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Windows 7: BSOD's and frequent Explorer.exe is not working

15 Jun 2013   #1
Freezymcgee

Windows 7 64 bit
 
 
BSOD's and frequent Explorer.exe is not working

Hello everyone, I purchased this computer about 2 years ago and experienced zero problems. About 2 weeks ago my computer randomly hard locked for the first time ever (mouse and everything froze solid, unable to ctrl/alt/del, had to shut down power and turn back on). When I turned the computer back on in would hard lock again with 15-30 minutes.

I took the computer into the shop(Canada Computers) and the service guy told me he reinstalled my windows but he could not discover the source of the lock-ups.

The hard lock is no longer occurring but now I am experiencing frequent BSOD's as well as other various problems such as "windows explorer has stopped working, windows is looking for a wolution to the problem", mozilla frequent crashing and recovering, and various programs not responding and then recovering. For example I currently cannot open notepad because it just says "notepad was stopped working, windows is looking for a solution to the problem".

Attached are the logs that I recovered using the Windows 7 Diagnostics tool as per the forum instructions. I couldnt rename the file because every time I try my windows explorer crashes and restarts.
thank you so much any insight would be greatly appreciated.


My System SpecsSystem Spec
.
15 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Security App

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Run the scanners listed here: How to Scan Suspicious Files using Online Scanners

As well as Windows Defender Offline: How to Use Windows Defender Offline

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun 16 09:03:15.173 2013 (UTC + 6:00)
System Uptime: 0 days 23:36:27.375
BugCheck 3B, {c0000005, fffff800030e86f4, fffff88008baf960, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun  8 14:40:38.843 2013 (UTC + 6:00)
System Uptime: 0 days 4:23:10.045
BugCheck 24, {1904fb, fffff8800a2f2918, fffff8800a2f2170, fffff880012be340}
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+227 )
BUGCHECK_STR:  0x24
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun  8 09:47:07.731 2013 (UTC + 6:00)
System Uptime: 0 days 0:02:09.933
BugCheck 24, {1904fb, fffff880098aad08, fffff880098aa560, fffff88001216d4d}
Probably caused by : Ntfs.sys ( Ntfs!NtfsLookupAllocation+bd )
BUGCHECK_STR:  0x24
PROCESS_NAME:  WerFault.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
15 Jun 2013   #3
Freezymcgee

Windows 7 64 bit
 
 

i am not overclocking, will report back when i do these other steps
temps are also low
My System SpecsSystem Spec
.

16 Jun 2013   #4
Freezymcgee

Windows 7 64 bit
 
 

when you say memtest86plus do you mean this site?
Memtest86+ - Advanced Memory Diagnostic Tool



i am also typing from a onscreen keyboard because when i plug in my normal one it sometimes BSODs
My System SpecsSystem Spec
16 Jun 2013   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

^ Yes, thats the correct site.
My System SpecsSystem Spec
16 Jun 2013   #6
Freezymcgee

Windows 7 64 bit
 
 

here is my crystaldisk info screenshot.

only thing left to do is the memtest. everything else has come up clean.
My System SpecsSystem Spec
16 Jun 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hard drive looks fine. Have you completed the rest of the steps?
My System SpecsSystem Spec
16 Jun 2013   #8
Freezymcgee

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Hard drive looks fine. Have you completed the rest of the steps?
only thing left is the memtest86+
will report back upon completion.

Edit: I apologize for the delay some unrelated stuff has kept me away from the computer.
Will bump this thread with the new information when I have it
My System SpecsSystem Spec
16 Jun 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Alright, no hurries.
Take your time.
My System SpecsSystem Spec
22 Jun 2013   #10
Freezymcgee

Windows 7 64 bit
 
 

Ok, memtest was ran with several passes no issue.

And after running a full disk check in windows 7 and checking both boxes that attempt to fix bad sectors and buying a new keyboard the BSOD's have stopped, so that is good news on that front. However, various games(WoW, tera) are crashing with "programname.exe has stopped working" and firefox is frequently crashing with the "we're sorry and unexpected error has occurred, would you like to restore tabs etc.", I am able to re-launch the games and browser with no issue. These crashes can occur frequently or not occur for several hours.

Are there any further diagnostic steps I can take to uncover the reasons for these application crashes?

It appears the BSOD's and the WindowsExplorer.exe crashing issue is no longer occuring.
My System SpecsSystem Spec
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 BSOD's and frequent Explorer.exe is not working




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