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Windows 7: BSOD playing Minecraft


16 Jun 2013   #1

64 bit
 
 
BSOD playing Minecraft *OP UPDATE

UPDATE 6/19/13 ONGOING ISSUES


It seems that my battle with figuring out the issues with my computer are on the loosing side. All of my drivers are updated thanks to previous help from these forums.

The issues I am facing now include:
  • Slow start ups, yet my programs on start up are at a minimal (three things if I remember correctly).
  • Games such as minecraft close out unexpectedly (attached error report from that).
  • Google chrome seems to be have issues with java yet I have the updated version.
  • Chrome plugins seem to keep crashing and I frequently need to reload a page that crashes with the 'on snap' error on a tab.
  • Every time I attempt a full scan with MSE I blue screen, so I can never complete a full scan to see if there is some other issue there.
  • Every time I attempt to run driver verifier I blue screen at the starting windows stage of the reboot.


Note: I am very computer inept but can follow instructions if made clearly, please do not assume I know certain computer terminology or program functions. I apologize in advance for my ignorance on it all.






original post
Quote:
I am sorry to say I am computer inept and issues of these sorts are beyond me, as far as to say what the error code is, I dont even know that. Yet, I'm not too daft to follow instructions. It simply was crashing at first with closing the client like I had exited it and giving me a hr_err report on my desktop every time it happened, but now it is resulting in a BSOD. First BSOD said 'Memory' before it auto-restarted, the latest time said abut 'NTFS' about the issue. Attached is the SF Diagnostic tool zip.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8250BE51438
BCP2: 0000000000000001
BCP3: FFFFF880012DAE27
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061613-37409-01.dmp
C:\Users\Overlord\AppData\Local\Temp\WER-72493-0.sysdata.xml

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My System SpecsSystem Spec
.

16 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Security App

Do you have another antivirus or internet security software installed? If yes, then please remove it and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Update this driver: Driver Reference Table - lvrs64.sys

Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper


Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Let us know the results.
My System SpecsSystem Spec
16 Jun 2013   #3

64 bit
 
 

Im updating my graphics card, I use Malwarebytes but had the free trial going, ended the free trial thing. Now I have an issue with the Microsoft essentials whenever I attempt to download it. I put in the right operating system, windows 7 64, but when I try to launch the application I get this:

My System SpecsSystem Spec
.


16 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I have requested a friend to look at that.

Can you complete the rest of the steps given.
My System SpecsSystem Spec
16 Jun 2013   #5

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Kaval,

Can you try downloading and installing it from here please?


http://mse.dlservice.microsoft.com/d...mseinstall.exe


Tom
My System SpecsSystem Spec
17 Jun 2013   #6

64 bit
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi Kaval,

Can you try downloading and installing it from here please?


http://mse.dlservice.microsoft.com/d...mseinstall.exe


Tom

Yes I can, thank you. Also I followed the previous steps and just need to update a few more things but as of yesterday I haven't blue screened or crashed. But I dont know how to manage my start up programs or what even starts at start up.
My System SpecsSystem Spec
17 Jun 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Hi Kaval,

I would keep these entries enabled at Startup:

Code:
  1. RtHDVCpl c:\program files\realtek\audio\hda\ravcpl64.exe -s Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  2. EvtMgr6 c:\program files\logitech\setpointp\setpoint.exe /launchgaming Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
I would also keep Microsoft Security Essentials enabled too, it will be listed as MSC.

To see which programs at being launched at boot, then we can check MSCONFIG, to do so, please follow these steps:
  1. Start
  2. Type: msconfig
  3. Go to the tab named: Startup
  4. You should get a windows like this:
    Attachment 272923
  5. Untick all the entries apart from the ones listed in the box (RtHDVCpl, MSC and EvtMgr6)
  6. Click Appy, and the reboot the computer.
My System SpecsSystem Spec
17 Jun 2013   #8

64 bit
 
 

Thank you, I just did that. I didnt realise how many things I had on start up. Yet, right before while I had my computer do a full scan with Microsoft Security Essentials everything froze and I had to do a hard shutdown as nothing at all would respond (like ctrl+alt+del). Starting back up was very slow.
My System SpecsSystem Spec
17 Jun 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Welcome, what's it like now?
My System SpecsSystem Spec
17 Jun 2013   #10

64 bit
 
 

Ill let you know in a bit, right now it feels a little slow but not freezing or crashing at the moment.
My System SpecsSystem Spec
Reply

 BSOD playing Minecraft




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