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Windows 7: BSOD unable to find a solution.. need detailed help!

07 Jun 2013   #1
Heaty

Windows 7 Proffesional 64bit
 
 
BSOD unable to find a solution.. need detailed help!

I do apologize for the duplicate post i didnt realize there was a specific place to post a thread asking for BSOD help..

So I built my first PC yesterday and installed windows and updated all the drives via the website latest drives..
firstly i got a BSOD when playing a game..
after some looking someone said to update my BIOS.. so i did that..
still no luck!
Then someone said it was probably the graphics card..
so i uninstalled/re-installed the drivers for it no luck. even moved it down a slot on the mobo.. no luck!

This morning i re-installed windows 7 and updated all the drivers with the CD given with the gpu and the motherboard.. and now the BSOD is occuring a lot more. i did notice that there were two drives in the device manager that could not find any updates and i did not know where to look so maybe it could be those?
I looked in the minidump and nothing new has popped up in there but i still have the dumpfiles from before i reinstalled windows 7 and i think it is the same error code.

i was most recently told it could be a faulty installation and after reinstalling and updating via the cds i left it for aroun 45minutes so i could post for help/get lunch and i came back to a black screen saying i needed to insert the installation disc which i then did but on restarts it would not load the install disc.

so i disconnected the ssd and the hdd and that got the disc to boot up and its on the install page (replugged ssd and hdd) i clicked on the entire new windows 7 but for the deciding where to pick the install only the SSD would show up.. so ive deleted its contents and formatted it AGAIN

windows 7 is currently installing again..
i really do not have any idea what to do...

i have attached the minidump files but this was from the bsod on my first install. the codes that i keep getting are all the same tho..

i am pretty much a noob as its my first built, would really appreciate some help


My System SpecsSystem Spec
.
07 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, your issue is a hardware issue. But which part of the hardware is failing there is hard to determine. It is not available from the dump data. As you are asking for detail, let us try.

It is a stop 0x124 BSOD, attributed to hardware error.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8010071028, be200000, 21152}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
The first parameter says, it is a machine check exception.
Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8010071028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021152, Low order 32-bits of the MCi_STATUS value.
That means, the CPU reported a crsh to the operating system. It may be a failing CPU, or any other hardware failure detected by CPU.

The stack shows a lot of Hardware Abstraction Layer (hal.dll) entry.
Code:
Child-SP          RetAddr           Call Site
fffff880`03575b58 fffff800`033f8a3b nt!KeBugCheckEx
fffff880`03575b60 fffff800`02f8c443 hal!HalBugCheckSystem+0x1e3
fffff880`03575ba0 fffff800`033f8700 nt!WheaReportHwError+0x263
fffff880`03575c00 fffff800`033f8052 hal!HalpMcaReportError+0x4c
fffff880`03575d50 fffff800`033f7f0d hal!HalpMceHandler+0x9e
fffff880`03575d90 fffff800`033ebe88 hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03575dc0 fffff800`02e744ec hal!HalHandleMcheck+0x40
fffff880`03575df0 fffff800`02e74353 nt!KxMcheckAbort+0x6c
fffff880`03575f30 fffff800`03168735 nt!KiMcheckAbort+0x153
fffff880`0aac1ca0 00000000`00000000 nt!PspGetContextThreadInternal+0x95
So, we have to search for the reason of the BSOD in our hardware. Let us start testing?

Are you overclocking?
Code:
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3510
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe.

Do some Disc checks.
  1. Update your Samsung 840 Series SSD's Firmware
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
    (3 and 4 are for the 1TB seagate only)
Let us know the results.
__________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8010071028, be200000, 21152}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8010071028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021152, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`03575b58 fffff800`033f8a3b : 00000000`00000124 00000000`00000000 fffffa80`10071028 00000000`be200000 : nt!KeBugCheckEx
fffff880`03575b60 fffff800`02f8c443 : 00000000`00000001 fffffa80`1002c770 00000000`00000000 fffffa80`1002c7c0 : hal!HalBugCheckSystem+0x1e3
fffff880`03575ba0 fffff800`033f8700 : 00000000`00000728 fffffa80`1002c770 fffff880`03575f30 fffff880`03575f00 : nt!WheaReportHwError+0x263
fffff880`03575c00 fffff800`033f8052 : fffffa80`1002c770 fffff880`03575f30 fffffa80`1002c770 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03575d50 fffff800`033f7f0d : 00000000`00000008 00000000`00000001 fffff880`03575fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03575d90 fffff800`033ebe88 : fffff880`0aac2460 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03575dc0 fffff800`02e744ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03575df0 fffff800`02e74353 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03575f30 fffff800`03168735 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0aac1ca0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PspGetContextThreadInternal+0x95


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------
My System SpecsSystem Spec
07 Jun 2013   #3
Heaty

Windows 7 Proffesional 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Well, your issue is a hardware issue. But which part of the hardware is failing there is hard to determine. It is not available from the dump data. As you are asking for detail, let us try.

It is a stop 0x124 BSOD, attributed to hardware error.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8010071028, be200000, 21152}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
The first parameter says, it is a machine check exception.
Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8010071028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021152, Low order 32-bits of the MCi_STATUS value.
That means, the CPU reported a crsh to the operating system. It may be a failing CPU, or any other hardware failure detected by CPU.

The stack shows a lot of Hardware Abstraction Layer (hal.dll) entry.
Code:
Child-SP          RetAddr           Call Site
fffff880`03575b58 fffff800`033f8a3b nt!KeBugCheckEx
fffff880`03575b60 fffff800`02f8c443 hal!HalBugCheckSystem+0x1e3
fffff880`03575ba0 fffff800`033f8700 nt!WheaReportHwError+0x263
fffff880`03575c00 fffff800`033f8052 hal!HalpMcaReportError+0x4c
fffff880`03575d50 fffff800`033f7f0d hal!HalpMceHandler+0x9e
fffff880`03575d90 fffff800`033ebe88 hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03575dc0 fffff800`02e744ec hal!HalHandleMcheck+0x40
fffff880`03575df0 fffff800`02e74353 nt!KxMcheckAbort+0x6c
fffff880`03575f30 fffff800`03168735 nt!KiMcheckAbort+0x153
fffff880`0aac1ca0 00000000`00000000 nt!PspGetContextThreadInternal+0x95
So, we have to search for the reason of the BSOD in our hardware. Let us start testing?

Are you overclocking?
Code:
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3510
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe.

Do some Disc checks.
  1. Update your Samsung 840 Series SSD's Firmware
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
    (3 and 4 are for the 1TB seagate only)
Let us know the results.
__________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8010071028, be200000, 21152}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8010071028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021152, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`03575b58 fffff800`033f8a3b : 00000000`00000124 00000000`00000000 fffffa80`10071028 00000000`be200000 : nt!KeBugCheckEx
fffff880`03575b60 fffff800`02f8c443 : 00000000`00000001 fffffa80`1002c770 00000000`00000000 fffffa80`1002c7c0 : hal!HalBugCheckSystem+0x1e3
fffff880`03575ba0 fffff800`033f8700 : 00000000`00000728 fffffa80`1002c770 fffff880`03575f30 fffff880`03575f00 : nt!WheaReportHwError+0x263
fffff880`03575c00 fffff800`033f8052 : fffffa80`1002c770 fffff880`03575f30 fffffa80`1002c770 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03575d50 fffff800`033f7f0d : 00000000`00000008 00000000`00000001 fffff880`03575fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03575d90 fffff800`033ebe88 : fffff880`0aac2460 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03575dc0 fffff800`02e744ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03575df0 fffff800`02e74353 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03575f30 fffff800`03168735 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0aac1ca0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PspGetContextThreadInternal+0x95


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------





Thankyou for replying ive been trying to sort it out all day! i did get a bluescreen analyzer thingy and it had highlighted hal.dll and ntoskrnl.exe with pink and have been looking for a way to fix these two things! i will go and run the tests now, but i could not find the SSD firmware anywhere.. i have new dumpfiles would that help at all?
My System SpecsSystem Spec
.

07 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

For the firmware, look at Support - Solid State Drives MZ-7PC256N | Samsung Memory & Storage

Let us know when all are done.
My System SpecsSystem Spec
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 BSOD unable to find a solution.. need detailed help!




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