BSOD on multiple users HP laptops


  1. buckeyepost
    Posts : 3
    Win7 Enterprise 64bit
       New #1

    BSOD on multiple users HP laptops


    I have multiple users that I support getting the same BSOD, maybe once every week or two. All on HP 8460p laptop running Win7 Ent 64bt. I have gone through multiple troubleshooting steps, updating/rolling back drives, undating/resetting BIOS, swapping hard drives with identical machines... I'm just trying to see if someone can help me find a solution so that I don't have to reimage the machines and set all the users apps back up, that is a last resort. Users are using a HP dock driving laptop display and two external monitors of various sizes, one with DVI and one with DP to VGA adapter. Dump info below:

    ==================================================
    Dump File : 061413-18330-01.dmp
    Crash Time : 6/14/2013 11:10:17 AM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`076ff4e0
    Parameter 2 : fffff880`0423faf4
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`0000000d
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d058
    File Description :
    Product Name :
    Company :
    File Version :
    ==================================================
      My Computer
    Quote Quote

  3. x BlueRobot
    Posts : 7,235
       New #2

    Please follow - Blue Screen of Death (BSOD) Posting Instructions
      My Computer
    Quote Quote

 

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