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Windows 7: dxgmms1.sys, ntoskrnl.exe and win32k.sys BSOD and freezing problem

15 Jun 2013   #1
Eliminaattori

Windows Home Premium 64bit, OEM
 
 
dxgmms1.sys, ntoskrnl.exe and win32k.sys BSOD and freezing problem

Hello everyone, if you do not mind, i go straight to the point

As the title says i have a serious issue with BSoDs and freezing. First i'll go into detail about bluescreens

These ones happen whenever i play any games with my computer. They're mostly random, and i have not seen any kind of pattern or spesific times when they happen. Computer doesn't overheat (i've checked the temperatures when in game using RealTemp) and any kind of lag is not present. I got completely new GPU from warranty yet these problems still exist.

Now about freezing problem. This issue is new and came along with the new graphics card. Like the BSoDs, these also happen completely random times. Sometimes whole computer simply freezes, sometimes i am able to move mouse around after few seconds. Other things include sudden screen shut down and recovery, along with a notice "Windows Kernel driver 320.somehing has stopped working and recovered". I don't remember correctly. There is an occasion when my computer freezes for few seconds and then works almost properly. The cursor, you see, is all screwed up. I've added photos of the cursor (although they are pretty bad)

Strange thing is that BSoDs only happens in games, and freezing only happens in normal use

Any suggestions and help is welcome


My System SpecsSystem Spec
.
15 Jun 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

eliminaattori welcome to SevenForums

Have you tried to upgrade the Graphics Driver ?
My System SpecsSystem Spec
15 Jun 2013   #3
Eliminaattori

Windows Home Premium 64bit, OEM
 
 

I have the latest version
My System SpecsSystem Spec
.

15 Jun 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Just asked Northernsoul55 to take a look at your dmp file .
My System SpecsSystem Spec
16 Jun 2013   #5
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Firstly I would suggest to remove Norton Internet Security, as it is well known to cause BSOD issues:
Norton Removal Tool

As an alternative install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Microsoft Security Essentials - Microsoft Windows
Note   Note
Once downloaded, update and run a full system scan

-----------------------------------------------------------------------------------------------------


As Vistaking pointed out there seems to be issues with your GPU drivers:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88004bc1e2f, fffff88004fbd568, fffff88004fbcdc0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

Driver: nvlddmkm.sys
Refers to:nVidia Video drivers
Dated: Sun May 12 20:09:45 2013

As you have the latest installed, rollback to the previous driver and see if that fixes your issue?

http://www.vistax64.com/tutorials/165382-device-manager-roll-back-driver.html

Run these tests and post back the results:

Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark
Monitor temperature of the system during the test with HWMonitor

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Also check to see if you have sufficient hard disk space available on all drives?

cheers

Dave
My System SpecsSystem Spec
17 Jun 2013   #6
Eliminaattori

Windows Home Premium 64bit, OEM
 
 

Okay, a little insight on the situation. FurMark went through perfectly, didn't even reach maximum temperature the whole half-hour time. Norton Internet Security has been removed, but nothing changed.
Unfortunately i forgot to test RAM with memtest , so expect results after a day
My System SpecsSystem Spec
18 Jun 2013   #7
Eliminaattori

Windows Home Premium 64bit, OEM
 
 

Memtest completed, went through 19 times without any errors. Both GPU and RAM seems to be fine
My System SpecsSystem Spec
19 Jun 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Good work

Have you rolled back the Nvidia Drivers?

cheers

Dave
My System SpecsSystem Spec
25 Jun 2013   #9
Eliminaattori

Windows Home Premium 64bit, OEM
 
 

Sorry for the long wait for reply, but i was quite busy. Yes, i downloaded previous version but little did it change. Witcher 2 still keeps crashing, i have to see if bluescreens/crashes happen in other games
My System SpecsSystem Spec
26 Jun 2013   #10
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

See if this stable driver fixes the issue:
Are you able to test the graphics card in another PCIe slot or AGP?


Try updating the chipset drivers to the latest version also:
Foxconn support
cheers
Dave
My System SpecsSystem Spec
Reply

 dxgmms1.sys, ntoskrnl.exe and win32k.sys BSOD and freezing problem




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