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Windows 7: BSOD at random times

07 Jun 2013   #1
Dartdon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD at random times

I have been getting all sorts of BSOD errors with different errors at different times. I have tried a memtest and figured out that one of my RAM ports is a bit faulty so I have since removed the RAM card from that slot and am just running on 1 4gb RAM card. I have also removed Norton which I was told can cause BSOD. I really would rather not reset my entire computer for a chance to fix this error if I could just get help instead.


My System SpecsSystem Spec
.
07 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Overclocking
If you are overclocking any hardware, STOP. Reset any changed values back to default.

Virus check

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

BSOD BUGCHECK SUMMARY
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {403, fffff68000033d88, a7e00000de5b5867, fffff6fc4002b3c0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner
---------

1: kd> !analyze -v; !sysinfo cpuspeed; !sysinfo SMBIOS; lmtsmn; q
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff68000033d88
Arg3: a7e00000de5b5867
Arg4: fffff6fc4002b3c0

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_403

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000322dbf6 to fffff80003281c00

STACK_TEXT:  
fffff880`03ed1318 fffff800`0322dbf6 : 00000000`0000001a 00000000`00000403 fffff680`00033d88 a7e00000`de5b5867 : nt!KeBugCheckEx
fffff880`03ed1320 fffff800`032b2e27 : 00000000`00000000 fffff680`00033ff8 fffffa80`086e9060 fffff800`033b5d0e : nt! ?? ::FNODOBFM::`string'+0x3211c
fffff880`03ed14d0 fffff800`0326e3ff : fffffa80`00000000 00000000`06e7bfff 00000000`00000000 00000000`00000000 : nt!MiDeleteVirtualAddresses+0x41f
fffff880`03ed1690 fffff800`03280e93 : ffffffff`ffffffff fffff880`03ed1960 fffff880`03ed19c8 00000000`00008000 : nt!NtFreeVirtualMemory+0x61f
fffff880`03ed1790 fffff800`0327d450 : fffff960`001574b4 00000000`00000001 00000000`00000000 fffff900`c26102e0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`03ed1928 fffff960`001574b4 : 00000000`00000001 00000000`00000000 fffff900`c26102e0 00000000`00000000 : nt!KiServiceLinkage
fffff880`03ed1930 fffff960`0015780c : 00000000`00000000 fffff880`00000000 fffff900`c26102e0 00000000`00000000 : win32k!SURFACE::bDeleteSurface+0x3c8
fffff880`03ed1a80 fffff960`001181ed : 00000000`4f0514f9 fffff900`c26102e0 00000000`000014f9 00000000`00000002 : win32k!bDeleteSurface+0x34
fffff880`03ed1ab0 fffff800`03280e93 : fffffa80`093ac730 00000000`000001a8 fffff880`03ed1ab8 fffffa80`08e11860 : win32k!NtGdiDeleteObjectApp+0xd5
fffff880`03ed1ae0 00000000`75692e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0012e888 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75692e09


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!SURFACE::bDeleteSurface+3c8
fffff960`001574b4 e9b0010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`00157669)

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5164dccb

FAILURE_BUCKET_ID:  X64_0x1a_403_win32k!SURFACE::bDeleteSurface+3c8

BUCKET_ID:  X64_0x1a_403_win32k!SURFACE::bDeleteSurface+3c8

Followup: MachineOwner
---------

CPUID:        "Intel(R) Core(TM) i5-2550K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3502
My System SpecsSystem Spec
07 Jun 2013   #3
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

If all RAM fails in the same DIMM slot you can't fix it. You would need to replace the motherboard.
My System SpecsSystem Spec
.

08 Jun 2013   #4
Dartdon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have done the test for 8 passes and found that one of my ports is shot. I cannot say that I have overheating issues since I have a thermometer for my cpu, hdd, and system and neither one gets higher then 41 C. I did the ESET online scanner and found 3 problems (thanks Norton, glad I paid for you) and fixed 2 of them, one of them is Yontoo and it won't go away. I couldn't figure out what to do with the CrystalDiskInfo software, and nothing came up with the hard drive tests.
C:\Users\All Users\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll Win32/Adware.Yontoo.B application
C:\Program Files (x86)\NAMCO BANDAI Games\DarkSouls\xlive.dll a variant of Win32/Packed.VMProtect.AAN trojan deleted - quarantined
C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll Win32/Adware.Yontoo.B application
My System SpecsSystem Spec
08 Jun 2013   #5
Dartdon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Obviously those 3 things were the ESET scan, and I have obviously not placed the RAM card back in the faulty port
My System SpecsSystem Spec
08 Jun 2013   #6
Dartdon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Britton30 View Post
If all RAM fails in the same DIMM slot you can't fix it. You would need to replace the motherboard.
Yeah, or I could just get one Ram card worth the same value as the 2 ones I have combined
My System SpecsSystem Spec
09 Jun 2013   #7
Dartdon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just got another blue screen error, this time it was a
PFN_LIST_CORRUPT
I was trying to watch Youtube videos and use Facebook.
My System SpecsSystem Spec
09 Jun 2013   #8
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Any new dump files generated?
My System SpecsSystem Spec
09 Jun 2013   #9
Dartdon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I am not going to lie, there have been several little issues going on with this computer and I have just made the decision to reset the whole thing. I will repost if I get another BSOD but I am praying that this handles any issues.
My System SpecsSystem Spec
10 Jun 2013   #10
Dartdon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sigh..... I just got another one and I have literally only installed 3 things on my PC
irql_not_less_or_equal........ Someone please help
My System SpecsSystem Spec
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