BSOD playing World of Warcraft

Tundra · 06 Jun 2013

Hi

Im not sure if its a BSOD because while i was playing, the whole screen froze and im unable to ctrl+alt+del or try to troubleshoot it. The next possible solution is to restart the computer and once im on home screen, a windows error popped up. Below are the details of the error and attached is the logs. Any help will be much appreciated. Thanks

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000094
BCP2: FFFFF88007293C0E
BCP3: FFFFF88003CDBE58
BCP4: FFFFF88003CDB6B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060613-17440-01.dmp
C:\Users\User\AppData\Local\Temp\WER-95332-0.sysdata.xml

Dsprague · 06 Jun 2013

It looks like your Video Card drivers are at fault here:

Code:

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
ERROR: FindPlugIns 80070005
ERROR: Some plugins may not be available [80070005]
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000094, fffff88007293c0e, fffff88003cdbe58, fffff88003cdb6b0}

Probably caused by : atikmdag.sys ( atikmdag+77c0e )

Followup: MachineOwner
---------

Driver Reference Table - atikmdag.sys

Looking at the time stamp on the driver we can see it is out of date:

Code:

kd> lmvm atikmdag
start             end                 module name
fffff880`0721c000 fffff880`07d32000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Dec 19 15:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver from here: Support & Drivers

Tundra · 06 Jun 2013

Thanks for helping me. I have updated my video card driver but the problem still persist. I have attached my log in this post. Hope you can help me.

Dsprague · 07 Jun 2013

Try running a stress test on your GPU to check for possible hardware failure:

FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Tundra · 07 Jun 2013

I did the stress test on my GPU for 10 minutes without having any problem. Min and max temperature are 54 and 77 degree.

Dsprague · 11 Jun 2013

Lright out of curiosity do you know the specs of your PSU?