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Windows 7: random freezes and BSOD stop: 0x0000001E

16 Jun 2013   #1

Windows 7 Ultimate x64
 
 
random freezes and BSOD stop: 0x0000001E

Hi, my pc recently started to freeze at random, doesn't matter what i'm doing, if playing or watching films or even nothing: the image on the monitor is blocked, mouse and keyboard loose alimentation while the rest of the pc (fans ad cd drives) keep working and the hdd led is off. (all tempereture are low i don't think it's overheating)
Occasionally it also crash with the BSOD error STOP: 0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF80002A891CF, 0x0000000000000000, 0x0000000000000000)

I tried to change tha ram with 3 new corsair 2Gb 1600mhz but it froze anway.
Also i've formatted and reinstalled win 7 on main HD, updated the bios, downloaded all the drivers for the mainboard from the asus site, and the drivers for the video card, but didn't helped.

Another problem (but i don't know if it's related) is that the pc found a RAID controller and it asks the driver for it, but i don't have a RAID controller and i didn't set the hard disk in raid mode in bios, also when i download asus drivers for raid controllers i receive this message: system does not have requirement for the installation,
right at 100% of installation.

Hope i've been clear enough and thank for your help and tell me if i have to give you any other information.

My System SpecsSystem Spec
.

16 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
The Sonix USB camera driver is very old.
Code:
fffff880`07483000 fffff880`07eec200   snpstd3    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\snpstd3.sys
    Image name: snpstd3.sys
    Timestamp:        Fri Jul 03 07:10:16 2009 (4A4D6180)
    CheckSum:         00A708DC
    ImageSize:        00A69200
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Sonix Technology Co., Ltd.

And, Disable USB Selective Suspensd too.
USB Selective Suspend - Turn On or Off

For the USB devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Also have a look at USB Driver - General Fix for Problems.

Let us know the results.
___________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80002a891cf, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiExceptionDispatch+f )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002a891cf, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc1100
GetUlongFromAddress: unable to read from fffff80002cc11c0
 0000000000000000 Nonpaged pool

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiExceptionDispatch+f
fffff800`02a891cf 0f29742430      movaps  xmmword ptr [rsp+30h],xmm6

BUGCHECK_STR:  0x1E_c0000005_R

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002ad4728 to fffff80002a89c00

STACK_TEXT:  
fffff880`06df4028 fffff800`02ad4728 : 00000000`0000001e ffffffff`c0000005 fffff800`02a891cf 00000000`00000000 : nt!KeBugCheckEx
fffff880`06df4030 fffff800`02a89282 : fffff880`06df4808 00000000`023aee68 fffff880`06df48b0 00000000`023cb550 : nt! ?? ::FNODOBFM::`string'+0x487ed
fffff880`06df46d0 fffff800`02a87b8a : fffff800`02d89b10 fffff800`02d866fb 0000ffff`0a1997c8 00000000`c0000034 : nt!KiExceptionDispatch+0xc2
fffff880`06df48b0 fffff800`02a891cf : 00000000`00000000 fffff800`02bc8358 fffff800`02a9838e 00000000`95c3a874 : nt!KiGeneralProtectionFault+0x10a
fffff880`06df4a48 fffff800`02a87dfa : 00000000`00000009 00000000`00000038 00000000`02cb9900 00000000`023aee68 : nt!KiExceptionDispatch+0xf
fffff880`06df4c28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiExceptionDispatch+f
fffff800`02a891cf 0f29742430      movaps  xmmword ptr [rsp+30h],xmm6

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt!KiExceptionDispatch+f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!KiExceptionDispatch+f

BUCKET_ID:  X64_0x1E_c0000005_R_nt!KiExceptionDispatch+f

Followup: MachineOwner
---------
My System SpecsSystem Spec
17 Jun 2013   #3

Windows 7 Ultimate x64
 
 

thanks for your anwser and your speed,
i did everything you told me, exept that i don't have a Sonix USB camera, and i think i never had it, but i have a trust webcam and i reinstalled the driver for it from the trust site.
Yet yesterday after i did all and i was replying here the pc froze again. And the device manager still ask for RAID controller drivers.
is there any other thing i can do?
thanks again.
My System SpecsSystem Spec
.


17 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Disable RAID controller in BIOS.
How to Disable RAID: 5 Steps - wikiHow

The cam might be of different model, but that uses the Sonix driver. If it is updated, that is no problem. But dont let it start alongwith windows.

If it BSODs again, post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
18 Jun 2013   #5

Windows 7 Ultimate x64
 
 

in bios the storage configuration was already IDE, other options are RAID and AHCI, any advice on how to remove it defietly for the device manager? if i uninstall it, the pc will find it in the next time is turned on.

Except that propblem with the controller yesterday my pc worked all night without crashing or freeze, i hope the BSOD problem is solved.
thankyou very much for the help.
My System SpecsSystem Spec
18 Jun 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Is it still asking for RAID controllers, despite of storage controllers are set to IDE? If it does next time, take a screen capture and upload it.

Before declaring the issue as solved, you should give it a bit more time.

If there is no more BSODs in between, let us know the situation after a week.
My System SpecsSystem Spec
24 Jun 2013   #7

Windows 7 Ultimate x64
 
 

today i got another blue screen, after a few day of well going, the error code is STOP 0x0000003B (0x00000000C0000005, 0x0000000000000000, 0xFFFFF88002986B70, 0x0000000000000000).
I also attached a screenshot of my device manager, here you can see a RAID controller without drivers(it's set on "unactive").
waiting for your instruction, thanks for the help.
My System SpecsSystem Spec
24 Jun 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The latest BSOD is a stop 0x3B. Very common in nature, and very sticky in type. In most of the cases it occurs due to the display drivers, as in your case too .... if those are updated directly and some restarts got skipped etc.

To resolve this issue, you may uninstall and reinstall the display driver as follows.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download the latest WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

But taking the overall situation into consideration, I would suggest you to go for a Clean Reinstall - Factory OEM Windows 7. Read the instructions there carefully and go for it.

If you opt for the clean reinstall, install the latest display driver directly at the first time.
My System SpecsSystem Spec
26 Jun 2013   #9

Windows 7 Ultimate x64
 
 

I reinstalled the nvidia drivers as you told me, yesterday worked all night and this morning the pc froze 2-3 times and i got a new BSOD: STOP: 0X0000000A (0XFFFFEF7B80B51001, 0X000000000000000A, 0X0000000000000001, 0XFFFFF80002AC9381)
is it possible that the problem is in the hardware and not something about software?
My System SpecsSystem Spec
26 Jun 2013   #10

Windows 7 Ultimate x64
 
 

also i already formatted and reinstalled windows a few time and it didn't work, the pc sometime freeze even when the hard disk is empty and i'm installing windows on the fromatted disk.
My System SpecsSystem Spec
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 random freezes and BSOD stop: 0x0000001E





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