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Windows 7: BSOD playing Civ5 and opening SpeedFan

14 Jun 2013   #1
Macy

Windows 7 Home Premium 64bit
 
 
BSOD playing Civ5 and opening SpeedFan

Hello, I have been getting the BSOD while playing Civilization5 and at that time did not know it was the BSOD, it would just restart the computer. I assumed it may be a heating issue I installed a program called SpeedFan, and when I try to run it, a BSOD will be induced.

So far no BSOD appears other than playing Civ5 or trying to run SpeedFan, I tried going through and updating the drivers (very well could have missed one). I ran MemTest86+ overnight and got 5 passes with no errors. Ran a disk check (though this may not have been a through check). I also switch the RAM in the motherboard into the next compatible slot combination.

I did try verifier but I am not sure what it does, but attached is the diagnostic tool folder .zip

The system is newly built and tested by the makers, so I was wondering maybe there is a conflicting driver issue of some sort.

Thank you for your time.


My System SpecsSystem Spec
.
14 Jun 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like your BSOD is being caused by faulty speedfan drivers:


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff80803a44728, 0, fffff800038b0442, 5}

*** WARNING: Unable to verify timestamp for speedfan.sys
*** ERROR: Module load completed but symbols could not be loaded for speedfan.sys

Could not read faulting driver name
Probably caused by : speedfan.sys ( speedfan+1fc3 )

Followup: MachineOwner
---------
you may want to try uninstalling and then re-installing the program, if it persists beyond that you may want to look into another program for temperature monitoring program.
My System SpecsSystem Spec
14 Jun 2013   #3
Macy

Windows 7 Home Premium 64bit
 
 

Okay, I removed it and reinstalled it, same effect so I will try a different temp gauge.

There still is the problem with Civ5, I have the first dump file available if you could take a look? (Id try to read the .dmp if I could).

Edit:
Or would you want a BSOD to happen when I am playing Civ5 and post another SF diagnostics?
My System SpecsSystem Spec
.

14 Jun 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

This is a 0x116 error indicating possible GPU failure:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cc6f4e0, fffff880063c8ed0, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8e9ed0 )

Followup: MachineOwner
---------
Firstly start by cleaning out your computers case and trying to get rid of any dust that may have accumulated, next run some stress tests on your GPU:

FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Run test 2 in this to stress test your video memory, and post the graphs that the program generates when it finishes assuming it doesn't cause a crash:

NVIDIA/AMD Video Card - Test with OCCT
My System SpecsSystem Spec
14 Jun 2013   #5
Macy

Windows 7 Home Premium 64bit
 
 

The FurMark test reached Max GPU Temp without a crash.

The Nvidia test completed without a crash, attached are the graphs in a zip folder.
My System SpecsSystem Spec
14 Jun 2013   #6
Macy

Windows 7 Home Premium 64bit
 
 

I ran the OCCT test with 15loops. I did notice that the Vcore dropped below 1v on occasion, I attached the graph, would this cause a problem?
My System SpecsSystem Spec
14 Jun 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK good news, I dont think it is a GPU problem its looking more like a PSU issue the graph below is one that you provided from the OCCT test it shows your Vcore voltage and as you can see it is fluctuating wildly that is not normal, what we are looking at here are power fluctuations of + or - more than thirty percent, so either your PSU is failing or is simply not powerful enough to handle the hardware you have installed.
My System SpecsSystem Spec
14 Jun 2013   #8
Macy

Windows 7 Home Premium 64bit
 
 

Okay, I went into Power Options, and it was set on 'High Performance' so I put it on 'Balanced' and reran the test and this is what I got. Does that look better?
My System SpecsSystem Spec
14 Jun 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Your still getting the fluctuations though I am not a hard ware expert, let me see if I can get one to have a look at this.
My System SpecsSystem Spec
14 Jun 2013   #10
Macy

Windows 7 Home Premium 64bit
 
 

Okay, Thank you very much for all of your help! I was ready to format or send this back to the place I bought it from.

Edit:
This is my powersupply
https://www.computerlx.com/product_v...roduct_ID=1067

Also Updated System Specs
My System SpecsSystem Spec
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 BSOD playing Civ5 and opening SpeedFan




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