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Windows 7: BSOD every 10-15min

11 Jun 2013   #1
Rush1hour

window 7 professional 64bit
 
 
BSOD every 10-15min

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA800E4A9250
BCP3: FFFFFA800E4A9330
BCP4: 00000000040E000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I was trying to upload the mini dump file but it was sayin invalid file.
Please assist, it happened three times this morning and its just getting worse.
Thanks


My System SpecsSystem Spec
.
11 Jun 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
11 Jun 2013   #3
Rush1hour

window 7 professional 64bit
 
 
SF Diagnostic tool

I have download SF Diagnostic tool, but its given me an error on Grab ALL, Then I clicked on each one and its given me an error on all except MGA- and cpu-z they seem to ask if i want to download those files.

I have the dump files - they create a crash log already.
061113-44616-01.dmp they are saving as that.

Sorry it took a while.
Thanks for a quick reply.
My System SpecsSystem Spec
.

11 Jun 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

If you can please put the dump files in a zipped folder and then upload the folder here.
My System SpecsSystem Spec
11 Jun 2013   #5
Rush1hour

window 7 professional 64bit
 
 
mini dump

Here you go, thanks alot
My System SpecsSystem Spec
11 Jun 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like the problem is being caused by your Citrix Deterministic Networks DNE Driver (Cisco VPM Client):

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800e4a9250, fffffa800e4a9330, 40e000d}

*** WARNING: Unable to verify timestamp for dnelwf64.sys
*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys
Probably caused by : dnelwf64.sys ( dnelwf64+6283 )

Followup: MachineOwner
---------
Driver Reference Table - dnelwf64.sys

Looking at the time stamp on the driver we can see it is rather old:

Code:
kd> lmvm dnelwf64
start             end                 module name
fffff880`0322a000 fffff880`0324f000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 02:36:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
you can try updating the driver from here: DNE Support - Deterministic Networks - Citrix

other wise see if there is an updated version of the application available.
My System SpecsSystem Spec
11 Jun 2013   #7
Rush1hour

window 7 professional 64bit
 
 
right on

Hey thanks so much for taking a look at it, i have tried updating that.
I used to see it disabled, and it would cause a blue screen,
this morning it was enabled and it was still causing it.
let me see if i can check regedit, thru the website its saying to change the values. do think that would help?
My System SpecsSystem Spec
11 Jun 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It may help but be careful when changing things in the registry, because one wrong change can hose the entire operating system. If changing the keys in the registry does not work I will ask some of our software experts to have a look at the problem, they probably know more than I do about the problem in this case.
My System SpecsSystem Spec
11 Jun 2013   #9
Rush1hour

window 7 professional 64bit
 
 
just updated from the website

just updated the software, still showing the same attached an image, but outlook seems to be popping up every 5 second, after i close it, it opens up again......after the update. i havent changed the regedit. lol after reading your post.
My System SpecsSystem Spec
11 Jun 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Alright let me see if I can get other eyes on this I am not knowledgeable enough about such things to advise you.
My System SpecsSystem Spec
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 BSOD every 10-15min




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