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Windows 7: My computer keeps crashing with random BSoDs!

17 Jun 2013   #1
shadowboy1795

Windows 7 Ultimate x86
 
 
My computer keeps crashing with random BSoDs!

Okay, so today, my computer has crashed FIVE TIMES for the most random reasons. I have also written the times that it crashed and what error it gave me.
1) BAD_POOL_HEADER (8:58 AM)
I got this error while I was watching a video.
2) PAGE_FAULT_IN_NONPAGED_AREA (1:54 PM)
I don't know how or why I got this error. I notice that this error was very common in Windows XP, so I have no idea why it happened in Windows 7! I was changing some network settings and then this happened. it also told me that win32k.sys was causing the problem.
3) BAD_POOL_CALLER (2:33 PM)
I was trying to watch a video in iTunes when this error popped up. I have no idea why.
4) win32k.sys (2:42 PM)
There's win32k.sys again. I don't know what's wrong with it. This one popped up when I tried to watch a video in iTunes again.
5) win32k.sys (2:53 PM)
Once again, win32k.sys screwed something up with my computer. I have no idea what it's doing. Should I delete it? And this error came up when I tried to play a video in iTunes- for the third time!
Again, I have no idea what's going on with my computer. And sorry, I'm unable to post any dump files in this thread.
Please help me with this!
~shadowboy1795


My System SpecsSystem Spec
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17 Jun 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
18 Jun 2013   #3
shadowboy1795

Windows 7 Ultimate x86
 
 

I have the BSoD details. Is that what I forgot?
My System SpecsSystem Spec
.

18 Jun 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Ok had a look through your files and a few thoughts off the top of my head:

Clean up your start up there are a lot of programs opening when you start your computer:

Troubleshoot Application Conflicts by Performing a Clean Startup

Uninstall Daemon tools it is a known causer of BSODs once daemon tools is uninstalled download and run this tool:

DuplexSecure - Downloads

when you run the tool if the uninstall button is grayed out you can close it you are done, if it is not click it and allow the tool to do its job. DO NOT click the install button you will install a driver known to cause BSODs.


Update the following drivers they are causing problems:

Code:
ad34fc28  8fa5afa8*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 igdkmd32+0x458fa8
Driver Reference Table - igdkmd32.sys

Please update the above driver from here: https://downloadcenter.intel.com/Default.aspx
My System SpecsSystem Spec
18 Jun 2013   #5
shadowboy1795

Windows 7 Ultimate x86
 
 

Thank you for your reply. But I have an even bigger problem. I cannot start my computer and I can't go into safe mode either. It's giving me BAD_POOL_HEADER (0x19) and I can't boot into Recovery Mode either. I would do all of the things described in your post, but I can't since I can't log on.
My System SpecsSystem Spec
19 Jun 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

This tutorial details everything that can be done in the situation you find yourself in, please feel free to ask questions about any of the steps in the tutorial if you are having trouble:

Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
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 My computer keeps crashing with random BSoDs!




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