My computer keeps crashing with random BSoDs!


  1. shadowboy1795
    Posts : 53
    Windows 7 Ultimate x86
       New #1

    My computer keeps crashing with random BSoDs!


    Okay, so today, my computer has crashed FIVE TIMES for the most random reasons. I have also written the times that it crashed and what error it gave me.
    1) BAD_POOL_HEADER (8:58 AM)
    I got this error while I was watching a video.
    2) PAGE_FAULT_IN_NONPAGED_AREA (1:54 PM)
    I don't know how or why I got this error. I notice that this error was very common in Windows XP, so I have no idea why it happened in Windows 7! I was changing some network settings and then this happened. it also told me that win32k.sys was causing the problem.
    3) BAD_POOL_CALLER (2:33 PM)
    I was trying to watch a video in iTunes when this error popped up. I have no idea why.
    4) win32k.sys (2:42 PM)
    There's win32k.sys again. I don't know what's wrong with it. This one popped up when I tried to watch a video in iTunes again.
    5) win32k.sys (2:53 PM)
    Once again, win32k.sys screwed something up with my computer. I have no idea what it's doing. Should I delete it? And this error came up when I tried to play a video in iTunes- for the third time!
    Again, I have no idea what's going on with my computer. And sorry, I'm unable to post any dump files in this thread.
    Please help me with this!
    ~shadowboy1795
      My Computer
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  3. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #2

    Please follow the Blue Screen of Death (BSOD) Posting Instructions
      My Computer
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  4. shadowboy1795
    Posts : 53
    Windows 7 Ultimate x86
    Thread Starter
       New #3

    I have the BSoD details. Is that what I forgot?
      My Computer
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  6. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #4

    Ok had a look through your files and a few thoughts off the top of my head:

    Clean up your start up there are a lot of programs opening when you start your computer:

    Troubleshoot Application Conflicts by Performing a Clean Startup

    Uninstall Daemon tools it is a known causer of BSODs once daemon tools is uninstalled download and run this tool:

    DuplexSecure - Downloads

    when you run the tool if the uninstall button is grayed out you can close it you are done, if it is not click it and allow the tool to do its job. DO NOT click the install button you will install a driver known to cause BSODs.


    Update the following drivers they are causing problems:

    Code:
    ad34fc28  8fa5afa8*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 igdkmd32+0x458fa8
    Driver Reference Table - igdkmd32.sys

    Please update the above driver from here: https://downloadcenter.intel.com/Default.aspx
      My Computer
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  7. shadowboy1795
    Posts : 53
    Windows 7 Ultimate x86
    Thread Starter
       New #5

    Thank you for your reply. But I have an even bigger problem. I cannot start my computer and I can't go into safe mode either. It's giving me BAD_POOL_HEADER (0x19) and I can't boot into Recovery Mode either. I would do all of the things described in your post, but I can't since I can't log on.
      My Computer
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  8. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #6

    This tutorial details everything that can be done in the situation you find yourself in, please feel free to ask questions about any of the steps in the tutorial if you are having trouble:

    Troubleshooting Windows 7 Failure to Boot
      My Computer
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