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Windows 7: BSOD UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f after graphics driver

19 Jun 2013   #11
NeoJediX

Windows 7 Starter 32bit
 
 

On a side note, I'm having trouble uninstalling some programs and windows update. I tried to uninstall SP1 (which I tried before, but didn't fix the problem) and it seems to have difficulty.


My System SpecsSystem Spec
.
19 Jun 2013   #12
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

I have asked Tom982 to assist with your Update and SFC issues, you will be in good hands

For your issue of uninstalling programs, try:

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Did you update the Intel® Graphics Media Accelerator 3150 driver (2010) as you did not say?

cheers

Dave
My System SpecsSystem Spec
19 Jun 2013   #13
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi,

If you found errors with SFC, then run 2 more times rebooting inbetween.
If you are unable to repair the SFC errors let me know.

I believe the solution to this issue is driver related...have you installed the 2010 driver i suggested? Same issue?

cheers

Dave
Quote   Quote: Originally Posted by NeoJediX View Post
Dave, as far as I can tell from the SFC log the few files that are corrupt or missing are related to Net framework. I even tried uninstalling Net framework 4 and kept Net framework 3.5.1, which comes native with Win7 Starter, but it was no solution. I'm attaching the log file to see if you can make sense of what might be missing. Thanks.
Quote   Quote: Originally Posted by NeoJediX View Post
On a side note, I'm having trouble uninstalling some programs and windows update. I tried to uninstall SP1 (which I tried before, but didn't fix the problem) and it seems to have difficulty.
Hi NeoJediX,

This should sort out your SFC problem

SFCFix Script


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.



https://dl.dropboxusercontent.com/u/...diX/SFCFix.zip



SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each


    sfc /scannow


    Wait for this to finish before you continue


    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt



  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



Tom
My System SpecsSystem Spec
.

19 Jun 2013   #14
NeoJediX

Windows 7 Starter 32bit
 
 

I've tried rolling back SP1: Still BSOD. I then tried reinstalling SP1: Still BSOD. Wow, this is leaving me stumped. There's got to be a solution. I mean it works on XP and Linux, why not Win7?
My System SpecsSystem Spec
20 Jun 2013   #15
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

There will be a solution, but you need to follow and post back the outcome of what is suggested in the thread
in order for us to eliminate causes, have you updated the Intel driver yet to 2010?

Also can you please post the info Tom requires in order to help with your issue.

Thanks

Dave
My System SpecsSystem Spec
20 Jun 2013   #16
NeoJediX

Windows 7 Starter 32bit
 
 

Dave,

1. I have installed the driver that you recommended and is still the one installed (and still BSOD).
2. I was having more issues uninstalling windows updates/patches than programs. I uninstalled SP1 (still BSOD) then reinstalled SP1.
3. I was getting syntax command error with
copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
so I just went into Windows>Logs>CBS>cbs.log and grabbed it from there.

Here are the two logs (not sure if I did the code thing correctly). I'm attaching the cbs.log separately, because it's rather long.

Code:
SFCFix version 1.5.6.1 by niemiro.
Start time: 2013-06-20 04:09:38.124
Using .zip script file at C:\Users\Eee PC\Desktop\SFCFix.zip




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56.

Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\big5.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\big5.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\bopomofo.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\bopomofo.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\ksc.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\ksc.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\mscorlib.dll to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\mscorlib.dll.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normidna.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normidna.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfc.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfc.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfd.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfd.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfkc.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfkc.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfkd.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\normnfkd.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\prc.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\prc.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\prcp.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\prcp.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\sortkey.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\sortkey.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\sorttbls.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\sorttbls.nlp.
Successfully copied file \\?\C:\Users\Eee PC\AppData\Local\niemiro\Archive\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\xjis.nlp to \\?\C:\Windows\winsxs\x86_mscorlib_b77a5c561934e089_6.1.7601.17952_none_9c170f777dfafe56\xjis.nlp.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 1.5.6.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2013-06-20 04:10:58.972
----------------------EOF-----------------------
My System SpecsSystem Spec
20 Jun 2013   #17
NeoJediX

Windows 7 Starter 32bit
 
 

Here's the cbs.log
I had to zip it cause it's over 13mb.
My System SpecsSystem Spec
20 Jun 2013   #18
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Ahhh....Good work and thanks for the logs, Tom will post up a fix for your update issues.

In the meantime, please post up the new crash dumps and I will take a look and see if there is anything pointing to your latest BSOD'S. (Please ensure SP1 is installed first)

cheers

Dave
My System SpecsSystem Spec
20 Jun 2013   #19
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Just looked back through your older logs and I noted you have a few programs installed, that could be causing issues, that should be removed:

I would uninstall Registrar Registry Manager, Windows 7 does not need such tools and
they usually cause more harm than good.

Also remove PowerISO from your system as the driver pre-dates Windows 7 (SCDEmu.SYS 2008)

Cheers

Dave
My System SpecsSystem Spec
20 Jun 2013   #20
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi NeoJediX,


What issues are you having with Windows Update?


Code:
2013-06-19 17:50:59, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
2013-06-19 17:50:59, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-06-19 17:50:59, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-06-19 17:50:59, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-06-19 17:50:59, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-06-19 17:50:59, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Command Prompt


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each


    dir C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514.*


  4. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  5. Paste (Ctrl+V) it into your next post please.



Tom
My System SpecsSystem Spec
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 BSOD UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f after graphics driver




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