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Windows 7: BSOD - Random - May be a hardware issue

06 Jun 2013   #1
JOngalt26

WIndows 7 Ultimate 64 bit
 
 
BSOD - Random - May be a hardware issue

A friend asked me to look at his sony vaio laptop model VPCF136FM
Win 7 Home Premium
i7-740QM
6 gigs of 1333 Ram
Nvidia 425M
500 gig spinner HDD

When I first received the computer I wiped and reinstalled the OS using the on-board partitioned tools. Everything seemed to work fine. I was then told that the computer is BSODing after about 5 minutes, which I have confirmed. This also occurs even at the login screen. I ran a memtest with no issues. Im trying to determine if its a software or hardware issue at this point. Unfortunately I dont have spare parts for this laptop to determine if its a power or HDD issue etc. Any help would be greatly appreciated!
Attached are the SF reports.
Thanks!
J


My System SpecsSystem Spec
.
06 Jun 2013   #2
x BlueRobot

 

Install Service Pack 1:

Code:
Microsoft Windows 7 Home Premium 6.1.7600 Build 7600
Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Remove:

Code:
Start Menu\Programs\Norton Internet Security
Code:
2: kd> lmvm SYMEVENT64x86
start             end                 module name
fffff880`046f3000 fffff880`04729000   SYMEVENT64x86 T (no symbols)           
    Loaded symbol image file: SYMEVENT64x86.SYS
    Image path: \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
    Image name: SYMEVENT64x86.SYS
    Timestamp:        Wed Apr 28 09:24:20 2010 (4BD7F0B4)
    CheckSum:         0002C099
    ImageSize:        00036000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Norton Internet Security seems to be causing a few problems and is a possible cause for the BSODs, Norton products are a well known cause for BSODs in Windows 7, please remove Norton using the Norton Removal Tool, and then install and run full scans with these free and proven alternatives, which work best with Windows 7 due to their lightweight nature on system resources and compatibility with the operating system.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Please install all the Important and Recommended Windows Updates:

Start > Type: Windows Update > Install Updates/Scan for Updates
My System SpecsSystem Spec
06 Jun 2013   #3
JOngalt26

WIndows 7 Ultimate 64 bit
 
 

Great thanks! I'll download the suggested fixes and will try those.
My System SpecsSystem Spec
.

06 Jun 2013   #4
x BlueRobot

 

Okay good to know, thanks for the update
My System SpecsSystem Spec
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 BSOD - Random - May be a hardware issue




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