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Windows 7: BSOD playing any game (dxgkrnl.sys?)

16 Jun 2013   #1
amess

Windows 7 Premium, 64-bit
 
 
BSOD playing any game (dxgkrnl.sys?)

Hi everyone,


I have this problem where after playing a game for a while (could be 10 mins, could be a couple of hours) my computer BSODs and I have no idea why. After a little google investigation into what it may be I completely removed my video driver (including rebooting in safe mode and using driver sweeper and ccleaner, just to be sure) reinstalled from fresh, and I am still getting the same problem! I have done this a few times now and its really stressing me out as I bought this laptop only about a month ago (ebay, second hand) and I am worried it might be a hardware fault and I'm stuck with a broken laptop.


I looked into it with BlueScreen view and each time it says that that the BSOD is caused by the driver dxgkrnl.sys at dxgkrnl.sys+5d054. I have attached the zip file here.



I am hoping someone here can make sense of this and let me know if I can fix this or if I am just screwed!


Thanks for your time guys, and any help would be much appreciated.


My System SpecsSystem Spec
.
16 Jun 2013   #2
x BlueRobot

 

Code:
BugCheck 116, {fffffa800e107310, fffff88003053714, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
Probably caused by : nvkflt.sys ( nvkflt+31714 )
Code:
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
This bugcheck indicates that the graphics card has entered a hung state, and the graphics card driver was unable to recover within the allocated time interval. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

Code:
7: kd> lmvm nvkflt
start             end                 module name
fffff880`03022000 fffff880`0306a000   nvkflt   T (no symbols)           
    Loaded symbol image file: nvkflt.sys
    Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
    Image name: nvkflt.sys
    Timestamp:        Sun May 12 20:10:10 2013 (518FE912)
    CheckSum:         00051B72
    ImageSize:        00048000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your nVidia graphics card filter driver seems to be a possible cause, however, it is the latest version, therefore I believe we may have more of a hardware situation.

Code:
7: kd> !error ffffffffc000009a
Error code: (NTSTATUS) 0xc000009a (3221225626) - Insufficient system resources exist to complete the API.
The above exception code is usually related to some resource related error, a device driver could be causing pool leaks, or the RAM could be corrupted.

This troubleshooting guide may help you:Reduce the number of programs at startup, to avoid any driver or program conflicts:Note: Please do not hesitate to ask if you have any problems or concerns with any of the steps within the guide.
My System SpecsSystem Spec
16 Jun 2013   #3
amess

Windows 7 Premium, 64-bit
 
 

Hi there,

Thanks a lot for taking the time to look into this. So you think it may be a graphics card failure?

I'll try an older driver in the hope that that will help and cancel some of the start up programs (although there aren't many) and post back.
My System SpecsSystem Spec
.

16 Jun 2013   #4
muhahaa

Windows 7 x64
 
 

Please upload a kernel memory dump (C:\WINDOWS\MEMORY.DMP) - the minidumps don't contain memory usage information (!vm command fails).
My System SpecsSystem Spec
16 Jun 2013   #5
x BlueRobot

 

Quote   Quote: Originally Posted by amess View Post
Hi there,

Thanks a lot for taking the time to look into this. So you think it may be a graphics card failure?

I'll try an older driver in the hope that that will help and cancel some of the start up programs (although there aren't many) and post back.
Okay thanks, and it seems the most likely suspect at the moment.
My System SpecsSystem Spec
16 Jun 2013   #6
amess

Windows 7 Premium, 64-bit
 
 

Quote   Quote: Originally Posted by muhahaa View Post
Please upload a kernel memory dump (C:\WINDOWS\MEMORY.DMP) - the minidumps don't contain memory usage information (!vm command fails).

Hi, forgive my ignorance but you need the hole memory.dmp file? It's over 500 mb in size so I imagine I wont be able to do that here?
My System SpecsSystem Spec
16 Jun 2013   #7
muhahaa

Windows 7 x64
 
 

Yeah, the memory.dmp file contains the memory usage details. The status code is 0xC000009A
STATUS_INSUFFICIENT_RESOURCES which suggests that one of the kernel memory pools is full.
My System SpecsSystem Spec
16 Jun 2013   #8
amess

Windows 7 Premium, 64-bit
 
 

Quote   Quote: Originally Posted by muhahaa View Post
Yeah, the memory.dmp file contains the memory usage details. The status code is 0xC000009A
STATUS_INSUFFICIENT_RESOURCES which suggests that one of the kernel memory pools is full.
Thanks for the help, but even after zipping it the memory dmp is still 136mb, which is too much to attach here unfortunately (I think the biggest zip file that can be attached is 8.3mb)

Is this likely to be a hardware fault then? I dont seem to have any problems doing other things such as watching hd content, such as bluray movies.
My System SpecsSystem Spec
16 Jun 2013   #9
muhahaa

Windows 7 x64
 
 

You may also install the debugger yourself (Configuring the "Debugging Tools") and use the command !vm to display the memory usage details.
My System SpecsSystem Spec
30 Aug 2013   #10
klturi421

Windows 7 Ultimate x64
 
 

Sorry if I am digging up an old thread, but my Dad's computer is having this same problem. The only difference is that he is using Photoshop, after about 5 - 10 minutes of editing a file it BSODs and gives the same error in the minidump. Is this more of a Hardware issue? That was my initial inclination when my dad was explaining what had happened and I know the video card is at least 4+ years old unless he's upgraded it which I don't think he has done.

I had him uninstall and reinstall the drivers and it is doing the same thing.
My System SpecsSystem Spec
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