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Windows 7: Random BSODs been happening every 2-3 days or so, for 6 months.

14 Jun 2013   #1
se7enf0rums909

Windows 7 Home Premium x64 SP1
 
 
Random BSODs been happening every 2-3 days or so, for 6 months.

I really tried to be patient, but man.
It started out as a BSOD every few days or so, but now it's getting more and more frequent.

There's all kinds of BSODs, Kernel data inpage error, page default error, and so on. I've lost count on how many kinds I've went through. I even sent it in for warranty repair once, and it doesn't do anything at all. The trip to the nearest Acer Support Center will take me half a day, and I really just can't take it.

I'm at a loss. I leave it to you guys.

Oh, and the model of the laptop is Acer V3 571G 736B4G1T.
When I ran BlueScreenView, it seems that ndis.sys and ntoskrnl.sys show some sources of error.


My System SpecsSystem Spec
.
14 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You need to grab all the files: Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
15 Jun 2013   #3
se7enf0rums909

Windows 7 Home Premium x64 SP1
 
 

When I did the Grab All, I got the error, and I only managed to get Minidump, Host, and Update Log.
My System SpecsSystem Spec
.

15 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, try manually

Msinfo32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter > Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post. Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

PS: do you use an antivirus software?
My System SpecsSystem Spec
15 Jun 2013   #5
se7enf0rums909

Windows 7 Home Premium x64 SP1
 
 

The .nfo file is too big, apparently. Can't even open it up with DAMN NFO reader.

Yes, I'm having trouble with the second step.
Thanks for the fast response, by the way.

Oh, and I don't use antivirus, but I use ComboFix all the time, so I highly doubt it's virus.
My System SpecsSystem Spec
15 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Despite of having fewer files I am posting some recommendations:

Security App

You don't seem to have any security software, if you do please remove them using their removal tool from below Uninstallers (removal tools) for common antivirus software and replace with Security Essentials. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.



Remove Defraggler with Revo Uninstaller.
Code:
Start Menu\Programs\Defraggler	Public:Start Menu\Programs\Defraggler	Public
Note   Note
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


Install Service Pack 1:
Code:
Version	6.1.7600 Build 7600
Learn how to install Windows 7 Service Pack 1 (SP1)

If you have time, peruse these links:
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer


Let us know the results.
My System SpecsSystem Spec
15 Jun 2013   #7
se7enf0rums909

Windows 7 Home Premium x64 SP1
 
 

I won't be able to go through everything, but I'll periodically update with what I've tried.

The part where I'm most sure about is virus. I'm extremely confident that there's no virus issue at all with my computer.

Currently getting some Windows updates. Will update if it's effective.

Did the crystalbenchmark, uploaded the text.

Temperature is a negative. At highest load, I'm getting 40C. I doubt that's the issue.

Tried to run sfc scan, but got this instead (image). Maybe I'll try again after restarting.

Ran memtest before, came up empty. Will try again soon.
My System SpecsSystem Spec
15 Jun 2013   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

You need to upload the systeminfo.txt file that koolkat requested.

You might consider updating to Service Pack 1 too........
My System SpecsSystem Spec
15 Jun 2013   #9
se7enf0rums909

Windows 7 Home Premium x64 SP1
 
 

The first time I did a Windows Update search, SP1 didn't show up.
Now that I searched again, it's there. Weird. Currently downloading/installing.

Here's the systeminfo file.

Oh, extra info that may help...
Sometimes, after a BSOD, it goes to a screen where there's some kinda PXE Atheros thing, and then it goes to "No bootable device".
It's something similar to these images (these are not my images, by the way):

http://forums.toshiba.com/tshb/attac...%20%282%29.jpg

http://a1208.hizliresim.com/10/j/by86h.jpg
My System SpecsSystem Spec
15 Jun 2013   #10
se7enf0rums909

Windows 7 Home Premium x64 SP1
 
 

Surprise surprise. I installed SP1, and I'm not sure if the crashing stopped, but if there's one thing I noticed, my access is becoming more crippled. A lot of the system tools are only accessible through Control Panel, rather than through shortcut from Windows Search.

I can't even check system properties now. Before I discovered that I can access the Control Panel, I had no idea if I was even on SP1.
Furthermore, some programs that worked properly before now no longer works at all, like Revo Uninstaller. Now it gives me "Automation object not found!" when I tried to access it. The default uninstaller is accessible, though.

Again, after doing another search on Windows Update, EVEN MORE previously unavailable updates are suddenly here. What gives?
My System SpecsSystem Spec
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 Random BSODs been happening every 2-3 days or so, for 6 months.




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