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Windows 7: BSOD occurring with custom build. May be related to Bioshock Infinite

13 Jun 2013   #1
ossao

Windows 7 Professional 64bit
 
 
BSOD occurring with custom build. May be related to Bioshock Infinite

Hi everyone. I have a custom build PC that is almost a year old. In the first few weeks with it i had many BSODS that i researched and discovered (i guess) to be related with the Marvell Controller. I did some driver updates and the problem was solved. It seemed so at least.

Then, 3 weeks ago, i installed Bioshock Infinite and started to get BSODS every other day. I'm not completely sure that it is the game's fault, i just suspect it.

I uploaded the SF_Diagnostic report along with this post.

Thanks in advance!

PS: i apologize for my english, but it is not my native language


My System SpecsSystem Spec
.
13 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello ossao.

Make it sure that your Corsair Force 3 SSD is running with the up-to-date firmware.
Do some Disc check for your 1 TB Seagate Barracuda. (Specs says about a 500 GB WD HDD, but not finding it in verification other than a Corsier force 3, Seagate Barracuda and a Kingston 4 GB pen drive).
  • Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Uninstall Marvell 91xx SATA 6G Controller in Control Panel > Programs and features. Then
free up the leftover following
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Update JMicron JMB36X Controller. It appears to be very old.
Code:
fffff880`00fdc000 fffff880`00ffd000   jraid      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\jraid.sys
    Image name: jraid.sys
    Timestamp:        Tue Aug 10 14:58:44 2010 (4C611BCC)
    CheckSum:         0001F0A6
    ImageSize:        00021000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get the updates from ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
And, which antivirus do you use?

Let us know the results.
________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800a688b30, fffffa800a688e10, fffff80002fce350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800a688b30, Terminating object
Arg3: fffffa800a688e10, Process image file name
Arg4: fffff80002fce350, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa800a688b30

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03d60e38 fffff800`03055d22 : 00000000`000000f4 00000000`00000003 fffffa80`0a688b30 fffffa80`0a688e10 : nt!KeBugCheckEx
fffff880`03d60e40 fffff800`0300208b : ffffffff`ffffffff fffffa80`0a689a20 fffffa80`0a688b30 fffffa80`0a688b30 : nt!PspCatchCriticalBreak+0x92
fffff880`03d60e80 fffff800`02f82144 : ffffffff`ffffffff 00000000`00000001 fffffa80`0a688b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`03d60ed0 fffff800`02cc6e93 : fffffa80`0a688b30 fffff800`c0000006 fffffa80`0a689a20 00000000`003a0d40 : nt!NtTerminateProcess+0xf4
fffff880`03d60f50 fffff800`02cc3450 : fffff800`02d1281f fffff880`03d61a38 fffff880`03d61790 fffff880`03d61ae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`03d610e8 fffff800`02d1281f : fffff880`03d61a38 fffff880`03d61790 fffff880`03d61ae0 00000000`003a1a50 : nt!KiServiceLinkage
fffff880`03d610f0 fffff800`02cc7282 : fffff880`03d61a38 00000000`000713b8 fffff880`03d61ae0 00000000`003a1528 : nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`03d61900 fffff800`02cc5dfa : 00000000`00000000 00000000`772d8af4 00000000`77a48d01 00000000`000713b8 : nt!KiExceptionDispatch+0xc2
fffff880`03d61ae0 00000000`77949c12 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`003a1470 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77949c12


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Jun 2013   #3
ossao

Windows 7 Professional 64bit
 
 

Thanks so much for taking the time to advice me! I did everything you asked, except that i used the windows tool to perform the disc check in my seagate barracuda HD. I was not able to boot from the cd with the DOS tool and decided to go with the Windows tool. Is it okay? The test came out okay.

I'll add that even though i uninstalled Marvell 91xx SATA 6G Controller and made the driver sweep it still shows as a operating software when i turn on the computer (at the black screen before windows launches - i do not know the technical name).

So far i had no more BSODS but it's to early to tell if it's stable.

Oh and i use no antivirus.
My System SpecsSystem Spec
.

14 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ossao View Post

Oh and i use no antivirus.
That's not good. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one' for a safety reason.

For the rest, now give the computer a time and observe the situation. Let us know accordingly.
My System SpecsSystem Spec
24 Jun 2013   #5
ossao

Windows 7 Professional 64bit
 
 

Just to inform that i had no more BSOD's so far! Thanks so much!
My System SpecsSystem Spec
25 Jun 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know

For any further issue, let us know.
My System SpecsSystem Spec
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 BSOD occurring with custom build. May be related to Bioshock Infinite




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