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Windows 7: BSOD Issues - Worse whilst gaming/streaming, can crash on desktop.

16 Jun 2013   #11
ptERR

Windows 7 Home Edition 64 bit
 
 

Removed the driver manually from system32 as it wasn't appearing in Revo after uninstalling it, running Driver Verifier now. Will get back to you in roughly twenty four hours, what file do I need to upload once it is complete?

Oh, and if I crash will it continue to run?

In relation to my CPU being overclocked, do the I7's not turbo boost as standard?

Thanks for everything so far,
Peter

Edit:
Since running driver verifier I have received another system crash, whilst playing Guild Wars 2. You can find the crash report below.


My System SpecsSystem Spec
.
17 Jun 2013   #12
x BlueRobot

 

Driver Verifier will create a BSOD if it finds a violation against the settings it's testing, such as pool allocations etc.

I think TurboBoost is most likely to be enabled by default, the i5's have TurboBoost too. I would disable TurboBoost for now.

Here's the latest:

Code:
BugCheck 3B, {c0000005, fffff80002e4fbe6, fffff88008781f60, 0}

Probably caused by : ntkrnlmp.exe ( nt!PoDestroyReasonContext+6 )
Code:
Usual causes:  System service, Device driver, graphics driver, memory
Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048cb000 fffff880`05373000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Feb 09 23:13:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your nVidia graphics card driver seems to be a possible cause, please update to the latest WHQL version, by following these steps:

Quote:
Version: 320.18
Release Date for Desktops and Notebooks : May 23rd 2013
In Device Manager: 9.18.13.2018
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
My System SpecsSystem Spec
17 Jun 2013   #13
ptERR

Windows 7 Home Edition 64 bit
 
 

Hi BlueRobot,
I Re-installed the drivers as you requested, but the problems still ensued. I left the computer running over the course of night and throughout the day with driver verifier and it did not crash.

I opened up Firefall (game) and the game crashed twice in the space of 10 minutes. On the third attempt to load it blue screened, I will post the mini dump below.

I keep getting applications crashing, will post what I think is a report for that below as well.
My System SpecsSystem Spec
.

17 Jun 2013   #14
x BlueRobot

 

Code:
BugCheck 3B, {c0000005, fffff80002e4fbe6, fffff88008781f60, 0}

Probably caused by : ntkrnlmp.exe ( nt!PoDestroyReasonContext+6 )
Code:
Usual causes:  System service, Device driver, graphics driver, memory
Okay, so I looked at the log file you uploaded, and managed to search the Vendor ID and Device ID codes to match it to your MSI GTX 480 graphics card, the dumps also support this information:

Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048cb000 fffff880`05373000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Feb 09 23:13:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The dump shows the graphics card drivers are outdated, the dump may been before the update, or sometimes the dumps can have the old timestamps still attached for some reason, check within Device Manager that the version of the driver matches the latest driver version.

It should be listed with - 9.18.13.2018

If it's the latest version, then I suspect a hardware related error, it could be overheating from the temperatures you posted earlier or a problem with the actual graphics card.

Run Video Card - Stress Test with Furmark to test for any issues, if it BSODs upon the test then it most likely a hardware fault.
My System SpecsSystem Spec
17 Jun 2013   #15
ptERR

Windows 7 Home Edition 64 bit
 
 

Hi BlueRobot thanks for getting back to me again.

I ran the furmark test as requested and found no errors, temperature averaged out at around 92 degrees with fans running around 80%. I have attached a screenshot of the test.

I checked the driver version, and is listed as 9.18.13.2018, matching the one you listed above. I have also attached a screenshot of this driver version.

Any ideas?
My System SpecsSystem Spec
17 Jun 2013   #16
x BlueRobot

 

How long did you manage to run the test for? I would remove the side panels, and attempt to run the test again, it will need to run for least a hour.

It seems to be more of a hardware issue, do you have a spare graphics card or a onboard graphics card you could switch to to save running the test?

Have you tried placing the card in a different PCI/PCIe slot? I would check to see if any dust has blocked the slot, even simple things like that, can cause problems unfortunately.
My System SpecsSystem Spec
17 Jun 2013   #17
ptERR

Windows 7 Home Edition 64 bit
 
 

I ran the test for ten minutes, I will attempt to run it for one hour. I removed the side panels a few days ago suspecting a heating issue, will try a different PCI slot after the furmark.

Unfortunately this motherboard does not support on-board graphics, despite there being a GPU being built into the CPU. Will get back to you in an hour.

Thanks again,
Peter
My System SpecsSystem Spec
17 Jun 2013   #18
ptERR

Windows 7 Home Edition 64 bit
 
 

Ran the test for over an hour with no artifacting and no blue screens.

Following this I switched my graphics card into a different PCI slot, on boot up it appeared that I had lost my drivers, and blue screened roughly two minutes later. I have attached the crash log.

I just tried to open Firefall and was greeted with this message again, the program worked around 10 seconds later. Attached pictures below.

Edit: Once rebooted the drivers were working.

Edit2: I booted up today and launched Firefall, the computer blue screened within two minutes, there didn't appear to be an error code on the blue screen. I have attached the dump file.
My System SpecsSystem Spec
18 Jun 2013   #19
ptERR

Windows 7 Home Edition 64 bit
 
 

I minimized firefall, and upon maximizing the game crashed to a blue screen, I have attached the crash report below.

So do we think it is a GPU or CPU issue? To replace either part is going to be a pretty expensive ordeal, so want to make sure before I take the plunge. Could it even be a motherboard issue?
My System SpecsSystem Spec
18 Jun 2013   #20
x BlueRobot

 

I don't think it's a motherboard issue if crashed in both PCI/PCIe slots. It managed to run successfully with issues for an hour.

Remove the GPU completely, and then reboot the computer, see if it manages to detect the graphics built into your CPU, if it does, then wait and see if it crashes again, see will definitely determine if the card is bad.

Anyhow, here's the most worthwhile dump:

Code:
BugCheck 3B, {c0000005, fffff88006ff8269, fffff8800679cfa0, 0}

Probably caused by : danew.sys ( danew+1269 )
Code:
4: kd> lmvm danew
start             end                 module name
fffff880`06ff7000 fffff880`06ff9f00   danew    T (no symbols)           
    Loaded symbol image file: danew.sys
    Image path: \SystemRoot\system32\drivers\danew.sys
    Image name: danew.sys
    Timestamp:        Tue Mar 23 08:37:33 2010 (4BA87DCD)
    CheckSum:         0000D71C
    ImageSize:        00002F00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your New DeathAdder Mouse driver seems to be a possible cause and creating problems, please update the driver from here - Razer Support

Could you enter your BIOS, and post the values for 3.3V, 5V a 12V?
My System SpecsSystem Spec
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 BSOD Issues - Worse whilst gaming/streaming, can crash on desktop.




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