BSOD consistently on Windows 7 Startup

jb49ers80 · 07 Jun 2013

I am consistently getting BSOD errors within a minute of Windows starting, even if I do nothing. The computer is also taking much longer to boot than it used to. Safe Mode is working fine. I ran memtest86 and found no errors. I also tried removing my graphics card and starting up normally. Same problem. I have restored back to older restore points, but it doesn't seem to help. I haven't installed any new hardware of software that corresponds to this problem occurring. My diagnostic zip file is attached. Any help would be much appreciated.

Thanks.

koolkat77 · 08 Jun 2013

Security App

Code:

BHDrvx64.sys                Tue May 21 02:47:31 2013
ENG64.SYS                   Fri Apr 26 12:10:48 2013 
EX64.SYS                    Fri Apr 26 12:08:58 2013 
EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 
SRTSP64.SYS                 Tue Jul  3 00:20:28 2012 
SRTSPX64.SYS                Tue Jul  3 00:20:37 2012 
SYMDS64.SYS                 Tue May 17 04:15:03 2011 
SYMEFA64.SYS                Sat May 19 07:29:56 2012 
SYMEVENT64x86.SYS           Tue Jan 24 00:57:54 2012 
SYMNETS.SYS                 Sun Nov 13 03:11:53 2011

Crashes indicate Norton being a possible cause. Norton is a frequent cause of BSOD's I'd suggest you remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

Information

Do not start the free trial of MalwareBytes, unselect that option when prompted.
Update and make full scans with both separately.

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type

sfc /scannow

and hit enter.

Problem Drivers:

You should remove the software below with Revo uninstaller.

Code:

ASACPI.sys                  Thu Jul 16 09:31:29 2009
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8).  Also a part of many Asus utilities  (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)

Code:

AsUpIO.sys                  Mon Jul  6 08:21:38 2009
ASUS hardware monitoring software related

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

AMD OverDrive

Code:

AODDriver2.sys              Tue Mar  6 15:55:00 2012

(AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.
[quote]
Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page) Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item. Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect. Sometimes the driver remains and continues to cause BSOD's.

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Update these drivers:
L1C62x64.sys Wed Apr 1 11:09:17 2009 - Atheros NIC driver
viahduaa.sys Fri Jul 10 09:07:01 2009 - VIA High Definition Audio Function Driver

Hope this helps for now.

jb49ers80 · 09 Jun 2013

Thank you, Koolkat for all the helpful information. My computer seems to be working now and has been for about a day. I will post again if the BSODs start happening again. I wanted to detail here what I did in case it helps anyone else. I wanted to uninstall Norton last as I had just re-upped my license for another year about a month ago.

First, I started Windows with a clean startup, nothing but the Windows processes. I was hopeful that would test Norton too because I thought it also would not start on bootup. However, you can't deselect Norton. It's selects itself again when you click apply (this makes sense as you don't really want to be able to disable your antivirus software. Otherwise, a virus could be written to do just that.) I also ran an SFC with scannow and a Windows 7 disk check. I think SFC said it fixed one or two things, but the disk check came up clean. Also, I tried to delete those drivers with Revo, but I couldn't seem to find them from the Revo UI. I did remove the AMD Catalyst Control Center and installed the newest graphics drivers (the drivers only, not the control center). After all that, I still got a BSOD a few minutes after starting Windows.

Finally, I sucked it up and uninstalled Norton and installed MSE and Malware Bytes. I ran full scans using both programs. MSE found nothing, but Malware Bytes found something, FlashPlayer_V.101575555c.exe (Adware.DomaIQ). I removed it.

So far so good. It seems like Norton was the problem, but I suppose that Adware could have been causing the issue. I may try to re-install Norton or I may just call them up and try to get a refund of the license I just paid for.

Thanks again for the clear and detailed recommendations.

koolkat77 · 09 Jun 2013

Thank you for posting back. I'm sure it will help other with the same problem.

If the BSOD's continue, please post here (Hopefully you won't have to). :) good luck

jb49ers80 · 10 Jun 2013

Koolkat, I think that when I uninstalled the graphics drivers, I may have lost my chipset drivers as well (I saw in another post that this could happen). I went to the ASUS site to download the latest chipset drivers ( ASUSTeK Computer Inc. -Support- Drivers and Download M4A78LT-M LE ) but when I try to install them, it wants me to install catalyst control center. I avoided this when installing the graphics drivers by installing using device manager, but I don't know how to update the chipset.

It seems that my computer is a little slow after all this BSOD cleanup work, and I thought it might be due to old chipset drivers.

Also, I see the attached image in my device manager:

Attachment 272090

Should I uninstall this? I haven't experienced any errors, but you mentioned that it could still cause problems.

Thanks again for all your help.

Arc · 11 Jun 2013

About AMD Overdrive, it is to be removed.

As per M4A78LT-M LE - Motherboards - ASUS , the latest available chipset is of 2009.09.29, so updating to it might not be very helpful IMO.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

It will speed up the computer a bit.

jb49ers80 · 25 Jun 2013

Thank you, Arc and Koolkat, for all your help. Unfortunately, I am starting to get Blue Screens again.

I removed the AMD Overdrive. I am still starting clean (i.e. only the Microsoft programs and nothing else). The latest diagnostic files are zipped and attached. I hope you are able to help.

Thanks again.

Arc · 25 Jun 2013

Scan the system for possible virus infection with the following programs only.

If nothing found, do some Disc checks.

Re-seat the sata and power. Try another sata cable ... try another port on motherboard to attach the cable.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Let us know the results.

jb49ers80 · 26 Jun 2013

Thank you, Arc. Each of the virus programs you recommended found something. I removed the malicious software and my computer seems to be booting and running much faster. I will post an update in a few days to let you know if the problem is resolved. If I run into more problems, I will continue with the other steps you outlined.

Arc · 26 Jun 2013

TDSSKiller found something? And it is killed/removed?

If so, best of luck.

BSOD consistently on Windows 7 Startup

BSOD consistently on Windows 7 Startup

Seems to be working now

Chipset Drivers

More BSOD