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Windows 7: BSOD Pinnacle Studio 16

04 Jun 2013   #1

Windows 7 Ultimate x64
 
 
BSOD Pinnacle Studio 16

Hi,

I installed Pinnacle Studio 9, but the PCI board to capture video did not work. So, I upgraded to Studio 16, and my PCI was recognized by my pc. But, when I try to capture some video, my windows crash. I tried many times, but it was not succesfull.

Is there a way to fix that?

Thanks


My System SpecsSystem Spec
.

04 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi and welcome to the Forum

Security App

Crashes indicate Kaspersky being a possible cause. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Scan your system with the following:
ESET online scanner - One-time virus scanner free with ESET online scanner

Update the drivers below to their latest version available:
MarvinBus64.sys Sat Sep 24 03:17:03 2005 likely a part of Pinnacle Studio's Marvin Bus
dne64x.sys Tue Nov 11 07:01:24 2008 Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD BUGCHECK SUMMARY
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {d9000000018, 2, 0, fffff88005bac05e}

*** WARNING: Unable to verify timestamp for bender64.sys
*** ERROR: Module load completed but symbols could not be loaded for bender64.sys
Probably caused by : bender64.sys ( bender64+1605e )

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {749a2e09, 0, ffff, fffff880031f4ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {25, 2, 1, fffff88005b93075}

*** WARNING: Unable to verify timestamp for bender64.sys
*** ERROR: Module load completed but symbols could not be loaded for bender64.sys
Probably caused by : bender64.sys ( bender64+16075 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 BSOD Pinnacle Studio 16




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