Random BSODS: 0x0000001e and 0x0000003b


  1. Justas
    Posts : 10
    Windows 7 x64 Professional
       New #1

    Random BSODS: 0x0000001e and 0x0000003b


    Hello,

    I ave a dell inspiron N5110 laptop, which experiences seemingly random BSODS:
    KMODE_EXCEPTION_NOT_HANDLED (0x0000001e)
    SYSTEM_SERVICE_EXCEPTION (0x0000003b)

    Could you help me resolve this issue?
    Thank you.
      My Computer
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  3. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #2

    It looks like your BSOD is being caused by Comodo:

    Code:
    fffff880`091c7398  fffff880`02d04c77Unable to load image \SystemRoot\System32\DRIVERS\cmdguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
 cmdguard+0xdc77
    Driver Reference Table - cmdguard.sys

    Please uninstall Comodo then replace it with a combination of Microsoft Security Essentials and Malwarebytes anti-malware. Tip when install in Malwarebytes be sure to uncheck the box offering to start a free trial.
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  4. Justas
    Posts : 10
    Windows 7 x64 Professional
    Thread Starter
       New #3

    Thank you, I will try that and see if the problem persists.
      My Computer
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  6. Justas
    Posts : 10
    Windows 7 x64 Professional
    Thread Starter
       New #4

    It would appear that removing COMODO fixed he problem. I did not get any BSODs for two days.
      My Computer
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  7. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #5

    Glad to hear things worked out and I am happy that I could help you.
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