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Windows 7: BSOD during watching livestreams and playing Mass Effect

16 Jun 2013   #1
Heliocid

Windows 7 Proffesional 64
 
 
BSOD during watching livestreams and playing Mass Effect

Hello, I've recently bought new graphic card (before I had ATI radeon HD 4870, now NVIDIA GEFORCE 660 Ti) and since then, I have bluescreens popping up now and then.

The first one was "PAGE_FAULT_IN_NONPAGED_AREA" (or something similar) and it happened while playing Mass Effect 1.

The second and third one were "cdmguard.sys" and "0x000000Fc" and they happened when I was watching livestreams on Twitch.

Here are minidumps for two recent ones:
==================================================
Dump File : 061613-30388-01.dmp
Crash Time : 2013-06-16 12:09:03
Bug Check String : ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
Bug Check Code : 0x000000fc
Parameter 1 : fffff8a0`0c456000
Parameter 2 : e3c00000`5e973963
Parameter 3 : fffff880`0a64bb50
Parameter 4 : 00000000`00000002
Caused By Driver : HDAudBus.sys
Caused By Address : HDAudBus.sys+117a8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061613-30388-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 292*128
Dump File Time : 2013-06-16 12:11:13
==================================================


==================================================
Dump File : 061613-21964-01.dmp
Crash Time : 2013-06-16 11:48:59
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`02ca917d
Parameter 3 : fffff880`0c39c7d0
Parameter 4 : 00000000`00000000
Caused By Driver : cmdguard.sys
Caused By Address : cmdguard.sys+a917d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061613-21964-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 292*136
Dump File Time : 2013-06-16 11:56:20
==================================================
I have updated drivers to this card, I have deleted ones for my old card, I have also gotten rid of Comodo Firewall, since it's what someone has said on diffrent thread.

Sorry if I haven't posted some necessary informations - I don't know what else to write.


My System SpecsSystem Spec
.
16 Jun 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 



Hi,

In order to assist with your issue:

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

http://www.sevenforums.com/crashes-d...tructions.html

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave
My System SpecsSystem Spec
25 Jun 2013   #3
Heliocid

Windows 7 Proffesional 64
 
 

Sorry for not answering. Here are last minidumps and effect of running diagnostic tool. Now the bluescreens are happening more often.

I have noticed that bluescreens appear to be showing up when I have many tabs opened in my browser or I just do more things at once. Now I am sitting in this thread and watching a video on YouTube and no bluescreens so far.
My System SpecsSystem Spec
.

26 Jun 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88006977540, fffff8800cfd1980, 0}
Probably caused by : aswSnx.SYS ( aswSnx+db540 )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Firstly remove Comodo firewall from your system and reboot.

Your logs show AVAST to be causing issues, please remove:

http://www.avast.com/uninstall-utility

As an alternative, please install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability

compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan

---------------------------------------------------------------------------------

Also your Nvidia drivers are showing as problematic:

Code:
Driver: nvlddmkm.sys
Refers to:  nVidia Video drivers
Dated: Sun May 12 20:09:45 2013
Choose Option 2 Drivers - Download NVIDIA Drivers and check for latest drivers and install.
If there is no later driver please roll back the driver to the previous version.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip   Tip
Run these tests overnight


cheers
Dave
My System SpecsSystem Spec
28 Jun 2013   #5
Heliocid

Windows 7 Proffesional 64
 
 

Okay, I uninstalled comodo and avast and played wit sticks and slots for a bit and it looks like everything works fine now. Thank you.
My System SpecsSystem Spec
28 Jun 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Good news, glad your up and running.

cheers

Dave
My System SpecsSystem Spec
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 BSOD during watching livestreams and playing Mass Effect




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