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Windows 7: BSOD dxgkrnl.sys

11 Jun 2013   #1
kernelerror

Windows 7 Home Premium 64 bit
 
 
BSOD dxgkrnl.sys

I've gotten this BSOD twice, but neither a Minidump folder or MEMORY.dmp were created under C:/Windows. I had kernel dump set as default, and when I changed to minidump I still couldn't find the folder (I have hidden files and folders shown).

KERNEL_DATA_INPAGE_ERROR
STOP:0x0000007A
Every time it mentioned dxgkrnl.sys

This happened very recently and I've been trying to recreate the crash. It seems to happen after a short time (maybe 30 minutes- 1 hour) playing a game or simply playing a graphics intensive game, or a combination of both.

The third time my screen just froze and instead of going into BSOD the screen (game) graphics were completely jarred (hard to describe), extremely similar to this image: http://utopia.duth.gr/~ve5822/pics/T..._SCRAMBLED.png


My System SpecsSystem Spec
.
11 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi kernelerror and welcome to seven forums.

There are no dump files in the zip to analyze.

Configure dumps

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.
Dump Files - Configure Windows to Create on BSOD
Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Security App
Code:
Start Menu\Programs\Avira	Public:Start Menu\Programs\Avira	Public
Start Menu\Programs\Avira\Avira Desktop	Public:Start Menu\Programs\Avira\Avira Desktop	Public
Avira can be a cause of BSOD's, please remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Is the firmware for your SSD up-to-date?
Code:
Model	M4-CT064M4SSD2 ATA Device
Check for one and see if the stability returns.

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.


1. Hardware - Stress Test With Prime95 - Test your Hardware for Stability and Heat Problems with Prime95
2. CPU - Stress Test Using IntelBurnTest - Test your CPU Stability with IntelBurnTest
3. Video Card - Stress Test with Furmark - Stress Test a Video Card with Furmark
4. Monitor temperature of the system during the tests - Speccy - System Information - Free Download

Good luck.
My System SpecsSystem Spec
11 Jun 2013   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You can find the latest firmwre and instructions here, the current firmware is 070H. To determine your current firmware, click start, type device manager in the search box, click on device manager, expand disk drives, right click your SSD, select properties, click the details tab, in the drop down box, the second one down is Hardware ID. it will list the hardware and to the very right will list your firmware you will notice mine is a Samsung 840 Pro and my firmware is DXM05BOQ

Attachment 272236
My System SpecsSystem Spec
.

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