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Windows 7: BSOD when browsing with IE9


09 Jun 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD when browsing with IE9

Please can you assist me fixing this BSOD when browsing with IE9, maybe due to ntoskrnl

The computer (HP ProBook 4530s) is mostly used for browsing the web with Chrome and occasionally IE9. Recently IE9 has been causing BSOD at random times on different webpages. Under Chrome it doesn't cause BSOD, but it does freeze the scrolling of webpages. To recover, I just close Chrome and re-open pages and they all recover ok. Sometimes Chrome will recover by itself after a couple of minutes.

For the BSOD under IE9, I've uploaded the Minidump files in a zipped file here.

Please can you review to point me in the right direction of trying to fix this issue. I have tried the following:

Memtest+86
Disk check (chkdsk)
System File Check (SFC /scannow)
HP harddisk scan
Video Memory Stress Test 1.7.116

All completed without any errors found. So I don't think it is a hardware issue.

When viewing the Minidump files under BlueScreenView I can see that the common file in the crash is ntoskrnl.exe

My System SpecsSystem Spec
.

09 Jun 2013   #2

Windows 8.1 Pro x64
 
 

Your BSODs were caused by your Intel Graphics driver which may have been triggered by a problematic update. You'll either need to update your current driver or remove the installed KB 2670838 update. (Control Panel>Uninstall a Program>View Installed Updates).

Updating to IE10 should fix problem. There's a lengthy discussion about this.
After installation of update KB2670838 Win 7 keeps crashing to blue - Microsoft Community

Your Qualcomm/Atheros wlan driver was also involved, update it
http://www8.hp.com/us/en/support.html
My System SpecsSystem Spec
09 Jun 2013   #3

Windows 7 Home Premium 64bit
 
 

Thank you for your quick response. I have uninstalled the KB 2670838 update and updated the Qualcomm/Atheros wlan driver. The issue appears to have been resolved. I'll see how it goes.
My System SpecsSystem Spec
.


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 BSOD when browsing with IE9




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