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Windows 7: Random BSODs

11 Jun 2013   #1
ign

Windows 7 Professional x64
 
 
Random BSODs

I have an MSI CR620. I had this laptop for about 3 months. Ever since I got it, I've been experiencing BSOD problems. I get BSODs reaaaaaaally often. Usually about 6-10 everyday. Sometimes less, sometimes more. Usually happens when I'm playing videos, listening to music, playing games (well I only played the first Sims on this laptop and for about 5 minutes haha) or surfing the Internet. Sometimes when I'm not doing anything. Most of these bluescreens are 0x7f ones.

Another thing. Today I switched the minidump whatever thingy from kernel memory dump to small memory dump. And since I did that whenever a blue screen happens, I can't see the blue screen. The screen doesn't turn blue, but my computer says that there was a bluescreen. I don't know how to explain it

I have reinstalled Windows (twice) also I ran memtest yesterday for a few hours (about 5 passes, no errors). I don't know if this is a driver problem or something with hardware...

I've attached the folder with my files from minidump folder. There are many files in that, so just check the most recent few.

Sorry for my lack of knowledge about computers and I hope you understand what I've written there


Thanks


My System SpecsSystem Spec
.
11 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Only crash dumps are not enough to debug a stop 0x7F. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
11 Jun 2013   #3
ign

Windows 7 Professional x64
 
 

Whooops! Sorry about that. Clicked the wrong thingy...

Here.. I attached the right file to this post....
My System SpecsSystem Spec
.

12 Jun 2013   #4
ign

Windows 7 Professional x64
 
 

Hmmm is anybody going to check it out?
My System SpecsSystem Spec
12 Jun 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Please understand that people have other engagements too.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)


Uninstall Avira using Avira AntiVir Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.


Let us know the results.

______________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {10, 80050031, 6f8, 1298f92}

Probably caused by : ntkrnlmp.exe ( nt!KiFloatingErrorFault+16a )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000010, EXCEPTION_NPX_ERROR
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: 0000000001298f92

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_10

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  Skype.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002ed51a9 to fffff80002ed5c00

STACK_TEXT:  
fffff880`091e5ad8 fffff800`02ed51a9 : 00000000`0000007f 00000000`00000010 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`091e5ae0 fffff800`02ed40ea : 00000000`fffffffc fffff880`091e5ca0 00000000`122fe7a0 00000000`00000007 : nt!KiBugCheckDispatch+0x69
fffff880`091e5c20 00000000`01298f92 : 122f93b0`000000a0 122f98b0`01298c76 3f022e00`122f6884 000000a0`122f9630 : nt!KiFloatingErrorFault+0x16a
00000000`122f67d0 122f93b0`000000a0 : 122f98b0`01298c76 3f022e00`122f6884 000000a0`122f9630 00000002`122fc0b0 : 0x1298f92
00000000`122f67d8 122f98b0`01298c76 : 3f022e00`122f6884 000000a0`122f9630 00000002`122fc0b0 122f6ba0`122fc338 : 0x122f93b0`000000a0
00000000`122f67e0 3f022e00`122f6884 : 000000a0`122f9630 00000002`122fc0b0 122f6ba0`122fc338 122f6ba0`01293f3b : 0x122f98b0`01298c76
00000000`122f67e8 000000a0`122f9630 : 00000002`122fc0b0 122f6ba0`122fc338 122f6ba0`01293f3b 122f6920`122f6878 : 0x3f022e00`122f6884
00000000`122f67f0 00000002`122fc0b0 : 122f6ba0`122fc338 122f6ba0`01293f3b 122f6920`122f6878 000000a0`122f93b0 : 0x000000a0`122f9630
00000000`122f67f8 122f6ba0`122fc338 : 122f6ba0`01293f3b 122f6920`122f6878 000000a0`122f93b0 0a92861c`122fd938 : 0x00000002`122fc0b0
00000000`122f6800 122f6ba0`01293f3b : 122f6920`122f6878 000000a0`122f93b0 0a92861c`122fd938 0000007b`122fcdb0 : 0x122f6ba0`122fc338
00000000`122f6808 122f6920`122f6878 : 000000a0`122f93b0 0a92861c`122fd938 0000007b`122fcdb0 00000007`122f6b80 : 0x122f6ba0`01293f3b
00000000`122f6810 000000a0`122f93b0 : 0a92861c`122fd938 0000007b`122fcdb0 00000007`122f6b80 00000002`00000000 : 0x122f6920`122f6878
00000000`122f6818 0a92861c`122fd938 : 0000007b`122fcdb0 00000007`122f6b80 00000002`00000000 122fd938`0a92861c : 0x000000a0`122f93b0
00000000`122f6820 0000007b`122fcdb0 : 00000007`122f6b80 00000002`00000000 122fd938`0a92861c 122fce1c`122fcdb4 : 0x0a92861c`122fd938
00000000`122f6828 00000007`122f6b80 : 00000002`00000000 122fd938`0a92861c 122fce1c`122fcdb4 122fcdb0`0000003c : 0x0000007b`122fcdb0
00000000`122f6830 00000002`00000000 : 122fd938`0a92861c 122fce1c`122fcdb4 122fcdb0`0000003c 41054c0d`d779885e : 0x00000007`122f6b80
00000000`122f6838 122fd938`0a92861c : 122fce1c`122fcdb4 122fcdb0`0000003c 41054c0d`d779885e 00000018`00000000 : 0x00000002`00000000
00000000`122f6840 122fce1c`122fcdb4 : 122fcdb0`0000003c 41054c0d`d779885e 00000018`00000000 c080ec2b`eff51684 : 0x122fd938`0a92861c
00000000`122f6848 122fcdb0`0000003c : 41054c0d`d779885e 00000018`00000000 c080ec2b`eff51684 000000d8`00000000 : 0x122fce1c`122fcdb4
00000000`122f6850 41054c0d`d779885e : 00000018`00000000 c080ec2b`eff51684 000000d8`00000000 00000003`00000000 : 0x122fcdb0`0000003c
00000000`122f6858 00000018`00000000 : c080ec2b`eff51684 000000d8`00000000 00000003`00000000 421002ca`c1382cb9 : 0x41054c0d`d779885e
00000000`122f6860 c080ec2b`eff51684 : 000000d8`00000000 00000003`00000000 421002ca`c1382cb9 00000000`4205760c : 0x00000018`00000000
00000000`122f6868 000000d8`00000000 : 00000003`00000000 421002ca`c1382cb9 00000000`4205760c 00000000`00000000 : 0xc080ec2b`eff51684
00000000`122f6870 00000003`00000000 : 421002ca`c1382cb9 00000000`4205760c 00000000`00000000 000024df`00000000 : 0x000000d8`00000000
00000000`122f6878 421002ca`c1382cb9 : 00000000`4205760c 00000000`00000000 000024df`00000000 0000030c`ffffc15b : 0x00000003`00000000
00000000`122f6880 00000000`4205760c : 00000000`00000000 000024df`00000000 0000030c`ffffc15b fffff99b`00001e5b : 0x421002ca`c1382cb9
00000000`122f6888 00000000`00000000 : 000024df`00000000 0000030c`ffffc15b fffff99b`00001e5b 3da6f04d`fffff3f1 : 0x4205760c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiFloatingErrorFault+16a
fffff800`02ed40ea 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiFloatingErrorFault+16a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_0x7f_10_nt!KiFloatingErrorFault+16a

BUCKET_ID:  X64_0x7f_10_nt!KiFloatingErrorFault+16a

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Jun 2013   #6
ign

Windows 7 Professional x64
 
 

Thanks for replying. I'll try doing what you suggested as soon as I can.
My System SpecsSystem Spec
14 Jun 2013   #7
ign

Windows 7 Professional x64
 
 

I'll try running memtest overnight, but I doubt BSODs are caused because of memory, because the RAM thingies (not sure what exactly was replaced tough..) were replaced a week ago, my brother just told me that.

Got rid of the rapid storage thing.

Only 3 things running in the startup: antivirus, mouse and the operating system. Or should I disable that too?

Not overclocking. Just set BIOS to default.

I'll try getting rid of Avira again. I uninstalled it last week, then installed MSE and problem was still there. I connected a camera which turns out had some virus files from other computer. MSE didn't find anything so I got rid of it and installed Avira again.

Well.. The problem is still here... Do you have any other suggestions?
My System SpecsSystem Spec
15 Jun 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If there are more BSODs, upload another SF Diag Tool output.
My System SpecsSystem Spec
15 Jun 2013   #9
ign

Windows 7 Professional x64
 
 

Sure, I'll attach a file to this post.

By the way, ran memtest for 8 hours. Passed 11, no errors.
My System SpecsSystem Spec
15 Jun 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Network drivers are failing, despite of being very recent.
Code:
BugCheck A, {49, 2, 0, fffff80002eb5653}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+393cc )

Followup: MachineOwner
---------
fffff880`0440b000 fffff880`047e3000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Feb 19 13:52:29 2013 (51233645)
    CheckSum:         003B709E
    ImageSize:        003D8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Same for the keypad driver.
Code:
fffff880`03234958  fffff880`0314b0adUnable to load image SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 SynTP+0x1c0ad
---------------------------------------
fffff880`0312f000 fffff880`031a5000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Fri Nov 16 01:21:07 2012 (50A547AB)
    CheckSum:         00078348
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So probably we first try to do something else. It is either a Virus or the resident antivirus that is causing the troubles.

Avira is failing here, out and out
Code:
fffff880`08480b28  fffff880`0314a11bUnable to load image avipbb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
 avipbb+0x311b
Description here: Driver Reference Table - avipbb.sys

Uninstall Avira using Avira AntiVir Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one. Also, I suggest you to scan the system for possible virus infection with the following programs, too.
Intel HD graphics is failing, too.
Code:
fffff880`08480028  fffff880`04e3b60fUnable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x21560f
Which is reasonably old.
Code:
fffff880`04c13000 fffff880`057c2420   igdkmd64   (deferred)             
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Mon Nov 29 10:53:11 2010 (4CF338BF)
    CheckSum:         00BB72A0
    ImageSize:        00BAF420
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.


Let us know the results.
My System SpecsSystem Spec
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