PC freezing when the monitors go on standby and a ntoskrnl BSOD

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  1. horribad
    Posts : 47
    Microsoft Windows 7 64-bit
       New #1

    PC freezing when the monitors go on standby and a ntoskrnl BSOD


    Hey guys.
    I've noticed that my pc has been freezing up every now and again. Usually a few seconds or so during youtube videos but can be up to a minute when playing games.
    However, there have been complete freezes with no response a few times and I've figured out that it happens when my monitors go on standby. It happens strangely sometimes, for example I left to go and see my Grandmother and came back to a freeze where it looked like it had happened DURING monitor standby because one monitor was on standby with a black screen and the orange "standby" light but the other was frozen with my desktop showing and the blue "on" light still showing. When I moved the mouse and tapped a few keys there was no response so I had to reset. It seems like a GPU problem but I really hope it doesn't warrant a new card because I'm skint

    There was also a BSOD about a few days ago but it did not reoccur but I'll post the .dmp anyway.

    I'm currently using Waterfox as my main browser if that helps.

    Thanks in advance, chaps.
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    The blue screen seems to be cause by your Razer Keyboard which are known to cause BSOD's. I'd recommended switching keyboards and see if that helps. Driver Reference Table - Arctosa.sys

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for Arctosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Arctosa.sys

Probably caused by : Arctosa.sys ( Arctosa+11b7 )

Followup: MachineOwner
---------

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

LAST_CONTROL_TRANSFER:  from fffff800030cf5fe to fffff800030d7bd0

STACK_TEXT:  
fffff800`00b9bae8 fffff800`030cf5fe : fffff880`0448d1a0 00000000`00000000 fffff800`00b9c2f0 fffff800`03102a90 : nt!KeBugCheck
fffff800`00b9baf0 fffff800`0310275d : fffff800`032e6374 fffff800`032232b8 fffff800`03062000 fffff800`00b9c250 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`00b9bb20 fffff800`03101535 : fffff800`03227038 fffff800`00b9bb98 fffff800`00b9c250 fffff800`03062000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00b9bb50 fffff800`03104832 : fffff800`00b9c250 fffff800`00b9c2f0 fffff800`00000001 00000000`00000000 : nt!RtlDispatchException+0x415
fffff800`00b9c230 fffff800`0308d99a : 00000000`00000007 fffff880`0457f0a4 fffffa80`07813608 fffff880`0456ef99 : nt!RtlRaiseStatus+0x4e
fffff800`00b9c7d0 fffff880`072611b7 : fffffa80`08957c70 fffff800`00000000 fffffa80`088fe5b0 fffffa80`088fe800 : nt! ?? ::FNODOBFM::`string'+0xf429
fffff800`00b9c850 fffffa80`08957c70 : fffff800`00000000 fffffa80`088fe5b0 fffffa80`088fe800 fffffa80`00000000 : Arctosa+0x11b7
fffff800`00b9c858 fffff800`00000000 : fffffa80`088fe5b0 fffffa80`088fe800 fffffa80`00000000 fffffa80`08957dc0 : 0xfffffa80`08957c70
fffff800`00b9c860 fffffa80`088fe5b0 : fffffa80`088fe800 fffffa80`00000000 fffffa80`08957dc0 00000000`00000000 : 0xfffff800`00000000
fffff800`00b9c868 fffffa80`088fe800 : fffffa80`00000000 fffffa80`08957dc0 00000000`00000000 ffff0280`00000078 : 0xfffffa80`088fe5b0
fffff800`00b9c870 fffffa80`00000000 : fffffa80`08957dc0 00000000`00000000 ffff0280`00000078 00000000`00000008 : 0xfffffa80`088fe800
fffff800`00b9c878 fffffa80`08957dc0 : 00000000`00000000 ffff0280`00000078 00000000`00000008 fffffa80`09f24ce0 : 0xfffffa80`00000000
fffff800`00b9c880 00000000`00000000 : ffff0280`00000078 00000000`00000008 fffffa80`09f24ce0 00000000`00000000 : 0xfffffa80`08957dc0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Arctosa+11b7
fffff880`072611b7 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  Arctosa+11b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Arctosa

IMAGE_NAME:  Arctosa.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a8bb060

FAILURE_BUCKET_ID:  X64_0x1E_Arctosa+11b7

BUCKET_ID:  X64_0x1E_Arctosa+11b7

Followup: MachineOwner
---------

0: kd> lmvm Arctosa
start             end                 module name
fffff880`07260000 fffff880`07264d80   Arctosa  T (no symbols)           
    Loaded symbol image file: Arctosa.sys
    Image path: \SystemRoot\system32\drivers\Arctosa.sys
    Image name: Arctosa.sys
    Timestamp:        Wed Aug 19 13:57:20 2009 (4A8BB060)
    CheckSum:         00007232
    ImageSize:        00004D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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  4. horribad
    Posts : 47
    Microsoft Windows 7 64-bit
    Thread Starter
       New #3

    Do you think it has anything to do with the Razer Synapse program?
    I was actually suspicious of the keyboard earlier this morning as everytime I was typing it started lagging. I've uninstalled the drivers now and I'm seeing if that helps because as far as I'm aware the driver only controls the media keys and I don't use them anyway. Would it just be fine using the Windows USB drivers? I'll report back later on because I'm going out and can leave the PC to go on standby and see if it freezes again.

    EDIT: Uninstalled Arctosa drivers and Synapse.
    Last edited by horribad; 07 Jun 2013 at 07:06. Reason: clarificiation
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    Good luck, keep us posted.
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  7. horribad
    Posts : 47
    Microsoft Windows 7 64-bit
    Thread Starter
       New #5

    Back now with the drivers uninstalled and my pc still froze when i got back. I'll give it over night with a few uses of CCleaner to clean out the registry etc. I'll report back in the morning.
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  8. YoYo155
    Posts : 3,056
    Windows 10
       New #6

    You have an nVidia GPU and using the 320.18 driver release try rolling back to 314.22 and see how it goes.
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  10. horribad
    Posts : 47
    Microsoft Windows 7 64-bit
    Thread Starter
       New #7

    YoYo155 said:
    You have an nVidia GPU and using the 320.18 driver release try rolling back to 314.22 and see how it goes.
    ill try that. ty.
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  11. horribad
    Posts : 47
    Microsoft Windows 7 64-bit
    Thread Starter
       New #8

    Looks like getting rid of the Razer configuration manager and the Arctosa driver aswell as rolling back my nvida drivers stopped the big freezes. I'll see if the little ones return but at the moment it looks like problem solved! I'll mark as solved in a few days when I know for sure. Thanks for the help guys.
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  12. horribad
    Posts : 47
    Microsoft Windows 7 64-bit
    Thread Starter
       New #9

    yeh rolling back the nvidia drivers and getting rid of razer drivers worked. thanks guys.
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  13. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #10

    Thanks for letting us know.
    Post here if they happen again.
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