BSOD, Custom Build, about usbhub.sys and other probably system driver.

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  1. Posts : 22
    Windows 7 Home Premium x64
       #1

    BSOD, Custom Build, about usbhub.sys and other probably system driver.


    i've had 2 BSOD's in this month on my new computer. They're about 2 different things and i'm inexperienced at fixing crashes. i've opened the .dmp files in Win Debug but i really don't know how to use the information it's giving me. This forum has helped a ton of people and i hope that it will help me as well. I have attached the .zip file in this thread as your forum rules say. if you need any additional information, contact me in a comment to this forum. Thank you. (the attachment thing in this forum is wierd)
    Last edited by Brink; 09 Jun 2013 at 23:09. Reason: removed email address
      My Computer


  2. Posts : 22
    Windows 7 Home Premium x64
    Thread Starter
       #2

    ok the probably system driver thing might be incorrect
    this is ALL the information Debug gave to me (its not a lot):

    Code:
    fffff880`0691d000 fffff880`06970a80   lvrs64   T (no symbols)           
        Loaded symbol image file: lvrs64.sys
        Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
        Image name: lvrs64.sys
        Timestamp:        Tue Jan 17 22:40:36 2012 (4F166964)
        CheckSum:         00061E9E
        ImageSize:        00053A80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 22
    Windows 7 Home Premium x64
    Thread Starter
       #3

    ok here's the BSOD info about the lvrs64.sys:

    Code:
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800691ff8a, The address that the exception occurred at
    Arg3: fffff88002acc758, Exception Record Address
    Arg4: fffff88002acbfb0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    lvrs64+2f8a
    fffff880`0691ff8a 45396924        cmp     dword ptr [r9+24h],r13d
    
    EXCEPTION_RECORD:  fffff88002acc758 -- (.exr 0xfffff88002acc758)
    ExceptionAddress: fffff8800691ff8a (lvrs64+0x0000000000002f8a)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 00000000004a6e84
    Attempt to read from address 00000000004a6e84
    
    CONTEXT:  fffff88002acbfb0 -- (.cxr 0xfffff88002acbfb0)
    rax=0000000000000000 rbx=fffffa800e1e1860 rcx=0000000000000001
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800691ff8a rsp=fffff88002acc990 rbp=00000000004a6e60
     r8=0000000000000000  r9=00000000004a6e60 r10=0000000000000002
    r11=00000000004a6e60 r12=fffffa800e1e3900 r13=0000000000000000
    r14=00000000004a6e60 r15=00000000004a6e60
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    lvrs64+0x2f8a:
    fffff880`0691ff8a 45396924        cmp     dword ptr [r9+24h],r13d ds:002b:00000000`004a6e84=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  00000000004a6e84
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efb100
    GetUlongFromAddress: unable to read from fffff80002efb1c0
     00000000004a6e84 Nonpaged pool
    
    FOLLOWUP_IP: 
    lvrs64+2f8a
    fffff880`0691ff8a 45396924        cmp     dword ptr [r9+24h],r13d
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff8800691ff8a
    
    STACK_TEXT:  
    fffff880`02acc990 00000000`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffffa80`0dacb800 : lvrs64+0x2f8a
    fffff880`02acc998 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`0dacb800 00000000`00000000 : 0x1
    fffff880`02acc9a0 00000000`00000000 : 00000000`00000000 fffffa80`0dacb800 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  lvrs64+2f8a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: lvrs64
    
    IMAGE_NAME:  lvrs64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f166964
    
    STACK_COMMAND:  .cxr 0xfffff88002acbfb0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_lvrs64+2f8a
    
    BUCKET_ID:  X64_0x7E_lvrs64+2f8a
    
    Followup: MachineOwner
      My Computer


  4. Posts : 22
    Windows 7 Home Premium x64
    Thread Starter
       #4

    I think that the usbhub.sys problem MIGHT be a corrupted driver, but I want someone to confirm that.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Security App
    Code:
    mfehidk.sys                 Wed Jan 16 00:21:15 2013 (50F59E1B)
    mfewfpk.sys                 Wed Jan 16 00:21:30 2013 (50F59E2A)
    mfeapfk.sys                 Wed Jan 16 00:21:56 2013 (50F59E44)
    mfeavfk.sys                 Wed Jan 16 00:22:16 2013 (50F59E58)
    mfefirek.sys                Wed Jan 16 00:24:04 2013 (50F59EC4)
    Crashes indicate McAfee being a possible cause. Remove McAfee and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

       Information
    • Do not start the free trial of MalwareBytes, unselect that option when prompted.


    • Update and make full scans with both separately.

    This tutorial USB Selective Suspend - Turn On or Off may help you:

    To Disable Selective Suspend:

    1. open the control panel
    2. go to power options (you may have to set view to small icons)
    3. click change plan settings
    4. in the window that opens:
    5. click change plan settings
    6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

    Then update the Logitech Camera driver below to its latest: Driver Reference Table - lvrs64.sys
    Code:
    *** WARNING: Unable to verify timestamp for lvrs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800691ff8a, fffff88002acc758, fffff88002acbfb0}
    
    Probably caused by : lvrs64.sys ( lvrs64+2f8a )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800691ff8a, The address that the exception occurred at
    Arg3: fffff88002acc758, Exception Record Address
    Arg4: fffff88002acbfb0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    lvrs64+2f8a
    fffff880`0691ff8a 45396924        cmp     dword ptr [r9+24h],r13d
    
    EXCEPTION_RECORD:  fffff88002acc758 -- (.exr 0xfffff88002acc758)
    ExceptionAddress: fffff8800691ff8a (lvrs64+0x0000000000002f8a)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 00000000004a6e84
    Attempt to read from address 00000000004a6e84
    
    CONTEXT:  fffff88002acbfb0 -- (.cxr 0xfffff88002acbfb0)
    rax=0000000000000000 rbx=fffffa800e1e1860 rcx=0000000000000001
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800691ff8a rsp=fffff88002acc990 rbp=00000000004a6e60
     r8=0000000000000000  r9=00000000004a6e60 r10=0000000000000002
    r11=00000000004a6e60 r12=fffffa800e1e3900 r13=0000000000000000
    r14=00000000004a6e60 r15=00000000004a6e60
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    lvrs64+0x2f8a:
    fffff880`0691ff8a 45396924        cmp     dword ptr [r9+24h],r13d ds:002b:00000000`004a6e84=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  00000000004a6e84
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efb100
    GetUlongFromAddress: unable to read from fffff80002efb1c0
     00000000004a6e84 Nonpaged pool
    
    FOLLOWUP_IP: 
    lvrs64+2f8a
    fffff880`0691ff8a 45396924        cmp     dword ptr [r9+24h],r13d
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff8800691ff8a
    
    STACK_TEXT:  
    fffff880`02acc990 00000000`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffffa80`0dacb800 : lvrs64+0x2f8a
    fffff880`02acc998 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`0dacb800 00000000`00000000 : 0x1
    fffff880`02acc9a0 00000000`00000000 : 00000000`00000000 fffffa80`0dacb800 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  lvrs64+2f8a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: lvrs64
    
    IMAGE_NAME:  lvrs64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f166964
    
    STACK_COMMAND:  .cxr 0xfffff88002acbfb0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_lvrs64+2f8a
    
    BUCKET_ID:  X64_0x7E_lvrs64+2f8a
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm lvrs64
    start             end                 module name
    fffff880`0691d000 fffff880`06970a80   lvrs64   T (no symbols)           
        Loaded symbol image file: lvrs64.sys
        Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
        Image name: lvrs64.sys
        Timestamp:        Wed Jan 18 12:40:36 2012 (4F166964)
        CheckSum:         00061E9E
        ImageSize:        00053A80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
       Tip
    How to clean left over drivers
    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
    • Click on the Start
    • Control Panel
    • Programs
    • Uninstall a program
    • Uninstall everything related to the software

    Delete remnants of its drivers/older drivers using Driver Sweeper

    Some more drivers from logitech to be updated:
    LHidFilt.Sys Wed Jun 17 22:49:39 2009 (4A391EA3) - Logitech SetPoint HID Filter Driver
    LMouFilt.Sys Wed Jun 17 22:49:43 2009 (4A391EA7) - Logitech SetPoint HID Filter Driver
    athrx.sys Mon Oct 5 22:33:57 2009 (4ACA1FF5)- Atheros network adapter driver
    Atheros Driver
    If its wireless, match your device from here:
    ATHEROS Wireless drivers for Windows

    If its not a wireless, match your device from here:
    ATHEROS Network drivers for Windows

    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    BSOD BUGCHECK SUMMARY
    Code:
    Debug session time: Mon Jun 10 08:02:24.460 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 4:09:18.800
    *** WARNING: Unable to verify timestamp for lvrs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
    Probably caused by : lvrs64.sys ( lvrs64+2f8a )
    BugCheck 1000007E, {ffffffffc0000005, fffff8800691ff8a, fffff88002acc758, fffff88002acbfb0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Bugcheck code 1000007E
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800691ff8a, The address that the exception occurred at
    Arg3: fffff88002acc758, Exception Record Address
    Arg4: fffff88002acbfb0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    FAILURE_BUCKET_ID:  X64_0x7E_lvrs64+2f8a
    BiosVersion = 5022
    BiosReleaseDate = 10/20/2012
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Debug session time: Tue May 21 12:42:45.391 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 7:53:50.546
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by : usbhub.sys
    BugCheck 9F, {3, fffffa800e8eb440, fffff80000b9c3d8, fffffa800feae620}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Bugcheck code 0000009F
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800e8eb440, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa800feae620, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x9F_3_nvstusb_IMAGE_usbhub.sys
    BiosVersion = 5022
    BiosReleaseDate = 10/20/2012
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
      My Computer


  6. Posts : 22
    Windows 7 Home Premium x64
    Thread Starter
       #6

    thank you for your prompt response! i will do as you say and report back. (FTR I didn't want to install McAfee. some idiot friend of my dad's forced me too because he said microsoft security essentials sucked. I'm deeply ashamed that i gave in)
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    No problem, good luck and keep us posted! :)
      My Computer


  8. Posts : 22
    Windows 7 Home Premium x64
    Thread Starter
       #8
      My Computer


  9. Posts : 22
    Windows 7 Home Premium x64
    Thread Starter
       #9

    also, what do you think the usbhub.sys error might be about? i turned of the selective whatever in the power options, i have updated the logitech webcam, and (hopefully) updated the logitech mouse software.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Not sure about the USB error but hopefully the USB selective suspense should take care of it. Will investigate further if they reoccur.
    I guess you should observe for further BSOD's after making all the changes.
      My Computer


 
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