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Windows 7: BSOD occurs seemingly randomly, error 0x00000007f

07 Jun 2013   #1
abingenui

Windows 7 Ultimate x64 sp1
 
 
BSOD occurs seemingly randomly, error 0x00000007f

So I built my computer in March and it was running perfectly fine until about a month ago. I would leave it up overnight and when I came back to it in the morning I would always to find a "Windows recovered from an unexpected shutdown" message. This was curious to me, but I never really thought much of it. A week ago, I was actually present for the error, which happened to be a BSOD with STOP 0x00000007f. Attached is my SF diagnostic log. It normally BSODs when I'm not doing anything, but recently it has been more bold and has been BSODing when I am using the computer.

Also, I have done an OS repair, ran disk checks, and have also ran the memory test. Nothing so far has come up with any issues or have helped.

Thanks and hopefully I can resolve this because it is annoying the crap outta me.


My System SpecsSystem Spec
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08 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Uninstall Marvell 91xx SATA 6G Controller. First uninstall it in Control Panel > Programs and Features; then follow Drivers - Clean Left over Files after Uninstalling to get rid of the leftover.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
If you use RAID, disable it in the BOIS.

Do some Disc checks for both the HDDs.
  1. Re-seat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  4. Post a screenshot of your both HDDs using CrystalDiskInfo - Software - Crystal Dew World
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Uninstall Advanced System care, Run SFC /SCANNOW Command - System File Checker

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
08 Jun 2013   #3
abingenui

Windows 7 Ultimate x64 sp1
 
 

Okay so these are the things I have done so far:

1: Uninstalled Marvel 91xx driver
2: Completely cleared startup
3: Removed Intel Rapid Storage Technology
4: Attached the CrystalDisk screenshots
5: Attached two of my dump files(that I had saved)
6: I already had FurMark and have ran it multiple times since I've built my computer. Nothing has blown up and it was still fine after running for two hours today.
7: Reseated the HDDs, Cables seemed to be fine(brand new)
8: I ran dskchk /f/r, reported no errors
9: I ran sfc and attached the CBS log

I haven't had a BSOD yet, but then again the period between BSODs is highly variable, anywhere between an hour or two and a couple days. I will continue to finish the longer tests you have listed.

Thanks for your continuing help.
My System SpecsSystem Spec
.

08 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

One of the BSODs are stop 0x116, which is a display related BSOD.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

NVIDIA/AMD Video Card - Test with OCCT

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



-----------------------------------------------------------------------------------
BSOD analysis:
Code:
BugCheck 116, {fffffa8022b7f010, fffff88007f8f6ac, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner
---------

BugCheck 7F, {8, 80050033, 406f8, fffff8000307af14}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Jun 2013   #5
abingenui

Windows 7 Ultimate x64 sp1
 
 

Yes, my system was overclocked to 4.3 ghz but was stable(48+hours of prime95) and it didn't crash once. I did however revert all of my overclock and bios settings back to default once I started having issues. After taking the steps above, mainly uninstalling the few programs, drivers, and updating my nVidia driver( and running multiple tests), I haven't had a BSOD since then and have resumed my overclock at 4.3 ghz and have been running Prime95 nonstop since then(also, while at full load my overclocked cpu does not reach above 70C). There has been no BSODs yet, and hopefully I haven't spoke to soon.

Thanks for all your help.
My System SpecsSystem Spec
11 Jun 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know And you are welcome
My System SpecsSystem Spec
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 BSOD occurs seemingly randomly, error 0x00000007f




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