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Windows 7: BSOD From sleepmode Ntoskrnl.exe BAD POOL HEADER

10 Jun 2013   #1
Uputz

Windows 7 Professional x64
 
 
BSOD From sleepmode Ntoskrnl.exe BAD POOL HEADER

I reinstalled windows on Saturday. Ever since then, i been getting BSOD when returning from sleep mode. I looked at some of the other post, but none of those had the answers for me.

thank you


My System SpecsSystem Spec
.
10 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello and welcome to seven forums Uputz.

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

System Optimisers
I recommend against usage of tools like TuneUp Utilities.
Quote:
Please remove the following software:
Code:
Start Menu\Programs\TuneUp Utilities 2013	Public:Start Menu\Programs\TuneUp Utilities 2013	Public
Start Menu\Programs\TuneUp Utilities 2013\All functions	Public:Start Menu\Programs\TuneUp Utilities 2013\All functions	Public
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.10 Tips on How to Properly Maintain Your Computer
Overclocking
If you are overclocking any hardware, STOP. Reset any changed values back to default.
Code:
Start Menu\Programs\MSI Afterburner	Dimmn-PC\Dimmn:Start Menu\Programs\MSI Afterburner	Dimmn-PC\Dimmn
Start Menu\Programs\MSI Afterburner\SDK	Dimmn-PC\Dimmn:Start Menu\Programs\MSI Afterburner\SDK	Dimmn-PC\Dimmn
warning   Warning
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Perform a clean install of your Driver Description: Intel Ethernet Drivers to their latest version available:
Driver Reference Table - e1q62x64.sys

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800ecdeba0, fffffa800ecdecc0, 4120002}

*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+1f0a1 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800ecdeba0, The pool entry we were looking for within the page.
Arg3: fffffa800ecdecc0, The next pool entry.
Arg4: 0000000004120002, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310c100
GetUlongFromAddress: unable to read from fffff8000310c1c0
 fffffa800ecdeba0 Nonpaged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003007cae to fffff80002ed4c00

STACK_TEXT:  
fffff880`03368e98 fffff800`03007cae : 00000000`00000019 00000000`00000020 fffffa80`0ecdeba0 fffffa80`0ecdecc0 : nt!KeBugCheckEx
fffff880`03368ea0 fffff880`016b8195 : 00000000`00000004 fffffa80`0e162180 fffff880`51314549 fffff880`016b1fbf : nt!ExDeferredFreePool+0x12da
fffff880`03368f50 fffff880`044890a1 : 00000000`00000000 fffff880`0172c5ff fffffa80`0ee01010 fffffa80`0d1881b0 : ndis!NdisFreeMemory+0x15
fffff880`03368f80 00000000`00000000 : fffff880`0172c5ff fffffa80`0ee01010 fffffa80`0d1881b0 00000000`00000000 : e1q62x64+0x1f0a1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
e1q62x64+1f0a1
fffff880`044890a1 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  e1q62x64+1f0a1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1q62x64

IMAGE_NAME:  e1q62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f7a1a39

FAILURE_BUCKET_ID:  X64_0x19_20_e1q62x64+1f0a1

BUCKET_ID:  X64_0x19_20_e1q62x64+1f0a1

Followup: MachineOwner
---------

6: kd> lmvm e1q62x64
start             end                 module name
fffff880`0446a000 fffff880`044ea000   e1q62x64 T (no symbols)           
    Loaded symbol image file: e1q62x64.sys
    Image path: e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Tue Apr 03 03:29:29 2012 (4F7A1A39)
    CheckSum:         0007D6B4
    ImageSize:        00080000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Let us know the results.
My System SpecsSystem Spec
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 BSOD From sleepmode Ntoskrnl.exe BAD POOL HEADER




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