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Windows 7: BSOD after restarting computer! Related to EtronXHCI.sys

12 Jun 2013   #1
lacedcurtains

Windows 7 Ultimate x64
 
 
BSOD after restarting computer! Related to EtronXHCI.sys

Whenever I try to turn off my computer, I get a BSOD. I have attached the .dmp file. It says it is related to my USB Host or something, but I don't remember installing any software/driver in that area. If anyone could help, it would be greatly appreciated!


My System SpecsSystem Spec
.
12 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you said, the BSOD is caused by Etron USB 3.0 Extensible Host Controller Driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {c, 2, 0, fffff88005e6fda7}

*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+ada7 )

Followup: MachineOwner
---------
And the driver is old ....
Code:
fffff880`05e65000 fffff880`05e79b00   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Fri Feb 03 16:53:49 2012 (4F2BC3C5)
    CheckSum:         0001C337
    ImageSize:        00014B00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from ETRON

Let us know the results.
My System SpecsSystem Spec
12 Jun 2013   #3
lacedcurtains

Windows 7 Ultimate x64
 
 

Thanks for the reply. I downloaded the latest driver from the site you linked me. In the middle of the install, the BSOD occurs. :/
My System SpecsSystem Spec
.

12 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into safe mode and install it?
My System SpecsSystem Spec
12 Jun 2013   #5
lacedcurtains

Windows 7 Ultimate x64
 
 

I booted Safe Mode with networking and tried to install, with no success. I get the "Error:-1601 The windows Installer service could not be accessed. This can occur if the Windows installed is not installed correctly." I need to go to school now. Hope you can reply back, and thanks for your help.
My System SpecsSystem Spec
12 Jun 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Try once more in normal mode. Get the driver from Etron Technology, Inc.
My System SpecsSystem Spec
12 Jun 2013   #7
lacedcurtains

Windows 7 Ultimate x64
 
 

I solved it! I just change my boot drive priority options in my BIOS. I'm not sure if I should download the driver, though.
My System SpecsSystem Spec
13 Jun 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by lacedcurtains View Post
I solved it! I just change my boot drive priority options in my BIOS. I'm not sure if I should download the driver, though.
That's good news

If it is working good, you may leave the driver update pending for future needs.
My System SpecsSystem Spec
21 Feb 2014   #9
garyanderson

windows 7 64 bit
 
 
help

Quote   Quote: Originally Posted by lacedcurtains View Post
I booted Safe Mode with networking and tried to install, with no success. I get the "Error:-1601 The windows Installer service could not be accessed. This can occur if the Windows installed is not installed correctly." I need to go to school now. Hope you can reply back, and thanks for your help.
if you get this error it will be because windows installer is not activated and you will need to activate it and then start the install again :


Safe Mode.
Type this in a command prompt:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"

and then

net start msiserver

This will start the Windows Installer Service.

Safe Mode with Network
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"

and followed by

net start msiserver

This will start the Windows Installer Service.

try both options if it doesn't work the first time. After you have done this restart the install and it will complete.

-Gary
My System SpecsSystem Spec
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