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Windows 7: My Computer Shutdowns when in hibernation error 0x09f

14 Jun 2013   #1
shadowdroid

WINDOWS 7 64BIT SP1
 
 
My Computer Shutdowns when in hibernation error 0x09f

Hello everyone,

This is my first post on this forum, but from google searches that i have done in the past I have learned a lot from this forum, and it has helped me out many times before. Well I have come across an issue that I can't seem to fix on my own and I am really hoping that someone here can assist me further...

Okay here is the situation, a few weeks ago I reformatted my HP Pavilion DV7 Laptop and brought it back to "its factory settings" using HP Support Assistant software.

After my laptop was reset back to its factory settings I started to reinstall all of the software that I had on the laptop before I reformatted.

So what I started noticing is that when I would let my laptop go into hibernation, I would come back to find that it had shut off on its own. When I would boot my computer back up, I would sometimes get this error blue screens that really freaked me out, or I would get an error message upon start up.

Well this is all very weird to me because before the reformat I had never, not once, ever received a Blue Screen Error (BSOD). This is all happening to me after the reformat, which i think is really weird...

So since I started getting these errors I have done lots of research on this problem but I can't seem to find a solution to my issue since BSOD errors seem to be very specific problems, and there does not seem to be a generic answer to fix BSOD problems.

One thing I learned from my research is to use "WHOCRASHED" which is a great app which will read your memory dump file and find out what caused the crash and tell you what exactly happend.

Here is my error output:

The top is the error report I get from Windows 7 upon start up, and the bottom is the output from (whocrashed)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8007CE3A10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA801031E010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061413-25022-01.dmp
C:\Users\ghost\AppData\Local\Temp\WER-75956-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt



WHO CRASHED REPORT:

System Information (local)
--------------------------------------------------------------------------------

computer name: XtremeSystems-HP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8535261184 total
VM: 2147352576, free: 1929994240




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 6/14/2013 10:43:13 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\061413-25022-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007CE3A10, 0xFFFFF80000B9C3D8, 0xFFFFFA801031E010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 6/14/2013 10:43:13 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007CE3A10, 0xFFFFF80000B9C3D8, 0xFFFFFA801031E010)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


I am really hoping that someone can look at this report and tell me exactly what is going on, because I am not sure about things like "ntkrnlmp.exe" or what to do next...

I believe all of my drivers are up to date, I constantly run "windows update" the OS should be up to date, and I have done things like defrag hard drive, and I did memory checks, and everything came back fine.

From the research I have done i have learned about "hotfixes". I have read that sometimes these BSOD errors can be fixed by "hotfixes" from Microsoft but I am not sure about how to get a "hotfix" or how to request a "hotfix". I am not even sure that a "hotfix" will fix my problem, I am just really throwing out ideas.


If anyone here can help me solve this problem I would really appreciate the assistance. I love my laptop and I really want to get it running at its full potential. Any help would be greatly appreciated...


Oh I have included the file C:\Windows\Minidump\061413-25022-01.dmp in a zip format just in case someone needs to look at it to help fix this problem I am having


I thank you all for your time and your assistance...


My System SpecsSystem Spec
.
14 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi and welcome to seven forums shadowdroid.

Your BSOD seems to be caused by Realtek RTL8192CE Wireless LAN PCI-E NIC / Realtek RTL8188CE 802.11b/g/n WiFi Adapter / Other Realtek wifi adapters use this same driver. You should update to the latest version available.
Driver Reference Table

Update your ATI video card drivers to the latest available:
Code:
atikmpag.sys                Sat Oct  1 07:28:45 2011 (4E866CCD)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
 
atikmdag.sys                Sat Oct  1 07:59:04 2011 (4E8673E8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
AMD Driver Autodetect

Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper

Then remove VMware software for testing purpose. (their drivers also seem to be contributing to your crashes.
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007ce3a10, fffff80000b9c3d8, fffffa801031e010}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007ce3a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa801031e010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fbe000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02ee98c2 : 00000000`0000009f 00000000`00000003 fffffa80`07ce3a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02e8484c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02e846e6 : fffffa80`07b1c438 fffffa80`07b1c438 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02e845ce : 0000000e`f73dec7c fffff800`00b9cb18 00000000`00064981 fffff800`02ff82a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02e843b7 : 00000003`3551c0c3 00000003`00064981 00000003`3551c044 00000000`00000081 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02e7190a : fffff800`02ff4e80 fffff800`03002cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_rtl8192Ce_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_rtl8192Ce_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa801031e010
Irp is active with 5 stacks 3 is current (= 0xfffffa801031e170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800b11c050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\rtl8192Ce.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtl8192Ce.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192Ce.sys
 \Driver\RTL8192Ce
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800b0d3040 00000000 fffff800030c6200-fffffa800aed3e40 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800aed3e40    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm rtl8192Ce
start             end                 module name
fffff880`05a17000 fffff880`05b8a000   rtl8192Ce T (no symbols)           
    Loaded symbol image file: rtl8192Ce.sys
    Image path: \SystemRoot\system32\DRIVERS\rtl8192Ce.sys
    Image name: rtl8192Ce.sys
    Timestamp:        Tue Jul 12 10:09:44 2011 (4E1BC908)
    CheckSum:         00117EE8
    ImageSize:        00173000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Security App
Code:
kl1.sys                     Tue Jun 19 19:27:15 2012 (4FE07E33)
klflt.sys                   Tue Mar 26 20:44:59 2013 (5151B46B)
klif.sys                    Tue Mar 26 21:07:33 2013 (5151B9B5)
klim6.sys                   Thu Aug  2 17:09:23 2012 (501A5FE3)
klkbdflt.sys                Mon Sep  3 19:55:35 2012 (5044B6D7)
klmouflt.sys                Mon Sep  3 20:21:58 2012 (5044BD06)
kltdi.sys                   Fri Feb 15 20:37:32 2013 (511E482C)
kneps.sys                   Tue Mar  5 15:09:23 2013 (5135B643)
Crashes indicate Kaspersky being a possible cause. Remove Kaspersky and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
Code:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

BSOD BUGCHECK SUMMARY
Code:
Debug session time: Sat Jun 15 04:43:13.882 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:47:07.757
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8007ce3a10, fffff80000b9c3d8, fffffa801031e010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007ce3a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa801031e010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_rtl8192Ce_IMAGE_pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
My System SpecsSystem Spec
18 Jun 2013   #3
shadowdroid

WINDOWS 7 64BIT SP1
 
 
Still getting the BSOD error 09f

Koolkat, first let me thank you so much for your response! It was full of great information and links, and I don't think anyone could have asked for a better response.

Okay so here is the situation...

My computer was running great for about 2 days then today I came back to find that my computer had turned itself off. When i restarted my computer I received the same error that I usually get about a Power Failure error, BSOD code 09f.

Here is what I have tried...

First thing I did was update my Realtek 8188CE wifi driver, my old driver was dated 2011, the new one i installed is dated 04/2013

I thought that updating that driver might have fixed the issue since my computer was running good for two days but i still received the BSOD error 09f.

Okay next thing I tried to do was update my Radeon HD 7470M driver which is dated in 2011, but when I downloaded the proper driver being in the 7000 series I received an error during the installation about not having compatible hardware, and the installation aborted.

So...i downloaded Radeon's auto detect utility which is supposed to auto detect your radeon graphics card and guide you to the proper updated driver. However, when I ran the utility, it detected my device in the 6000 (6XXXX) series mine is (Radeon HD 7470M). I decided to try and go ahead with the installation, however i received the same error about incompatible hardware and the install aborted.

Now i have been searching Google vigorously trying to find the proper driver for a Radeon HD 7470M graphics card running on Windows 7 SP1 64Bit, yet I can not find anything...

I did however download the newest Catalyst Control Center (CCC) which says it works for Radeon 7000 series graphics cards.

Do you think this is a good option?... I am not sure?

IF anyone could help point in the right direction for an updated driver for my HP Pavilion DV7 Radeon HD 7470M graphics card I would really really appreciate it.

As for the other scans you asked me to do...

I scheduled a hard drive disk check....came back no problems

I ran a memtest86 scan several times....that came back no problems

I ran "sfc /scannow".... that came back no problems


SO the last thing left would be Kaspersky. Now while I am suspect that this AV/Internet security program might be causing the problem, I really want to try every other option before I uninstall this program, only because I paid for it.

If it turns out that I have tried every other option and I am still getting the BSOD errors, then I WILL remove Kaspersky, but I want to cancel everything out first.

So I guess I have to try and find an updated driver for my Radeon HD 7470M graphics card...

If anyone has any suggestions on how to update that graphics driver, or where to find an updated driver, I would really appreciate the assistance. For some reason what I am getting from Radeon's website is not working... Maybe its the switchable graphics? I have tried installing the new drivers when the Radeon Graphics card is in use, but that did not help...

In closing, I have attached the new mini dump file from the latest crash...maybe it will give someone a clue about what might STILL be causing this problem?? I hope it helps!

Koolkat, thanks again for all of your help.

I thank you all for your time and your assistance.
My System SpecsSystem Spec
.

18 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you tried it?
Quote   Quote: Originally Posted by koolkat77
This tutorial USB Selective Suspend - Turn On or Off may help you:
If not, try it. Then put the computer to sleep for a few times and observe if it is BSODing anymore or not.
My System SpecsSystem Spec
18 Jun 2013   #5
shadowdroid

WINDOWS 7 64BIT SP1
 
 

Hey ARC, I just disabled the USB Selective suspend in the advanced power settings...

Lets see if it helps.

Thanks for the reply!
My System SpecsSystem Spec
18 Jun 2013   #6
shadowdroid

WINDOWS 7 64BIT SP1
 
 
computer still crashing...

hello everyone,

well i tried disabling the usb selective suspend and my computer still seems to be crashing...

here is the latest dump file in case anyone is interested or thinks they can help out...

Oh, I found out that the driver for my graphics card (Radeon HD 7470M) can only be acquired from HP's website, and their driver is the same as the one I have installed. The latest driver is dated 2011 so there is no way to update that driver.

If anyone has any suggestions about what other things might be causing this crash, I would really appreciate the assistance.

If it is Kaspersky I will uninstall it but again, I really want to exhaust every other possibility before I remove that because I paid money for that program.

I appreciate all the help, and I thank you all in advance for your time and consideration.

-shadowdroid
My System SpecsSystem Spec
18 Jun 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It seems that it is the Realtek network driver that is causing the issue. From this info we can see that the PCIe driver is failing during sleep power transition.
Code:
Irp is active with 5 stacks 3 is current (= 0xfffffa800e499670)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800b261050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\rtwlane.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
 \Driver\RTWlanE
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800b251c70 00000000 fffff80003124200-fffffa800ae2f600 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ae2f600    

            Args: 00000000 00000000 00000000 00000000
And we can se that how old the base driver is.
Code:
fffff880`05c2e000 fffff880`05c98000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Feb 16 14:33:57 2011 (4D5B92FD)
    CheckSum:         000754A7
    ImageSize:        0006A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would suggest you to update the driver from Realtek. Get the Win7 and WinServer 2008 R2 Auto Installation Program, dated 2013/5/22 and install it.

Also try disabling Link State Power Management, as it is a PNP PCIe device.
PCIe Link State Power Management - Turn On or Off in Windows

Let us know the results.
My System SpecsSystem Spec
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 My Computer Shutdowns when in hibernation error 0x09f




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