: 0 days 19:08:28.875
BugCheck D1, {fffffa8019607f18, 2, 1, fffff880023bd05e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  firefox.exe
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jun  4 10:35:29.133 2013 (UTC + 6:00)
System Uptime: 0 days 5:55:12.397
BugCheck D1, {fffffa801153f60a, 2, 1, fffff8800fbc905e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jun  4 04:39:19.232 2013 (UTC + 6:00)
System Uptime: 0 days 2:10:28.496
BugCheck D1, {fffffa80103d9fa8, 2, 1, fffff88003c5b05e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Ableton Live 9
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jun  4 02:28:20.904 2013 (UTC + 6:00)
System Uptime: 0 days 0:27:27.778
BugCheck D1, {fffffa800fa556b6, 2, 1, fffff880015e305e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Ableton Live 9
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue Jun  4 02:00:24.025 2013 (UTC + 6:00)
System Uptime: 0 days 2:12:31.900
BugCheck D1, {fffffa801026ffd2, 2, 1, fffff8800752a05e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Ableton Live 9
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jun  3 23:47:19.014 2013 (UTC + 6:00)
System Uptime: 0 days 0:38:40.279
BugCheck D1, {fffffa800fc22000, 2, 1, fffff88003d1c07e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+307e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Ableton Live 9
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jun  3 23:08:08.906 2013 (UTC + 6:00)
System Uptime: 0 days 15:37:27.170
BugCheck D1, {fffffa8018c88f8a, 2, 1, fffff8800ad7105e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jun  3 07:30:04.083 2013 (UTC + 6:00)
System Uptime: 0 days 7:40:03.958
BugCheck D1, {fffffa80104cfd26, 2, 1, fffff8800cc0f05e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Ableton Live 9
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun  2 23:49:01.511 2013 (UTC + 6:00)
System Uptime: 0 days 20:15:38.776
BugCheck D1, {fffffa8019c91b28, 2, 1, fffff88005a0305e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Ableton Live 9
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun  2 03:32:50.186 2013 (UTC + 6:00)
System Uptime: 0 days 1:08:26.061
BugCheck D1, {2a3c6, 2, 1, fffff88005b7405e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Ableton Live 9
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun  2 02:23:49.861 2013 (UTC + 6:00)
System Uptime: 0 days 18:42:32.125
BugCheck D1, {fffffa8011d441d2, 2, 1, fffff8800cd6305e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  rundll32.exe
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun  1 07:39:08.549 2013 (UTC + 6:00)
System Uptime: 0 days 3:26:04.424
BugCheck D1, {fffffa80103d4000, 2, 1, fffff880027a606e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+306e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun  1 04:12:24.251 2013 (UTC + 6:00)
System Uptime: 0 days 19:41:46.126
BugCheck D1, {fffffa8014e2ca5a, 2, 1, fffff8800c8d005e}
*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  sidebar.exe
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
04 Jun 2013   #3
Jarret525

Windows 7 Home Premium 64bit
 
 

Thanks for the reply kool. The problem is, that driver is actually for my audio interface, so it needs to be installed, but I'll uninstall it and try a few things out and report back. You're a very big help.
My System SpecsSystem Spec
.

05 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good luck!
My System SpecsSystem Spec
06 Jun 2013   #5
Jarret525

Windows 7 Home Premium 64bit
 
 

I uninstalled the DJM-900nexus Audio Driver, but Unfortunately I'm still getting BSODs, although it seems like it's happening less(I've only had 1 today, and 1 yesterday). Also I don't have any kind of overclocking going on, I only use MSI Afterburner to monitor my GPU temps and other information. I ran scans with malwarebytes, MSE, and tested my RAM/HD for errors and nothing problematic came up.

Should I collect the logs again and upload them for the recent BSOD info?
My System SpecsSystem Spec
06 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Jarret525 View Post
Should I collect the logs again and upload them for the recent BSOD info?
Yup
My System SpecsSystem Spec
07 Jun 2013   #7
Jarret525

Windows 7 Home Premium 64bit
 
 

Here's the new logs.
My System SpecsSystem Spec
07 Jun 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well it seems like the same thing is causing the BSOD'...
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8018ae2602, 2, 1, fffff8800ec1f05e}

*** WARNING: Unable to verify timestamp for DJM-900nexusAudio64.sys
*** ERROR: Module load completed but symbols could not be loaded for DJM-900nexusAudio64.sys
Probably caused by : DJM-900nexusAudio64.sys ( DJM_900nexusAudio64+305e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa8018ae2602, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8800ec1f05e, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800038b0100
GetUlongFromAddress: unable to read from fffff800038b01c0
 fffffa8018ae2602 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
DJM_900nexusAudio64+305e
fffff880`0ec1f05e 418840fa        mov     byte ptr [r8-6],al

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  Ableton Live 9

TAG_NOT_DEFINED_c000000f:  FFFFF80004EDAFB0

TRAP_FRAME:  fffff80004eda9e0 -- (.trap 0xfffff80004eda9e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000000000ff rbx=0000000000000000 rcx=fffff88010788018
rdx=0000000000000005 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800ec1f05e rsp=fffff80004edab70 rbp=0000000000000000
 r8=fffffa8018ae2608  r9=0000000000004bab r10=fffffa800a3cc730
r11=0000000000000090 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
DJM_900nexusAudio64+0x305e:
fffff880`0ec1f05e 418840fa        mov     byte ptr [r8-6],al ds:fffffa80`18ae2602=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800036781a9 to fffff80003678c00

STACK_TEXT:  
fffff800`04eda898 fffff800`036781a9 : 00000000`0000000a fffffa80`18ae2602 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`04eda8a0 fffff800`03676e20 : fffffa80`11c55980 fffffa80`11c55980 00000000`00000000 00000000`00000006 : nt!KiBugCheckDispatch+0x69
fffff800`04eda9e0 fffff880`0ec1f05e : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff : nt!KiPageFault+0x260
fffff800`04edab70 ffffffff`ffffffff : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff : DJM_900nexusAudio64+0x305e
fffff800`04edab78 ffffffff`ffffffff : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff : 0xffffffff`ffffffff
fffff800`04edab80 ffffffff`ffffffff : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff : 0xffffffff`ffffffff
fffff800`04edab88 ffffffff`ffffffff : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff : 0xffffffff`ffffffff
fffff800`04edab90 ffffffff`ffffffff : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff 00000000`049658b0 : 0xffffffff`ffffffff
fffff800`04edab98 ffffffff`ffffffff : ffffffff`ffffffff ffffffff`ffffffff 00000000`049658b0 00000000`00000000 : 0xffffffff`ffffffff
fffff800`04edaba0 ffffffff`ffffffff : ffffffff`ffffffff 00000000`049658b0 00000000`00000000 fffffa80`0a3cc730 : 0xffffffff`ffffffff
fffff800`04edaba8 ffffffff`ffffffff : 00000000`049658b0 00000000`00000000 fffffa80`0a3cc730 fffff880`0ec1fb10 : 0xffffffff`ffffffff
fffff800`04edabb0 00000000`049658b0 : 00000000`00000000 fffffa80`0a3cc730 fffff880`0ec1fb10 fffffa80`0f590190 : 0xffffffff`ffffffff
fffff800`04edabb8 00000000`00000000 : fffffa80`0a3cc730 fffff880`0ec1fb10 fffffa80`0f590190 00000000`00000000 : 0x49658b0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
DJM_900nexusAudio64+305e
fffff880`0ec1f05e 418840fa        mov     byte ptr [r8-6],al

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  DJM_900nexusAudio64+305e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: DJM_900nexusAudio64

IMAGE_NAME:  DJM-900nexusAudio64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50bc80c7

FAILURE_BUCKET_ID:  X64_0xD1_DJM_900nexusAudio64+305e

BUCKET_ID:  X64_0xD1_DJM_900nexusAudio64+305e

Followup: MachineOwner
---------

0: kd> lmvm DJM_900nexusAudio64
start             end                 module name
fffff880`0ec1c000 fffff880`0ec2c000   DJM_900nexusAudio64 T (no symbols)           
    Loaded symbol image file: DJM-900nexusAudio64.sys
    Image path: DJM-900nexusAudio64.sys
    Image name: DJM-900nexusAudio64.sys
    Timestamp:        Mon Dec 03 16:36:55 2012 (50BC80C7)
    CheckSum:         0000F332
    ImageSize:        00010000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
07 Jun 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

It seems that you haven't done any of the other steps recommended.
I won't be able to suggest you anything further till you have completed those, very sorry.
My System SpecsSystem Spec
07 Jun 2013   #10
Jarret525

Windows 7 Home Premium 64bit
 
 

I did take all of the steps you listed. I uninstalled the DJM-900Nexus driver with Revo, as far as TuneUpUtilities goes, I only use it for cleaning unnecessary files like cookies, browser data, and recycle bin files. I also explained that I don't use the MSI Afterburner for overclocking, and the only antivirus I have installed is MSE and Malwarebytes. I tried Avira out a while back, but uninstalled it a short while after.

The "DJM-900nexusAudio64.sys" seems to be being installed by windows itself like what happens when you first plug in a USB device. I'm guessing maybe that was conflicting with the regular driver, so I'll try getting rid of that and reinstalling the driver fresh and make sure that windows isn't installing an older driver on top of it.
My System SpecsSystem Spec
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 BSOD 5-10 Times a Day, 0x000000d1 ntoskrnl.exe?




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