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Windows 7: Continuous BSOD after hard shutdown

12 Jun 2013   #1
Khojax

Windows 7 Home Premium 64 bit
 
 
Continuous BSOD after hard shutdown

Hi all,

Probably very dumb on my part, but I did a hard shutdown after a hang-up after waking up my computer. I normally wait and then do a restart since my computer is sometimes very slow after waking. I now get a continuous BSOD, cannot get access to Safe Mode (only Setup and Diagnostics which is running now--no problems detected so far), and I even get the BSOD when trying to boot from my Windows 7 cd.

I don't have access to any dump files of course, but I do remember seeing something about ntfs.sys on the BSOD. I can post the other info from the BSOD after the diagnostics is finished, but is there anything I can do to boot my computer in safe mode at least? I have a Dell Alienware M17x running Windows 7 64 bit.

Thanks.


My System SpecsSystem Spec
.
12 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do some Disc checks.
  1. If there is a SSD, update the firmware.
  2. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
My System SpecsSystem Spec
12 Jun 2013   #3
Khojax

Windows 7 Home Premium 64 bit
 
 

Thank you, Arc. I am running it now.
My System SpecsSystem Spec
.

12 Jun 2013   #4
Khojax

Windows 7 Home Premium 64 bit
 
 

Don't know if this means anything, but I ran the SeaTools long test and left the house. When I came back I touched the mousepad (as is my habit when returning to my computer, even though the screen was not dark) the top half of the display got funky and the motherboard let out a continuous beep. I didn't know what I was looking at to begin with, and I couldn't read any text since the screen had a corrupted look to it so I rebooted. I'm running the long test again.
My System SpecsSystem Spec
12 Jun 2013   #5
Khojax

Windows 7 Home Premium 64 bit
 
 

Ok ran the long test and passed. Tried to reboot and got the BSOD. The message says ntfs.sys PAGE FAULT IN NON-PAGE AREA. Found some other forums from people with the same problem. No solutions posted but might be a bad HDD. I just had a new HDD installed about 2 months ago and it has worked fine since.
My System SpecsSystem Spec
12 Jun 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Khojax

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Type the command below

chkdsk /F /R
press [ENTER]

When you type chkdsk /F /R you will get this message

Code:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

When you type " Y " and press [Enter] you get this message below

Code:
This volume will be checked the next time the system restarts.

C:\Windows\system32>
Restart the PC manually .

When you're back inside Windows. Open up Powershell by clicking on type Powershell inside and press [ENTER] . Inside the Powershell paste the command below

Code:
get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
and Press [Enter] upload the chkdskresult.txt file

Note   Note
To Paste inside the Powershell window just press on the right click button on the mouse
My System SpecsSystem Spec
12 Jun 2013   #7
Khojax

Windows 7 Home Premium 64 bit
 
 

I would love to be able to get that far lol. I cannot even get Windows to boot in safe mode. I get the BSOD before I even get the option to hit F8. I get the option to enter setup and startup options, or to start Windows normally or run start up repair. But no matter what I try as soon as Windows starts loading drivers it crashes.
My System SpecsSystem Spec
12 Jun 2013   #8
Khojax

Windows 7 Home Premium 64 bit
 
 

Well I was able to run startup repair. Every diagnostic passed except system restore (error code 0x1f) and system files integrity check and repair (error code 0x490). I was able to open the command prompt and entered chkdsk /f /r as instructed, but I get a different message: "Cannot lock current drive. Windows cannot run disk checking on this volume because it is write protected."
My System SpecsSystem Spec
12 Jun 2013   #9
Khojax

Windows 7 Home Premium 64 bit
 
 

Quick update: prior to my last post I booted my pc with Ubuntu (via a cd) just to grab my most recent files that I didn't back up. It was my first time using Ubuntu so I just selected "Try Ubuntu without installing." After I restarted my computer I was able to run the startup repair, and after my previous post my computer starts up and runs normally now. I haven't the foggiest idea of what happened lol. All I know is I LOVE Ubuntu and I'm going to install it!

Thank you all for your help!
My System SpecsSystem Spec
12 Jun 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run the tool below .

RogueKiller for 32bit or RogueKiller for 64bit

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
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