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Windows 7: Computer randomly freezes and BSODs

08 Jun 2013   #1
Arwrath

Windows 7 Ultimate x64 SP1
 
 
Computer randomly freezes and BSODs

Around a month ago, my computer started behaving very strangely: my computer freezes (and stops responding) on random occasions. The frerezes happen very often (every 5-30 minutes usually), and from time to time the computer BSODs, showing error with the file "nvlddmkm.sys" (that happens every 5-10 freezes or so). There is no certain program that makes it crash, but I have managed to discover some details that may show the source of the problem:

1.The computer never crashes or BSODs when using Safe Mode (I left the computer once open 1-2 weeks in a row in safe mod, used photoshop, used internet, and no freeze/BSOD happened until I manually turned it off).
2.The Event Viewer shows a sequence of 3 errors, a warning and 3 more errors every time the computer freezes and I force it to restart.
3.I ran Memtest for 3 passes, with no errors showing (I left it during the night, but when I woke up the computer was off, and I don't know why was it and if errors were detected).
4.There are 2 things that always cause the computer to freeze: one is updating the "Windows Experience Index", in the part where the graphic capabilities are bieng tested, and the other is a Furmark test, that immediately when started brings the GPU load to 99% and always runs at 2-5 FPS.
5.It certainly has something to do with the graphics: the problem started with my old graphics card, which I replaced with a new one; The NVIDIA "nvlddmkm.sys" is being mentioned in all bluescreens; The actins that always cause a freeze have to do with graphics.
6.I checked the computer's temperatures when under stress, and they are always low (highest recorded temperature of the GPU was 57 degrees celcius during a Furmark test).
7.I have updated (clean installation), removed, intralled an old version and updated the GPU driver. None of these steps solved my problem.
8.I used Whocrashed to try and understand the cause of the BSOD. The conclusion:
Quote:
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 320.18 , NVIDIA Corporation).
Quote:
2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 320.18 , NVIDIA Corporation)
The computer is not over/underclocked (and maybe I should try underclocking?). OS is Windows 7 Ultimate x64 SP1.
I have uploaded a RAR with dumpfile, and added the picture of the bluescreen, the Event Viewer report (that shows the errors-warning-errors sequence of the freezes) and the GPU-Z report, that ran while I tried to update the Experience Index (until the computer froze).


My System SpecsSystem Spec
.
08 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a stop 0x116 BSOD, which is Graphics/display related.

Your display driver is the latest one. If the BSOD started to occur after updating to display driver to latest, try to roll it back to the earlier version that worked good there.
Device Manager - Roll Back Driver

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Seeing the BIOS date, assuming that the computer is an old one. In that case it is better you dismantle it and clean the inside carefully. Specially clean the air vents and fan grills so that it can blow the hot air out easily. When re-seating, apply thermal paste to the CPU.


Let us know the situation when done.
______________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800448c010, fffff88007ceded0, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8e9ed0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800448c010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007ceded0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8e9ed0
fffff880`07ceded0 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`030d6b48 fffff880`07f42054 : 00000000`00000116 fffffa80`0448c010 fffff880`07ceded0 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`030d6b50 fffff880`07f15867 : fffff880`07ceded0 fffffa80`06342000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`030d6b90 fffff880`07f41e63 : fffffa80`ffffd84d fffff800`055c9080 fffffa80`0448c010 00000000`00000010 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`030d6c40 fffff880`06f8803d : fffffa80`06d90550 00000000`00000080 00000000`00000000 fffffa80`061f3410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`030d6cc0 fffff800`04374ede : 00000000`0268bd54 fffffa80`05fc68b0 fffffa80`03caaae0 fffffa80`05fc68b0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`030d6d00 fffff800`040c7906 : fffff800`04251e80 fffffa80`05fc68b0 fffff800`0425fcc0 00000000`00000221 : nt!PspSystemThreadStartup+0x5a
fffff880`030d6d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8e9ed0
fffff880`07ceded0 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+8e9ed0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  518fe8f9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`07404000 fffff880`07ee5000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 13 00:39:45 2013 (518FE8F9)
    CheckSum:         00AB6DED
    ImageSize:        00AE1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
09 Jun 2013   #3
Arwrath

Windows 7 Ultimate x64 SP1
 
 

Hi.
Before seeing your message I have tested another possible solution - I changed the location of the GPU on the motherboard to a 2nd slot. It seems to work - the slot was probably damaged along with the old graphics card.
The problem is solved - thank you very much for you help!
My System SpecsSystem Spec
.

09 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome. For any further issue, let us know
My System SpecsSystem Spec
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 Computer randomly freezes and BSODs




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