dxgmms1.sys, ntoskrnl.exe and win32k.sys BSOD and freezing problem

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  1. Posts : 10
    Windows Home Premium 64bit, OEM
       #1

    dxgmms1.sys, ntoskrnl.exe and win32k.sys BSOD and freezing problem


    Hello everyone, if you do not mind, i go straight to the point

    As the title says i have a serious issue with BSoDs and freezing. First i'll go into detail about bluescreens

    These ones happen whenever i play any games with my computer. They're mostly random, and i have not seen any kind of pattern or spesific times when they happen. Computer doesn't overheat (i've checked the temperatures when in game using RealTemp) and any kind of lag is not present. I got completely new GPU from warranty yet these problems still exist.

    Now about freezing problem. This issue is new and came along with the new graphics card. Like the BSoDs, these also happen completely random times. Sometimes whole computer simply freezes, sometimes i am able to move mouse around after few seconds. Other things include sudden screen shut down and recovery, along with a notice "Windows Kernel driver 320.somehing has stopped working and recovered". I don't remember correctly. There is an occasion when my computer freezes for few seconds and then works almost properly. The cursor, you see, is all screwed up. I've added photos of the cursor (although they are pretty bad)

    Strange thing is that BSoDs only happens in games, and freezing only happens in normal use

    Any suggestions and help is welcome
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    eliminaattori welcome to SevenForums

    Have you tried to upgrade the Graphics Driver ?
      My Computer


  3. Posts : 10
    Windows Home Premium 64bit, OEM
    Thread Starter
       #3

    I have the latest version
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    Just asked Northernsoul55 to take a look at your dmp file .
      My Computer


  5. Posts : 2,014
    Windows 7 Professional 64bit
       #5

    Hi,

    Firstly I would suggest to remove Norton Internet Security, as it is well known to cause BSOD issues:
    Norton Removal Tool

    As an alternative install:

    Microsoft Security Essentials.
    Recommended from a strict BSOD perspective, compatibility & stability
    compared to other antiviruses/internet security software.

    Microsoft Security Essentials - Microsoft Windows
       Note
    Once downloaded, update and run a full system scan

    -----------------------------------------------------------------------------------------------------


    As Vistaking pointed out there seems to be issues with your GPU drivers:

    Code:
     
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000007E, {ffffffffc0000005, fffff88004bc1e2f, fffff88004fbd568, fffff88004fbcdc0}
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b )
    Followup: MachineOwner
    ---------
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

    Driver: nvlddmkm.sys
    Refers to:nVidia Video drivers
    Dated: Sun May 12 20:09:45 2013

    As you have the latest installed, rollback to the previous driver and see if that fixes your issue?

    http://www.vistax64.com/tutorials/165382-device-manager-roll-back-driver.html

    Run these tests and post back the results:

    Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark
    Monitor temperature of the system during the test with HWMonitor

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
       Tip
    Run these tests overnight


    Also check to see if you have sufficient hard disk space available on all drives?

    cheers

    Dave
      My Computer


  6. Posts : 10
    Windows Home Premium 64bit, OEM
    Thread Starter
       #6

    Okay, a little insight on the situation. FurMark went through perfectly, didn't even reach maximum temperature the whole half-hour time. Norton Internet Security has been removed, but nothing changed.
    Unfortunately i forgot to test RAM with memtest , so expect results after a day
      My Computer


  7. Posts : 10
    Windows Home Premium 64bit, OEM
    Thread Starter
       #7

    Memtest completed, went through 19 times without any errors. Both GPU and RAM seems to be fine
      My Computer


  8. Posts : 2,014
    Windows 7 Professional 64bit
       #8

    Good work :)

    Have you rolled back the Nvidia Drivers?

    cheers

    Dave
      My Computer


  9. Posts : 10
    Windows Home Premium 64bit, OEM
    Thread Starter
       #9

    Sorry for the long wait for reply, but i was quite busy. Yes, i downloaded previous version but little did it change. Witcher 2 still keeps crashing, i have to see if bluescreens/crashes happen in other games
      My Computer


  10. Posts : 2,014
    Windows 7 Professional 64bit
       #10

    Hi,

    See if this stable driver fixes the issue:

    Are you able to test the graphics card in another PCIe slot or AGP?


    Try updating the chipset drivers to the latest version also:
    Foxconn support
    cheers
    Dave
      My Computer


 
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