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Windows 7: BSOD After finishing a League of Legends game, have info

11 Jun 2013   #1
Bosel

Windows 7
 
 
BSOD After finishing a League of Legends game, have info

Hello! So on my newly built computer (two weeks old maybe) I just finished playing a League of Legends match (videogame) and got a BSOD. Not sure if that program was that cause or if it was some kind of hardware issue, but I do have the information provided to me by windows when it automatically restarted.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 0000000076E5138A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88003B9CB60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061113-13587-01.dmp
C:\Users\Alden\AppData\Local\Temp\WER-50185-0.sysdata.xml

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Sorry if that's not enough information, but it's all I have for now. Any help or advice (or solutions! ) would be great. It seems to be running fine now, but I'd like to to take of this problem to avoid a BSOD again in the future.

Thanks for your time. ^^


My System SpecsSystem Spec
.
11 Jun 2013   #2
Bosel

Windows 7
 
 

My System SpecsSystem Spec
11 Jun 2013   #3
Bosel

Windows 7
 
 

Bump ;3
My System SpecsSystem Spec
.

12 Jun 2013   #4
Bosel

Windows 7
 
 

Bump! Any help would be greatly appreciated.
My System SpecsSystem Spec
12 Jun 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Security App

Crashes indicate Bit Defender being a possible cause. Remove Bit Defender and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Please uninstall this software:
WinRing0x64.sys Sat Jul 26 19:29:37 2008 - many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jun 12 08:14:02.277 2013 (UTC + 6:00)
System Uptime: 0 days 8:10:36.120
BugCheck 4A, {76e5138a, 2, 0, fffff88003b9cb60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  RAISED_IRQL_FAULT
PROCESS_NAME:  vsserv.exe
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {76e5138a, 2, 0, fffff88003b9cb60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

7: kd> !analyze -v; !sysinfo cpuspeed; !sysinfo SMBIOS; lmtsmn; q
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000076e5138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88003b9cb60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+0
00000000`76e5138a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cd51a9 to fffff80002cd5c00

STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`02cd50e0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Jun 2013   #6
Bosel

Windows 7
 
 

Thank you for the detailed reply and help! Before I go through everything you listed, just a few questions.

I paid 30$ for Bitdefender, do you think it's necessary to uninstall it to avoid a future BSOD? Obviously, I'd rather not throw my money down the drain unless it's required.

Also, you say to uninstall WinRing and that it is related to some programs I have used/still use. Will removing this software render it's related programs unusable? I love my Razer GameBooster ;x

That's all I'm wondering before I go through the steps you listed, thanks again for your help!
My System SpecsSystem Spec
12 Jun 2013   #7
Bosel

Windows 7
 
 

Also, +repped
My System SpecsSystem Spec
12 Jun 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Umm Hey thanks for the rep.

I would say you to remove them just for testing purpose, if we know that they weren't creating a problem or causing your BSOD's, you can put them back to your system.

Here's a few more you should do:

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.
My System SpecsSystem Spec
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 BSOD After finishing a League of Legends game, have info




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